PartsGeek

Poor poor business on top of that apparently their employees don't know who their carrier is you will get the only statement I got from my bank was parts geek $35.22 but I sent their part back to him plus I had to pay for shipping back to them but I only got $19.22 back and my person I was talking to on my chat he didn't even know who is Carrie or was but said that $16 was for the carrier fee it was either FedEx or UPS he didn't know but I don't have two different statements on my bank saying $16 for UPS or FedEx and $19.22 for PartsGeek I have one statement parts geek 35.22 but like I said they do not give back taxes or shipping and you have to pay your shipping to return your part so your best bet is keep your part you can sell it for more yourself than to give it back to them yay yay what a business

Their website said it was garunteed to fit and it wasn't even close. After spending over an hour on the phone trying to get throug to them and after being hung up on 3 times I was finally able to speak to someone but that made it even more frustrating. He just kept repeating the same thing, "we cant do anything for you". Their mistake and im screwed with losing $100. Wil NEVER EVER do business with them again! BEWARE of these scammers!

Don't buy from this site they are nothing but rude and very unhelpful, I ordered I part payed next day air not only did it not ship on time but sent the wrong part, I gave them a second chance even though I had to pay again for the correct part I needed and the second time they sent me the same wrong part again, called them again to see what was going on, couldn't apologize or offer help to get the right part, definitely will never ever buy from thus site, I'm still waiting on my refund for both parts that got sent, hopefully I get a refund and don't have to sue. I would give a negative star review if I could.

Parts Geek sent me the incorrect part, blamed it on me, and wanted me to pay for shipping and restocking. I selected the correct year make and model for the vehicle i needed, selected the part that came up and purchased it. When it came in it was incorrect. I contacted their customer service department (you can only email them and they take 24-48hours to respond) they blamed me and said i selected the wrong vehicle. I tried explaining to them several times that this was not my fault and that all i wanted was the correct part and a shipping label to return the wrong one and they refused to work with me. I finally had to dispute the charges with my credit card company. Meanwhile I have lost a good customer because I couldn't get her part in in time. These people DO NOT deserve your money. Buy from a more reputable company that has real customer service!

I hate all these online places. Always have to play email tag which takes days to get anything resolved. Rock auto is the same dang way. I will never order here again!

Don't order without know exactly what you need all the way to the last digit of your vin number try to return or better yet exchange after it says returns available they would not send a return label

Horrible shipping times for DIY I would not buy any more products from this company the customer service they try to display is incompetent shipping is literally not fast nor convenient instead stressful & very inconvenient if you need the job done soon need parts ASAP these people will fail you order somewhere else.

I ordered a catalyst converter with exhaust manifold for $698 a month ago the Calais converter has cracked and I had to have someone to put it on now they say I have to have somebody to take it off and then use my money to send it back to them and wait on a refund in the meantime I'm not going to have transportation after putting $700 towards a catalyst converter that is defective everyone that I talk to sings very rude order#18-*******

Ordered a steering rack (rack o pinion) from here on February 28th and recieved a delivery date of March 3,2023. Just for that day to come and go with no shipping updates no tracking information or anything. Waited to see if it would come, it never came and was never shipped after almost 2 weeks after i placed my order. This place is a scam i really belive its a ponzy scheme to use your money for their own purposes. Still waiting on my refund when it took them just seconds to take my payment. Don't order from here if you expect your part on time or at all.

I AM UPDATING MY REVIEW - they were very quick to fix and reply after I messaged them and did 2 reviews- they took care of everything very professionally and I am good now- Maybe the wrong people took the 1st call.

Very poor customer service- 2 brake rotors in 1 box that weight 75 lbs- noted on box it only hold up to 70 lbs. The box was broken- 1 rotor with broken teeth and scratched up-
SEE PICS- this is sad and poor service
Called to see about getting the 1 replace over night for job to be done in 2 days- customer service and manager / neither could offer any help- they are sending return label. Hope to see a FULL REFUND...

Ordered a tail light for my 2002 Infiniti I35. Was sent a tail light for an 2000 Infiniti I30. Product description did not match what was sent. I opened a service ticket online with them, waiting to hear back. Based on the reviews here, I don't expect much. Never heard of a company with no customer service phone number. All of the emails they sent are "do not reply". I've already placed a complaint with my credit card company. I have no intention of paying for return shipping or any restocking fee. Worst of all, they don't even have the correct part for my car. Just checked their BBB rating... an F. Lesson learned. At least Discover Card has my back in this fight.

This may not be everyone's experience. But I ordered this part for my 2010 Scion XB. They sent me a completely different part. They still advertise this as fits to a 2010 Scion XB. I requested a replacement for my car. But I was only able to get a return RMA. And I will have to pay shipping. Basically, I am having to pay for the shipping of an item that was incorrectly sent to me. I reached out to the customer service. They picked up after I waited 15 minutes on the phone. And, the person simply said " we do not provide pre-paid shipping labels" and hung up on me.

My advice: Avoid from this company.

Called Parts Geek and asked how many seals came in a part number SET. They told me Two seals come in a set. I ordered two sets and received only two individual seals.

I called immediately and the representative proceeded to tell me what a miserable day he was having and then debated me on my order, trying to explain the "SET' only include one (each). I told him I called and you all said a set was 'TWO" - He said, "the picture only shows one seal"

Now I am arguing about returning the items at my expense

I recently had a head gasket failure and ordered the necessary parts for the repair through #partsgeek.com. Paid for one day shipping and received the majority of the components within 2 business days except for the specialty tools (also ordered though them) to preform the job. It has been a week, and have yet to receive it. Called to inquire as to how to remedy the situation and was told there was nothing they can do. I should try and track the product down on my own. Now, for someone considering a parts vendor think about having yourself in this situation, where you have a broken car, a job to get to, the parts to repair it, but not the tool to complete the work, all while having ordered it all in advance and paid for the expedited shipping versus free ground shipping and when asking for help, being told to sit and spin... dissatisfied, disappointed, and disheartened FOR YOUR BENEFIT USE ANYONE ELSE.

PARTS MAFIA is what thier name should be! Stay away from this company! Ordered a kit and a belt. Only needed one part of the kit. Called several times to return. They could not find me or my order at all in thier system Finally they find my order for the kit but not the belt. Was told not to worry and put the belt with the kit and to include the old part i replaced. I recieved the RMA info email. It cost me over $100 to return everything only for them to tell my my return is being rejected and I would have to pay to have the package returned to me. Paid over 400 for parts, 100 to return and now they want me to shell out another 100 to get it back! Do yourself a favor and buy from your local parts store it's cheaper and safer.

Ordered upper & lower rear control arms for for 1998 acura.
They sent 3 uppers and 1 lower arm. I reviewed order and shipping label and determined they sent the wrong parts. I had to send back extra upper control arm (at my cost) and reorder the lower left once again (I had to pay shipping again)for their mistake. Got the correct lower control arm and the bushing had come out of the arm during shipping. Was going to press in and it wouldn't stay in arm. Had to send this back for another refund (had to pay shipping again.) I'll never buy from them again. They need to make things right when they're at fault. I had to spend $52 extra in shipping to return a $72 part.

I wasn't aware the core needed to be returned within 30 days I was 9 days late and they refused to take the core and give me my money back so therefore they could have given one chance like a credit card company would but they chose to keep my money and turn I will never buy from PartsGeek again bad business