PartsGeek

Parts geek is simply a middleman system and they are completely negligent and making orders right… There are other companies warehouses the middleman through and take no responsibility for mistakes made… I ordered a driver side mirror from them and got a passenger side mirror instead… it took about a week to get to me and it was the wrong part! When I told them I would be returning the part they sent me an RMA number with no shipping label and it says that I pay for the shipping return! Do not order off partsgeek.com it is nothing but a headache and they are of no help

Ordered a tail light housing from these idiots just needed one side. 1. They send both sides, I get it you might need both? But I ordered one not both 2. And the real kick in the balls is that they put bolts and $#*! in the box to increase the weight of the box so me the consumer has to eat the extra cost. That is not good business. If you can't afford to A.ship me what I asked for and B. Stop the the shady business so you can keep afloat, if you can't follow those details it's a wonder your still in business and if I could you idiots would get no stars. Never again will you see dime from me.

I originally order a part that turned out to be defective. I had to return it and they sent me a shipping label to return it, no questions asked. I reordered the same part and was sent the wrong one. When I asked for a shipping label they stated that they don't provide them, which is inconsistent with my first order experience. Communication has been ongoing for several days with no resolution. Their customer service is poor, they send defective and wrong parts and don't own up to their mistakes. Never again will I order from them and make sure others son't as well. Avoid the hassle, save yourself time and money and go elsewhere!

I ordered a rear left brake caliper and they sent me the rear right. They refused to take it back. I understand they have a 30 day policy, but they literally sent me the wrong part. Don't buy from them. $180 wasted.

I received the order wrong. I made my return request online, where they said that in 4 to 5 days I will receive an email with RMA #. Then call for 5 consecutive days waiting for someone to answer the phone to find out if they have the correct part that I need, otherwise look elsewhere... they never answered the phone and after 13 minutes of waiting they cut off your call.
Their customer service is really poor. I will never buy from them again!

These guys are clowns, I ordered two parts, I got one part right, and one part I didn't order, the guy who selected the part, was either high, drunk, or just plain stupid, I say this, because, I ordered 2 volkswagon rabbit pickup shift rod seals, part #*******9494 they sent me oil pump seals part #2076-******* cost was 3.98 +1.31+10.00 shipping now they want me to ship it back to them at a cost of 11.00 shipping and insurance to protect their 3.98 dollar investment I will just throw the parts away and save money.

Warning, the radiator I ordered was not the right one, they sent me the wrong one. I asked to return it. They made me pay shipping and when I found out it was going to cost $209.00 so I contacted PayPal and then the company said they would send me a prepaid label. They received it back & said they will refund my money. They never did so I notified PayPal and they refunded my money. I will never buy from them again. Worse customer service so be aware, there policy on returning is the customer pays shipping no matter who's at fault.

I paid $135 for shipping two fenders. It took 11 days for the package to come from Texas to Louisiana. Now, around 9 a.m. on Wednesday we get a phone call from a truck driver to come to Walmart parking lot 25 miles from our house and to pick up the package! Not to mention, no one told us about that and it's a miracle someone was at home on the work day, delivery with a horse and a buggy would do a better job. Faster for sure. $135 for waiting for 11 days&driving 50 miles to pick up?
Also, after you place an order, you cannot change it even a minute later. You have to wait for an item to arrive, to pay for shipping back and to order again.
Unbelievable.

I ordered a clutch kit from this place because I was having trouble finding it anywhere. It arrived very quickly, looks like the right kit, but then I find that the release bearing is broken and shows evidence of being previously installed. I try to contact them and find that the only way to do that is submit a ticket but their ticket system is down. Now I look and realize it says I have to return the entire kit at my expense even though it's their fault? WTF? I cannot believe a place with such poor customer service even exists.

My first time using Parts Geek. 5 business days I received an open empty shipping tube delivered by FedEx. I immediately called to report, they turned over to Customer Service. Needing the parts I ordered elsewhere. Several email correspondences I TWICE asked to cancel and refund. After several days they resubmitted my order. I once more emailed them that I politely asked that my order be cancelled. They informed me that they can't cancel and that after I receive parts that I'll need to return. Apparently it is more important to them to make one sale for $31.95 than it is to have repeat business. I buy quite a bit of parts online. Never again with Parts Geek. Will advise every one I know to do business elsewhere

I wish I could give him a zero star. They send you the wrong part because their description online is incorrect and it takes you an act of Congress to return it And then you got to pay the freight back. I'll never buy from then and I'll make sure all my friends never buy from them

Ordered parts by credit card charged one dollar then tell me card declined when money was their or would not ordered so contacted card and way more than enough then called person next day parts geek and same thing said card denied but charged another dollar which froze my whole account will never order from anyone who
Freeze whole accout for order for 24 hr offering my whole life and medical problems and undue stress as told them no parts would be ordered if money was not their

I ordered a part never received it. I called the shipper FEDEX a couple of weeks after I ordered the part and they assured me my package was in-transit. I called several more times and then at the month mark FEDEX tells me that the box was empty when they received it. So why were they giving me the run around for the last month. So I called PartsGeek the still haven't refunded my money. They said the carrier has to do an investigation first. I wish i could sue them for wasting my time because I have been without a vehicle this whole time.

They took $350 of my money for steering gearbox for my truck. They refuse to provide the part, and refuse to refund my money. They refuse to even provide shipping info and claim their warehouse isn't telling them anything. FedEx says the part I ordered 10-20-22 was never picked-up.

This is theft, plain and simply.

Someone who cares about their job and how the customer receives their product with their business name attached to their product, whether it be the website ( distributor) or the seller that's on the companys website. It still has 2 names attached to it besides the buyer and this looks like jimmy craps corn and he dont care! I did shipping and recieving for years with huge exhaust system after ceramic coating them, headers, i powder coated nascar rims, show car stuff down to piddly stuff and still wrap and sealed a product up 110% better than this even if it was a $5 piece or $5000 piece.
People need to give a D$%&! Seriously...

Long story short:

Partsgeek sent me the wrong turn-signal bulb, so I had to send the bulb back since, as my invoice said, the part was for a mercedes, not the VW I drive.

Instead of resend the right bulb, their policy is to refund the price of the part, not reimburse shipping. So I was out $10 for shipping (yes, $10 to ship a bulb about the size of a pencil eraser), $3 to send it back, and then they don't send the right bulb, even though it was their fault!

As for customer service? If you do have a problem, don't expect a timely response let alone one that appears to be generated by an actual person.

But hey, if you're in the mood for an aggravating experience that will probably cost you more money that it's worth? Shop at PartsGeek.