PartsGeek

They offer free refunds and send the wrong postage. I sent the part back and never have received the refund. The same automated email is sent. This company is bogus! Don't buy from them they need to be put out of business!

I ordered the part that I needed and it came a few days ago and it's defective. Today I contacted customer service and when they answered they were rude. I told the person that answered the phone that I had just got a part that I ordered and it was defective and he Rudely replied "already" then asked for my order number and after a few minutes hung up on me. No return call or anything. I am not happy and will not order from them again. If it was AutoZone they would have treated me better. Such a shame I pray I get my money back.

Ordered a part for my 2001 camary, motor for window, part came, no motor, I have called since Aug 2, was not what I ordered they told me they don't update their website, been waiting for my return label and nothing? Then guy on phone said that this is the part you need so I ordered that one? And again wrong part, still no return label.and now stuck with parts that are useless? I'm out 110.00 for parts I don't need, and the kicker is if I return it my self will cost me 60.00. I will never order from these jerks, scammers!

I bought some hatch shocks for my Jeep the package tube arrived with nothing in it. The customer service was horrible they said I had the return the parts to get a refund that I never received. Nothing but an empty package. They didn't listen to me at all. The customer service then sent an email saying they were sorry but if I returned the parts or took a picture of them broken they would return my money. Again I got an empty package so they got my money and I got nothing. Never again will I use them

Sent damaged part. Sent proof via photo it was done at the source when putting it in the shoipping container as the shipping container was in perfect condition. Would not send out new part ASAP since I needed it for appointment with bodyshop. Only option was to wait on their 3 to 5 day refund process or order ASAP to have sent. Total lack of customer focus/service.

Received a defective part. Applied for a RMA only to find out that they don't cover the cost of shipping even when their parts are defective right out of the box. What would cost them maybe $24 to ship back to their warehouse would end up costing me $80 via the USPS. Hell, I would have even paid the $24 but now I am stuck with a $100 part that I cant use. Never again with this company. They don't stand behind their merchandise. Hell, one star is too generous.

I do not generally write reviews, however this time I will make an exception. I received the wrong part and contacted partsgeek to remedy the situation. Had planned on just buying the right part from them and returning the wrong one. This could not happen after the awful customer service I received. The rep literally started an argument with me and took his time fulfilling my request to speak to a supervisor. The supervisor was shallow and dispirited causing me to just cancel. The return policies are atrocious and left me paying a quarter of the order just to get a part of my money back. They have the parts don't get me wrong but they do not care that you are spending your hard earned money with them. Go elsewhere.

I had a part fail after 6 months tried to get it replaced they told me they don't send replacements they would only credit me after the received the old one I original box which I no longer have after 6 months

Do not trust in this company. They are not accountable to sell low quality and wrong parts. All the parts bought in their site were not compatible to the year model of the car as described by them. Save money, time and hassle NOT BUYING from this non responsible, they really do not car about selling and shipping wrong parts because they will never refund neither pay the return shipping cost regardless if they sent you the wrong part. Avoid headaches!

I ordered a 2010 Subaru Outback fog light cover and they sent me a 2007-2009 Nissan Altima fog light cover. I brought it to their attention and requested the part o paid for and ordered to be sent ASAP. They keep asking for pictures of the wrong part. I sent them several already. Now finally they tell me to wait on instructions on how to return their item. More and more hoops to jump through because of their mistake. I'll never order from them again

I purchased a part from them that was labeled to fit my 2016 Ford Focus. The part arrived, but could not be attached to my car. I contacted partsgeek and they sent me a number to return the part with.

They expect the customer to pay shipping. Everywhere I took the part, it would have cost me twice as much just for shipping (not including the box since the part was sent without a box) as it did for me to purchase the part and have it shipped to me!

I can't afford to return the part, I can't use the part. And no matter what happens, I'm out a lot of money! I even tried to contact the manufacturer of the part for help, and that didn't pan our for me either.

I ordered parts for my car they all were not shipped to me I installed what they sent and then they said they would not give me the parts that they did not send me unless I return the ones I installed never will use them again! Not even money back. Nor credit.

They can ship u any part they want regardless of what you actually ordered and you will still have to pay the return shipping. I ordered two brake caliper kits based on the contents shown in the picture in their ad. The kit I received did not contain the parts shown in their picture and I'm still expected to pay return shipping.
NOTE: I noticed that every complaint filed with the BBB was responded to by Parts Geek and they agreed to refund shipping cost in most every case. Pain in the $#*! to go thru for a return but may be worth it if you paid a lot for shipping. They have an overall rating of 1.4 on several websites so best plan is do business somewhere else.

I ordered parts on a Wednesday I paid for second day shipping air. 4 days later I still do not have my parts. I called customer service and explain to them... there's nothing they can do for me and they do not want to refund my shipping. This is a very unprofessional call center and in my opinion a hack parts website do not waste your money on this site. As soon as I receive my parts many days late I will be returning them for a full refund hopefully and I'll just go to the dealer and get the parts that I could have gotten for the same price.

Order a wrong parts. Contact them right away. Told me unable to cancel the order but I can refuse the deliver to get refund but shipping company said they put a restrictions on the package makes unable to refuse