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PartSelectReviews 2,146

3.4

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PartSelect Reviews Summary

PartSelect has a rating of 3.4 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
407
value
492
shipping
501
returns
116
quality
467
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Colorado
3 reviews
0 helpful votes
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I ordered a part for my stove and received the correct part quickly. Thank you and I will continue to order my parts from Partselect.

Date of experience: November 13, 2020
California
1 review
0 helpful votes
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Broke within 5 months
November 13, 2020

Well the service was good but the part broke again. Same knob broke twice now. This is becoming an expensive oven. You can see the original and the replacement broke same spot making it impossible to turn the above on.

Date of experience: November 13, 2020
Florida
1 review
0 helpful votes
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Good people
November 13, 2020

Even though the part came in wrong they replaced with the correct one very quickly. Very satisfied second time using them. Will use them again

Date of experience: November 12, 2020
Oregon
1 review
0 helpful votes
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Found the parts I needed.
November 13, 2020

The website was very easy to use, and having access to parts drawings was very helpful. It was disappointing that telephone help was not available, but I found the part I was looking for and the shipping was very timely.

Date of experience: November 12, 2020
California
1 review
0 helpful votes
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Easy to work with
November 13, 2020

I recommend PartSelect because of the ease of finding parts on the website and the prompt shipping of same. This was super simple and I know I'd use them again when/if the need arises.

Date of experience: November 12, 2020
Illinois
1 review
0 helpful votes
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Perfect expierence
November 13, 2020

I recently used partsdirect to order a burner tube for my whirlpool double oven (bottom stopped heating). This site had the part I needed, cheaper then manufacture, and I got the part in 2 days! From whirlpool the estimate was 3 -5 weeks to ship and $30-$40 more. Could not be happier! Thanks for the amazing service!

Date of experience: November 12, 2020
New Jersey
1 review
0 helpful votes
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FREEZER HANDLE
November 13, 2020

WHEN I RECEIVED THE HANDLE I PUT IT ON IN ABOUT 5 MINUTES. IT WAS VERY EASY. I WAS IMPRESSED WITH HOW FAST I RECEIVED IT.
I WOULD RECOMMEND THIS COMPANY IN A HEARTBEAT.

Date of experience: November 12, 2020
Florida
1 review
0 helpful votes
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Saved the purchase of a new clothes dryer. Bought a new heating element and followed video instructions for installing it, never having done it before. It was a breeze and the part was an exact replacement.

Date of experience: November 12, 2020
New Jersey
1 review
1 helpful vote
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The bracket that holds our refrigerator's water dispenser filter broke amid the coronavirus. It was in the way in a packed refrigerator. I looked online and found this site. A terrific web interface helped me identify and order parts very quickly and simply. The replacement arrived in a matter of a few days, and came with a link to a youtube instruction video. I chose the site because it was the clearest and easiest I reviewed in finding a part for a 12 year old Maytag fridge. Kudos!

Date of experience: November 11, 2020
Virginia
1 review
0 helpful votes
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Parts were perfect!
November 11, 2020

The website was easy to navigate and find the correct parts to our 16 year old cooktop!
I'm thrilled!

Date of experience: November 11, 2020
Minnesota
1 review
0 helpful votes
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Why so expensive?
November 11, 2020

Ordered a replacement bulb for KitchenAid double oven. The bulb alone was expensive, but was over $30, after shipping was added. Hope I don't ever need to replace the other three. It was easy to find on your website and I received it promptly. Satisfied with service. Would recommend.

Date of experience: November 11, 2020
Florida
1 review
0 helpful votes
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PartSelect No Prisoners!
November 11, 2020

This is just my latest purchase from this site and it was a dryer belt, when you go to their site the screen has a spot to type in your model number once you do that everything they have for that machine appears, there is no parts belonging to other models just your machines parts and whether or not they are available.
I find the prices to comparable to other websites but this is by far the easiest site to find your parts you need. And it is easy to use and check out and get your stuff, it shipped a few days earlier than they had forecast it to be as well.

Date of experience: November 11, 2020
California
2 reviews
0 helpful votes
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Dryer light bulb
November 11, 2020

My dryer is an older model and had we had trouble finding a business that could provide this item. I then found PartSelect on line and they had the bulb that would fit my dryer model. Within 3 days after placing my order I received my PartSelect Dryer Light Bulb. A happy customer.

Date of experience: November 11, 2020
Oklahoma
1 review
0 helpful votes
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Great service
November 11, 2020

I have an "experienced" (read old) Jenn-Air stove, I've needed parts three times over the recent years and every time they had them. My recent experience has been during the pandemic, I ordered the parts and the response verified my order but said they weren't sure when they could be shipped. Next day, got an email confirming shipment and receipt date only two days away. Yay!

Date of experience: November 10, 2020
Washington
1 review
0 helpful votes
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Quick service
November 11, 2020

Ordered the part i needed(a wheel for our dish washer basket) and it made it to me in two days. Fast and reliable.

Date of experience: November 10, 2020
Idaho
1 review
0 helpful votes
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Perfect
November 10, 2020

I was a little nervous ordering online, as I have been burned by some fake companies recently. Now I check BBB ratings for every online store before I order. Reviews were mostly favorable, plus no where else has this part, so I took the plunge. I got an "order shipped" email the next day, and the tracking number processed soon after. I actually received the part in 5 days! Yay! And it fits!

Date of experience: November 10, 2020
Georgia
1 review
0 helpful votes
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Poor Customer Service
November 10, 2020

The wrong part was sent to me. The toll free number has a recording that they are not accepting calls. I sent an email to Customer Service with my order number asking them to correct the error. 10 days later and they still haven't responded.

Date of experience: November 10, 2020
Kentucky
1 review
0 helpful votes
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Fantastic service
November 10, 2020

Ordered and received the item within the week. Had the oven working shortly after receiving the part. I would order from them again if I needed a part they could furnish.

Date of experience: November 9, 2020
North Carolina
1 review
0 helpful votes
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Really Fast!
November 10, 2020

I ordered a replacement part for my oven. It was expected in 2 weeks. It came in 10 days and it was perfect! My oven was repaired and I was baking again by the weekend. Great service.

Date of experience: November 8, 2020
Maine
1 review
0 helpful votes
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Service supreme!
November 8, 2020

Prompt service, parts shipped promptly, helpful info. FAQ section and video guidance very organized. I will definitely use again.

Date of experience: November 8, 2020

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada