PartsGeek

I ordered a full set of brakes all the way around and they send me the entirely wrong stuff. I didnt have a chance to open the parts until "PAST the 30 days" due to the car in the bodyshop. I put in a customer help ticket and they say "sorry its been more then 30 days nothing we can do good bye"

Want better customer satisfaction and response, then use anyone and i eman anyone else www.rockauto.com www.carparts.com www.a1auto.com... endless other ones. But partsgeek is a crock of $#*!

I ordered Bosch O2 sensor per their catalog, part listed was not correct, contacted by email -could not call to resolve, advised I expected full refund with shipping, was emailed back RMA- returned part, was refunded only cost of part -not shipping or return shipping. I made 2nd email request for shipping re-imbursement since error was not mine. Today I received response. PartGeek takes my satisfaction very seriously and to prove it they offer free shipping on my next order... which will never happen.
I responded the PartsGeek Customer Support Staff, "Strike 3"

Be careful there parts fall apart and are not at all good quality.
They dont back there parts save yourself from the headache and hastle dealing with these people.
Break pads dont fall apart at 4k miles.

Parts ordered online and delivered as promised. I never opened the box as I decided my daughters car did not need the part so I requested a RMA number to return the part. I mailed the part to the "special address" and completed all info. Nearly 30 days later I followed up with the company and gav them the RMA number. The first respone to my email was: A customer support staff member has replied to your support request, #******* with the following response:
Hello,
Please provide us with the return tracking number you obtained from the shipping facility when you shipped your return. This information can be found on your register receipt.
Thank You
Returns Department
This tells me the company is counting on you NOT having your tracking #. In my case I got my money back but this company is waiting to take advantage of you! Don't buy from Parts Geek! Also I found I could get the part cheaper on ebay if I needed it later.

I thought things were moving quickly until their staff got involved. I can can get this part from Amazon in 2 days! This is going on 1 month! They sent the wrong part- very clearly the wrong part. Wrong area. Wrong make. Wrong model. Then I had to package the wrong part and take the wrong part to the UPS Store- Oops. Wrong place. I had to then go to Walgreens for the FedEx drop-off. She couldn't find the scanner. (Another long story) Then I wait... Still no part. So I call. No Bueno! No help! He wanted me to then pay more for a different part. I just cancelled the whole thing! Not worth it.

I place an order for switch for my wife Ford Expedition, upon arrival the switch was bad and obviously of inferior quality than the original, I send an email requesting RMA number for returning the part and request a reimbursement. I follow all the instructions and requirements. Now almost two months later still haven't received my reimbursement, would I recommend this company to anyone absolutely not, I should have gone to the dealer and get the Motorcraft part for the car an avoid this troubles.

I ordered a foglight switch for 06 tundra and recieved a windshield wiper switch, It almost seems as they done it on purpose as the part was so different in price and now ts impossible to return, the site will not let me create a return ticket and I tried 20 times, I paid 120.00 for foglight switch and recieved a 40 dollar wiper switch... do yourself a favor and pay more and get from a brick n mortar store, never get scqmmed by parts geek, I cant beleive all the complaints on them, wish I would have looked beforehand... also everybody post about them on your local craigslist under auto parts.

This was my 1st time ordering from this company & I regret it! I've wasted so much time! I ordered a part for a LAND ROVER & was sent a completely different FORD MOTOR COMPANY part that looks nothing like the part even. The 1st rep wasn't even listening & rude, not helpful at all. Then I spoke with Carlos, a 'manager' & asked if they could expedite if I reorder since they sent me the wrong part & he told me no, there's nothing he can do. Carlos was also rude & condescending. I understand mistakes happen, but there is ZERO excuse for POOR customer service. I will never do business with this company & I'll be sure to share my experience with others, hoping to keep them from this shady business. Such a shame you couldn't do something simple to make your mistake right.

The 1st pic is what I ordered, additional pics of what I received? NOT. EVEN. CLOSE.

Ordered wheel bearing sets, Parts Geek sent wheel seals only. They would not refund shipping for their mistake. Wasted time, wasted money with this company.

This is the worst company I have ever dealt with. After I purchased a part for my 2018 vw. They sent me a part that stated on the side of the package for years 2016/2017. This part they sent was not the correct part. Due to weather conditions I was unable to install the part. When the weather changed I was going to install the part and it did not fit. I requested a return which they gave me the return info. Then covid virus hit. I was unable to return the part at that time because my family had this virus for 4 plus weeks. I then returned the part they sent me (which was the incorrect part as stated on side of package). I had to pay return shipping. They then received the part (I have a post office receipt) and now states they cant accept athe package and now has the part I paid for. Terrible experience. As a former Consumer Service Inspector I will be using my past knowledge to contact every agency and file complaints.

I ordered 2 parts, and got one! When I called them they told me I was "Jumping the gun" and needed to wait a few more days. So today I call, and I'm hung up on! I call back and I am told they will have to call me! What a joke! I PAID FOR 2 PARTS... SEND ME TWO PARTS! I will dispute this with my credit card company and get my refund, Since no one at this company wants to help! There are so many frauds in this world, why are companies like this still allowed to stay in business?

I ordered a grille for my Mazda 626 and they sent me the wrong grille. Then they told me that I ordered the wrong part. They required me to pay to ship the wrong part back and all of our communication was done through e-mail with no customer service phone number. This company is Keystone Automotive Industries in North Carolina and I am contacting North Carolina Attorney General and the Charlotte Better Business Bureau to file complaints so people are aware of the lack of customer service and their refusal to take responsibility for their mistakes.

I ordered the part i needed but reecieved completely different part non related to my order had to pay return shipping for there mistake cost half the price of my part and still have to pay for shipping for the part i need not from part geek learned my lesson nevr again will i use this company return policy:all returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault... regardless party at fault?!

I found a part for my daughters vehicle on their website the amount was $22.00 when I placed and confirmed the order, my checking account was charged $97.00. The part was delivered and it was the wrong part I called to have the issue resolved and the first woman I spoke to after holding for 20 mins could barely speak English told me that it was my fault and hung up on me the 2nd call which was another 25 min hold a guy named Bryan was on the line VERY RUDE he explained to me that it would take 24-48 hours b4 I would be contacted and then it would be up to 14 days b4 the money would be back on my card!