PartsGeek

7 days after I ordered a starter they have yet to process my order. Can't cancel and my car is dead. Should be illegal for companies to do business this way. Won't give a reason why. Talk about screwing the public.

Not sure what everyone is upset about. I looked up my own part's on their site. Parts were less than half price for the same part type and number of the one's I found local. I ordered them, they promised them in 7 to 10 days. That's when I received them... Really a nice transaction. Thanks parts geek! Very pleased with your service.

Check out their reviews all negative except the obviously fake ones. I ordered a K&N air filter. It would not fit my truck, way too big. Their charts are wrong. I think they sent me one for a V8 instead of a V6. Anyway they refused to exchange or return because it was outside their 30 day return window even though they sent me the wrong part. Don't ever do business with this company, you will regret it.

Bought over $200 dollars worth of products for two vehicles. Took longer than expected to receive and the boxes were trashed (UPS) although the products did not sustain damage. One part I ordered was the wrong color and I wanted to return. Unfortunately the shipping cost is on me and the cost to ship does not make the credit worth anything so I will keep it and move on. The customer service centers they use have individuals with marginal English skills and low intelligence. The read their "scripts" and check the system and tell you what you already know from tracking info'/web site etc. Not real happy with the company and will look elsewhere for vehicle products in the future.

I ordered a water pump for my vehicle from Partsgeek.com expecting to receive what I ordered. I was instead sent an empty box with only padding. When I called their customer service I was forwarded to Carlos who was rude and unhelpful. What was done was instead of sending me the item that was never sent in the first place but issued a service ticket which is said to take 7-14 days to investigate/ resolve the issue. When you need your vehicle for work this is beyond unacceptable. I strongly urge everyone to stay away from this business as I have done my research now and apparently this is a regular occurrence. Buyer beware, do not use partsgeek.com unless you want to be another dissatisfied customer like many of us are.

Horrible customer service, provide wrong tracking info, Insisted I got everything in one shipment, items were sent in different shipments. Damaged In shipping, other item lost in shipping, lied to by customer service, promised a call from supervisor, never called. They refuse to do anything till after weeks of waiting on lost shipment. Have to wait for they don't send replacement parts. Have to wait for claim with ups before refunded. Waist of time and money, and they don't care about the issues. Use at your own risk Jose supervisor ext 5022 is rude and unhelpful.

I have ordered parts from part Geeks this is the second time they sent the wrong part now it's going to take at least two maybe three weeks before I receive my money back do not use this company find another online auto parts store very frustrating

They get your money when ordering something,after that don't care if get the parts,if your parts lost they said it's shipping company problem, can't do anything for you.

This is part of their answer! They send me copy of the carrier without signing or picture.!Parts Geek can only file a claim on your behalf but the actual decision is based on the findings by the carrier during their investigation. Please see the attached proof of delivery from the carrier for your reference.

Unfortunately, we have no control over this. O

Ordered Bosch brand wiper blades from my 2007 Subaru from Parts Geek this past weekend. I picked overnight shipping and received them today. Not all is bad as everyone says, it might just be bad luck for them, but I am happy.

If you want a great price, and quick delivery these guys work. But if the part is wrong, get's lost, is damaged, you're going to get screwed. I got a part that was misrepresented in their web site, would not fit, and the only refunded me 80% of my money. Not cool.

Completely thrilled with my purchase! I needed a third brake light assembly, and everyone from the dealership to the local mechanic was basically up-charging the part times three. My wife found the part (new) on Parts Geek's website for $127, and there was even an additional discount. So instead of paying the $300+ others were trying to charge me, I was able to purchase it for $108. I ordered the part on Friday morning, and it arrived on Monday. So not only did they save me over $200, but they got the part to me all the way from California in 2 days. Will absolutely purchase from them again!

I called PartsGeek on the phone for clarification of a potential replacement left fender liner and the customer service representative was helpful and ordered the part. Unfortunately he did not inform me that the UPS ground delivery of the $25 part was going to cost $80! I only found this out after the invoice was sent to me several hours later which was too late to alter the order. Trust me I would never pay $80 for UPS ground delivery of a 3 lb part. I talked with Steve at Customer Service when I received the invoice and he worked diligently to help me. While the order could not be altered he negotiated a reasonable UPS ground delivery rate for the part which made the 40-50% savings advertised on their site more of a reality. The part arrived quickly and was a good fit. Thank you Steve and PartsGeek!

Ordered up two catalytic converters & four gaskets, the sole gasket was loose in the box, all were packed in a box which had a lower strength rating lower than the weight of the items inside, with little packing. The process to return was confusing, complicated, and vague explanation of receiving a refund. Contacting "Customer Service" is laughable. Long wait, either on phone or chat! Received three partial refunds, still disputing a $300 difference. Low prices are attractive…BEWARE you get what you pay for! Stay Away From This Retailer! Any proof of purchase/invoice was probably lost in transit…quality UPS delivery. My fault for not accepting delivery…live and learn, from others!

Received my part installed in new engine and the hole for bolt was incorrect. Ref pic. Bottom is original part. Called CS refused to accept return since i installed. They didn't care the fact they sent me a faulty part. They planned to reuse it.

I rated the part in their website poorly and can't see my review anywhere. Hmmm? Filtering going on? Will never use again. Thinking of sending all the other un-used parts back as matter of principal. They would not fix a faulty 20 dollar part

I ordered a steering rack and pinion for just under $300 and received a $10 heater hose Instead. They haven't done anything for me to relieve my money back or send me the correct part. Stay away from these thieves. Spend the extra money and shop with jegs or summit for the piece of mi d that you won't get screwed over

I am in the middle of attempting to return an over order due to being misinformed by customer service as to how many brake shoes need to be ordered. They initially denied my return saying it was over a month old when it the order was only a few days old. Then they wanted each item sent to two different addresses... there is more but I cannot even be bothered to explain. PartsGeek has a horrible return process... not worth any discount. What a hassle.

I'm not sure if it's because Walmart sells the part and then gets it from Partsgeek but I tried to return a portion of my order and they both kept passing the buck back and forth until my 30 days were up and then said " we can't process a refund as it's been 30 days" wow, if you can't spend 50.00 to get some rotors back that you can sell again and not loose money to make a customer happy, then I have no business with you.

Ordered a front-end kit for my 1996 Jeep Cherokee. It all starts when my parts sat on the distributors warehouse with Fed ex label created. 3 business days it sat until I called to find out when it would be shipped.
Next, I received my parts in a totally undamaged box with straps holding it securely together. Opened the box to find two labels on the inside lid describing each part and a final total. Discovered 1 crucial part missing.
Sent an email to Parts Geek with no response. Three days later called customer service directly, and after 5 hours of waiting and talking to customer service, I was required to send then a picture of all the parts received, which I did. Then I'm told that the entire kit has to be sent back instead of sending me the missing part.
I chose to just spend the extra money at a local Auto Parts store instead.
Bottom line don't deal with this company. It was my first and last time! All for a $30 part