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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Order was delayed never received an update regarding it.
Quick shipping and exactly what I needed at a good price.
Great experience. Would recommend to anyone looking for parts
I was pleased that your representative was able to find the exact part that I needed for my older Yamaha motor.
Thanks,
Harold
It's convenient, affordable and fast to have my annual service parts delivered in one organized package.
The order came quickly and correctly, very good experience
What was provided was exactly what was required will be back when more parts are required
My order was complete - everything I needed to get the job done.
The right part, fast and a great price! Will definitely use for future Yamaha part needs.
Still have parts on back order from a long time ago
Hello Rick,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. The item in question is not in regards to this order but 1000256671. I do see that there is an item that has been on backorder since last summer. Unfortunately, there is nothing we can do as the part is on backorder with Yamaha. We are at the mercy of the manufacturer when it comes to OEM parts. We have sent you several emails in regards to your backorder. We do this for two reasons.
1, We want to make sure you the customer have the information and estimated availability date given to us by Yamaha. We attempt to be as transparent as possible. 2, we want you to be in control of your order. The backorder email gives you the date so that should you not want to, or not be able to wait we can cancel your order and refund your money. Because you have not canceled the order we have kept it open and emailed you in every instance that Yamaha pushed the date back as that is all that we can do. We do hope that your backordered item arrives sooner than later and we are able to get that to your front door. If you have questions or concerns please call us at 888-625-5460.
Kind regards,
Jessica
Delivery in a timely manner. Appreciate the prompt, accurate service.
Works great, good product and excellent service and updates.
Thank you
Site did not indicate this item was backordered. But, it was only delayed a little bit
Excellent the ordering process was easy. The delivery time was right on. No problem would order again.
Everything I needed for a service on yamaha 115. Fast shipping.
I was initially delivered the wrong fuel hose than I ordered. The customer service team responded quickly and I was able to get the correct hose and return the other hose
Hello Andy,
Thank you for your review and for your purchase. Your feedback is important to us. I am very sorry for the initial inconvenience and mistake that was made as that is not our intention. Unfortunately, our warehouse did send you the incorrect item. Thank you for allowing us to correct our mistake and get you the correct hose. You are very appreciated.
Thank you again,
Jessica
Excellent! Received items quick. Can't wait to get my boat out.
Will repeat business good experience on all levels
I was very pleased with the process. Everything was very smooth and delivery was fast. Thank you very much! I will definitely order from your company in the future I really appreciate your service.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maxwell,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. I do apologize for the delay in your order. It seems our system did not quite catch that the vendor had not allocated the item. It was said to be in transit to us specifically for you but never arrived and we did have to get it from another vendor. We hope to use your feedback as a way to implement a system to catch this in a quicker manner as to not inconvenience our customers any further. We do apologize for the grave mistake as that is not our intention. We do hope you have a great day, thank you again for the feedback.
Kindly,
Jessica