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PartSelectReviews 2,146

3.4

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PartSelect Reviews Summary

PartSelect has a rating of 3.4 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
407
value
492
shipping
501
returns
116
quality
467
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Washington
1 review
0 helpful votes
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I ordered 2 times before with decent shipment. This last time I ordered a part that is showing still in stock, and they will not ship. It has been over 3 weeks now and still has not shipped. I have tried to contact company. 2 emails sent and all I got was the automatic response both times telling me how to check for shipment. I HAVE checked... that's why I was contacting. So tried to call a couple of times. Both times telling me they were not taking calls due to the COVID. This is October 1 and I ordered September 8. Money cleared my bank on Sept 9. Not happy. The parts they sell are usually for appliances desperately needed such as refrigerators. My part is for my freezer. Can't buy new freezers anywhere so trying to fix the one I have. It is sitting useless.

Date of experience: October 1, 2020
New York
1 review
0 helpful votes
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Refrigerator Part
October 2, 2020

We needed a drawer slide part that had broken on the deli drawer. I was pleased to find it on this site. I ordered it and it came within five days. Great turn around! Would certainly recommend and use PartSelect again.

Date of experience: October 1, 2020
Missouri
1 review
0 helpful votes
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Dishwasher looks new!
October 2, 2020

Lower rack on my dishwasher was rusting. Searched all over internet and finally found PartSelect.com
Great service! New rack arrived promptly. The video instructions helped with taking off parts from old rack. Very happy!

Date of experience: October 1, 2020
South Carolina
1 review
0 helpful votes
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I would definitely recommend PartSelect. Ordered my part and it arrived in 2 days via Ground. Part fit perfect and I feel like I can rest assured the part will hold up rather than the off brand parts you might find on other sites. Even gave me a link to a How-to video with my order confirmation! Will absolutely use them again if needed

Date of experience: October 1, 2020
California
1 review
0 helpful votes
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Great service
September 30, 2020

Order was fulfilled promptly and website was very helpful in finding correct part. The how to video was spot on! Thanks

Date of experience: September 30, 2020
Florida
1 review
0 helpful votes
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Fridge part
September 30, 2020

Great service arrived within two days much quicker than they advised very easy to order on the site with there parts diagram and description, would definitely recommend

Date of experience: September 30, 2020
Kentucky
1 review
0 helpful votes
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Dishwasher Heating Element
September 30, 2020

The part was exactly what were needing and the delivery was in a timely manner. Repair went smoothly. Would definitely use PartSelect again.

Date of experience: September 30, 2020
Florida
1 review
0 helpful votes
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Worst customer service ever
September 29, 2020

A $2.95 part cost $8.00 to ship. And then almost a month later it's still not here. It coming from a city in Florida and being shipped to a city in Florida. And still not here. No way to contact anyone. They give you a website and fake tracking number. BS.

Date of experience: September 29, 2020
South Carolina
1 review
0 helpful votes
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Perfect!
September 29, 2020

The crisper drawer was delivered quicker than expected. Installation was quick and easy. Slid right in. Less than one minute installation. Thank you!

Date of experience: September 29, 2020
New York
1 review
0 helpful votes
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I was able to order the wheels for the bottom rack of the dishwasher. Got it right the first time. Customer service was great.

Date of experience: September 29, 2020
North Carolina
1 review
0 helpful votes
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Not happy
September 28, 2020

Order arrive in a timely manner. However, the terminals/ prongs which attach to the terminal block were bent and the clips for the ceramic housing were also bent. When the element was packaged, the tape was allowed to rest on it, therefore, that adhesive residue was transferred to the element. This item was too expensive to be so terribly packaged. I needed the item so I decided to keep it and work with it.

Date of experience: September 28, 2020
Pennsylvania
1 review
0 helpful votes
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Fast Delivery
September 29, 2020

I wanted the model without the ice maker, but it was unavailable. So when I got delivery, I removed the ice maker. I spent hours trying to find a cover. I finally found it on your site & called to confirm. I was sent a picture, confirming the correct part. I ordered it then, & it was delivered the next day!

Date of experience: September 27, 2020
Minnesota
2 reviews
0 helpful votes
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Satisfied Customer
September 27, 2020

Our order arrived quickly and was exactly what we needed. If we we need to order another part, we would use this web site again.

Date of experience: September 27, 2020
Kentucky
1 review
0 helpful votes
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A very responsible company
September 27, 2020

The dryer knob on my 40 year old gas dryer cracked and came off. I attempted to find a replacement locally and was unsuccessful. I found your site. It was easy to use and when I placed my order I was promised delivery in a timely fashion. I received the item within 7 days and was most pleased. I would use Parts Select again.

Date of experience: September 27, 2020
Arkansas
1 review
0 helpful votes
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Everything was Great!
September 27, 2020

This was exactly the same part! No problems. It only took 3 days! I will definitely order from PartSelect again!

Date of experience: September 26, 2020
Illinois
1 review
0 helpful votes
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Wrong part
September 26, 2020

The part I ordered is not the part I received and I can't get ahold of anyone in the company to tell them it was wrong. "Due to COVID". No way to leave a message so I emailed them and got the same message with still no response!

Date of experience: September 26, 2020
New York
1 review
0 helpful votes
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Exactly what the title says. This place is legit and worth the time. If I need to purchase anything in the future, I will come here.

Date of experience: September 26, 2020
Texas
1 review
0 helpful votes
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I received the wrong item that I did not order, I believe it was a pump or something? I put refused on the box and hopefully get a full refund on item?

Date of experience: September 26, 2020
Oregon
1 review
0 helpful votes
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I needed a new utensils basket for my dishwasher. I looked up the model number and Partselect was able to get one that matched my dishwasher, Shipping was fast and the part was put into use immediately. I recommend them for all your parts need.

Date of experience: September 25, 2020
Minnesota
1 review
0 helpful votes
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Excellent! Quick and Easy!
September 27, 2020

Easy to shop and the delivery was much quicker than i expected. It was actually the only website where i was able to findvthe exact part that i was looking for. 5 Stars!

Date of experience: September 25, 2020

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada