PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Right part, fast shipping
Would definitely recommend them to anybody who needs Yamaha outboard motor parts
Great experience, super fast shipping A+. Paid for faster shipping, and it got to me within a week
Site rep corrected shipping and was professional in her help
Great first time experience. New OEM display cover, well packaged and received in perfect condition. Great communication throughout the entire process. Highly recommend if they offer the goods you need.
Was able to find the part I was looking for quickly, and check out was simple and fast.
I wanted a 300 hour service kit for my motor but didn't know what kit to buy so I contacted their customer support. They gave me a kit number and I ordered the kit. It was not the right kit (impeller and some other items were the wrong size). I contacted customer support and they said I needed to order some other parts for the lower end and said they would refund the order and I could keep the other parts (not sure if they think it is a plus to give me parts that I can't use). I ordered the parts they specified which were ~$90 more since, I assume, I was purchasing separately. They did refund the original order but it wound up costing me more money to be inconvenienced waiting for the correct parts to arrive. There are a lot of parts suppliers out there so I'll be moving on.
Received a full sized outboard motor from another supplier in 3 days - took these (in-stock) cables over 10 days - never got shipping updates that I asked for multiple times, just "its on it's way, don't worry", then showed up days later
Great price, I ordered over a holiday so it took a little longer to get, but it worked perfect.
Was able to find the Yamaha OEM parts and service for my outboard quickly. Shipping was quick & delivered on time. Would recommend using PartsVu.
Order received well packed, shipping a bit on the long side.
I needed a 300 hour overhaul/tuneup kit for my Yamaha 150. The lady who helped me was very knowledgeable and friendly. I had a couple of questions, after I received the order, again very knowledgeable and friendly. Thank you for guiding me through my first complete overhaul. You guys are the best and very cost-effective!
Unknown to me I ordered the wrong carburetor. Upon receipt of the part and expecting it to be the right part opened the package, removed the box and opened it. It was obviously the wrong part so I packaged it back up and proceeded to try to return it. I was asked to send pictures of the part which I did. I was then told that because I had opened the package it was not returnable. Why was I asked to send pictures of the part and then told that I could not return it because it had been opened. THIS IS THE WORST RETURN POLICY IN THE USA. I WILL NEVER DO BUSINESS WITH THEM AGAIN AND WOULD ADVISE ANYONE ELSE TO DO THE SAME
Delivery time was a little slow. Original parts from Mercury
Like I said great prices great service. My new go to for marine parts
Called to check on my order and they were professional and quick to answer my questions.
Purchased a Yamaha single key ignition assembly to replace the original part in my 2004 Yamaha F-115. I received the part quickly and it was an easy plug and play switch out. Took maybe 20 minutes. The choke, ignition, and kill switch work perfectly.
Only issue was tracking shows one package but it was really two packets separated by several days and did not have good tracking updated
Very good to deal with! Fast shipping of all the right parts.
I ordered some Mercury keys. They got them to me early even though they had about a month lead time!
Thanks,
I ordered a certain brand of sparkplug. PartsVu substituted a different brand without my knowledge.
I wish they had at least asked before doing that.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members