Ordered the items and were shipped fast. I wish you had a online inventory system so I could see how many are in stock. Once I put the order in I got a refund email because of inventory. I don't like the email "htm" attachments you send with the order. My email program treats them as spam since you have to click on them to see anything. So I never open them.
I ordered that exact same one and, of course it is more expensive, but throw salt on the wounds, it is missing or no longer comes with the marine fuel/water separating filter. It ordered it with the exact same product number. Be aware!
Great price, great product. The only problem was one of the grease tubes got squeezed in the box and the cap popped off. It made a bit of a mess and one tube was less filled. You may want to pack these tubes a bit more carefully.
Really Slow delivery. When purchasing the water impeller kit it didn't cross reference my Yamaha model# to insure it was the right kit. I ended up getting the wrong plate with the kit. I ended up buying the correct plate through Crowley Marine with confirmation it matched my Yamaha model and received it relatively quickly.
Hello John,
Thank you for your purchase and for your review. Your feedback is appreciated. I do apologize for the inconvenience and delay. The order was placed during our Christmas observance and between Yamaha and us having different days off the package was delayed. We did email you advising that the cap was being allocated from Yamaha. As soon as that came in we shipped your order. From us here in Florida to New York, even given the weather is was 4 days. While the holidays are great and bring us all joy, it is a rough time for ordering and delivery. We do again sincerely apologize for the inconvenience as that is not our intention.
The Waterpump repair kit purchased on the website does have a long list of all models it will fit. We also have schematics for your specific engine. I am sorry you were unable to view them. We thank you again for your feedback as it allows us to serve our customers better going forward.
Kind regards,
Jessica
Complete 100 percent satisfied return customer! Great communication on a backordered item and follow through on getting the item to me immediately when item back in stock.
Jessica Zapatero handled my transaction from start to finish and on multiple occasions, followed up with order updates.
Thank you for a great experience!
I would have like to have received all factor Yamaha products but I understand the difficulties with that. You guys did say ahead of time that the part was replaced with a no factor part before I bought.
Quick and easy. All the parts were in the box and in perfect condition and everything was delivered in a timely manner. I would definitely rate parts vu a 10 and will be doing business with them again.
Ordered about a half dozen coolant hoses for my 16 year old Mercruiser I/O and felt PartsVu offered pretty fair prices. When installing them, I noticed the fabrication date stamps were from 2014, meaning they were basically "new old stock ". Better than what I had, but not quite brand new.
Received everything as ordered to get my 100 hour service completed! As well as the preventative maintenance items I got as well. Appreciate them taking the time to staple the small parts to the packing list. Though I did think they were missing until I took the time to look at the paper lol.
Well, it all start when I went on the computer, on a dark in stormy night. I had shoping for a prop running thru my veins. And magically ordered a prop from partsVu. And many months later the prop showed. Due to back order of course. But other than that I was pleased with the company.
I have purchased more than a half dozen times and each and every time the orders have been perfect and the communications during the shipment have been quick And accurate.
I would not hesitate to place an order with them. Thanks
Very pleased with your service. Even though my order was back ordered twice I still received word from you that this was happening. Thanks for the updates! I finally received my order and was very pleased!
Could not log in for rewards.
Getting emails from PartsVu is only half the fun -- needed to actually create an account to get rewards (and emails)! Looking forward to next boating season with PartsVu support.
Hello Paul and thank you for the review.
While we do try and make it as easy as possible to log in to your account to redeem or place orders, we realize that sometimes there can be issues that interfere. After further review of the order you placed and the email address you used for the order, I can confirm that there was never an account created with PartsVu.com. Unfortunately, if there is no account created, you would not be able to log into an account. If you could, please head over to PartsVu.com and click on the "Create an Account" button located at the top right-hand corner of your screen. Once you have created the account, we would be more than happy to add the missing points you would have accumulated to the established account.
Thank you again for the review and feel to reach out to one of our agents at 888-625-5460 if you need further assistance.
Website was super simple to use. Shipping was fast, packaging was neat and safe, pricing was decent and the parts kits included everything needed. Will be buying from partsvu for my future Yamaha parts needs
I did not receive the correct lower unit pump in the Yamaha 150 20 hour service kit. I contacted customer service and they indicated they would send the correct pump. I was able to borrow a pump and complete the service. Other than the incorrect pump everything else was good.
I ordered a cover and an insert only to find out that the insert was included with the cover. This was not mentioned in the part review or photo. The cover was $88.00 the cover was $18. Now I have an insert I dont need and it would be to costly to return it.
Received both of the products I ordered. One of the filters came with the box completely smashed open and a small dent in the filter. I don't think this affects the performance of the part so it was installed. There was no damage to the exterior packaging of my shipment, so the smashed box and dented filter were packed and shipped to me from PartsVu in that condition.
Hello Rick,
Thank you for your order, and for your review. Reviews are always welcomed and appreciated. I am so very sorry to hear that your item arrived damaged. I do see that this order shipped in a flat padded envelope. Because that is basically bubble wrap it would not show signs of damage. While this method is very effective at protecting the product, there are always times when ultimately the carrier still does damage the product. I have printed your order to have the damaged filter reshipped. I do apologize for the inconvenience as that is not our intention whatsoever. Please be on the lookout for your new tracking number via your email.
Happy holidays,
Jessica
PartsVu is the best place to get my maintenance supplies!
I had to call the support number to find the box to enter the promo code. It should be as obvious as the gift card box. Then I felt like the order was in limbo for two days and the site went from saying that it was in stock to being out of stock. Once I got the call from the shipping company (RL Transport) everything was great along with their shipping up-dates and tracking. I got the motor and am very happy with the end results!
I called PartsVu, gave rep serial number of motor, he explained all the contents that came in 300 hr kit, and placed my order. My order arrived in 3 days with free shipping. I am happy with the whole process! Thank You PartVu!
Sheylin was very helpful & professional. She went out of her way to resolve a minor issue with the fuel filters received and arranged to issue credit for such.
She understood the situation and provided the correct solution.
Overview
PartsVu has a rating of 3.8 stars from 2,253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartsVu most frequently mention customer service, fast delivery and timely manner. PartsVu ranks 9th among Auto Accessories sites.
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PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin,
Thank you for your purchase and more so for your review. Your feedback is welcomed and appreciated. I do apologize for any inconvenience or confusion. I can not find a previous order with the same name or email. I am unsure what happened however the kit you purchased does not include a fuel water separating filter. When you placed the order online the description as well as the photograph do not include this part. If you have questions or concerns regarding this order please call us at 888-625-5460, or email us at partsvu@partsvu.com. We look forward to hearing from you.
Kind regards,
Jessica