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PartSelectReviews 2,146

3.4

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PartSelect Reviews Summary

PartSelect has a rating of 3.4 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
407
value
492
shipping
501
returns
116
quality
467
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Connecticut
1 review
0 helpful votes
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Site easier to navigate than GE site. Had parts no longer available on official site. Parts arrived very quickly and were well packed. Highly recommend

Date of experience: July 29, 2021
Texas
1 review
0 helpful votes
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Washer is working!
July 28, 2021

Needed a rotor sensor installed and easy enough if you have a few basic tools. Took about 45 minutes to fix and clean up.

Date of experience: July 27, 2021
Georgia
2 reviews
0 helpful votes
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Dish washer parts
July 28, 2021

I orders 3 different parts for my dish washer. They were the extra parts I needed. Fast delivery and good prices.

Date of experience: July 27, 2021
Texas
1 review
0 helpful votes
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Fixed my problem
July 28, 2021

They identified the part I needed, delivered it quickly, and the installation video was perfect. Worked like a charm.

Date of experience: July 27, 2021
Arizona
1 review
0 helpful votes
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Satisfied
July 28, 2021

While I only needed to order a replacement shelf and drawer. The website was user friendly. I did need to reach out to customer support with a minor shipping issue and it was resolved in the same day.

Date of experience: July 27, 2021
Montana
1 review
0 helpful votes
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Whirlpool tray repair kit
July 26, 2021

This kit worked awesomely. My husband had it repaired in less than an hr. Works great again I would highly recommend ordering parts from this company!

Date of experience: July 25, 2021
Missouri
2 reviews
0 helpful votes
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I needed parts for my GE dryer purchased in 2004. Customer Service asked me questions about my dryer and what was wrong. They quickly located the parts and they arrived in plenty of time before the technician arrived. Since I had the parts on hand, I did not have to wait for the tech to order the parts and then schedule yet another day to install. This saved me a great deal of time. Everyone I talk to at PartSelect are pleasant and very courteous. Highly recommend this company!

Date of experience: July 24, 2021
North Dakota
1 review
0 helpful votes
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Happy Endings
July 24, 2021

I inherited my refrigerator when I purchased my home. Needless to say there was no written information regarding the appliance. When the water filter need changing I was at a loss. Part Select was suggested to me and that was the start of my love afar with them. I ordered the part. Needless to say I ordered wrong. When it was installation time and found to be nowhere near the right size I was beside myself. Part Select was extremely easy to deal with. They took care of finding the proper part and sending it very quickly. They also accepted my original part without any problems. One could only wish to have more business this accommodating.

Date of experience: July 23, 2021
North Carolina
1 review
1 helpful vote
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All I wanted was a replacement silverware basket for my dishwasher, and having already gotten parts for a similarly aged dryer several years ago I thought they would be the people to go for the replacement basket for my 16 year old dishwasher. The only picture that was posted for the part was an image from the book, it matched the book for my dishwasher (always keep your paperwork! It helps in the long run!) so I figure it was all good. Reviews seemed all good for it being what I needed, thought I was good!
Wrong.
I can't fault the time it took to actually get the basket, it shipped in the time stated. However if I'd known that it was shipping FedEx I would have taken the gamble with Amazon and gotten in A LOT quicker! The initial six day ship time I think was fifteen in the end. The e-mail I sent to seller about this (granted I knew what they would probably say) was never responded to.
Needless to say, the basket that I thought I was ordering was NOT what I thought I was getting. It wasn't until I went back to find out what the deal was that I noticed the small blurb about a manufacturer "redesign". In short, it's not the same size and only passingly resembles the original in the fact that it's a basket with two lids. Redesign in the case is a nice way of saying it's smaller, made cheaper, but you're still paying the same price. I had to remove one of the snap off baskets from the old piece and wedge it at the end of the new one to keep it from moving around in the dishwasher.
For what I paid with tax and shipping I could have gotten the exact same basket off of Amazon and gotten a whole lot quicker, and the apparent laissez faire attitude when it comes to keeping item pictures up to date seriously makes me leary of purchasing again.

Date of experience: July 22, 2021
New York
1 review
0 helpful votes
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I had an issue with my fridge that was driving me nuts. Every time I opened the door the condiments fell out and bent the retaining bar so that I had to buy a new one. I put up with this for way too long. Finally, I decided to look up the model number and called Partselect but with very little hope that it would fit. I told the very nice customer service rep that if it worked out I would be dancing in the streets. She said send us a video of that! I can't offer that, but I can offer this review!

Date of experience: July 21, 2021
Texas
1 review
0 helpful votes
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Well worth it.
July 21, 2021

Parts are good, actually better than the original that came on the appliance... and they have a video for all of their parts as how to replace and fix

Date of experience: July 21, 2021
North Carolina
1 review
0 helpful votes
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Bad experience
July 19, 2021

Received a damaged part. Emailed customer support and never received a response. Welcome to post-covid world of amazing customer service where the companies really show you how valued you are as a customer.

Date of experience: July 19, 2021
Texas
1 review
0 helpful votes
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FAST SERVICE
July 20, 2021

One of my stove knobs broke and it was very easy to find it. The shipping was fast and the knob fit perfectly. Thank you

Date of experience: July 19, 2021
New York
1 review
0 helpful votes
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Good service
July 19, 2021

Ordered a replacement A/C filter and received it quickly and the part was as advertised. New, the correct part and with instructions (not needed but always appreciated). Will definitely use website again.

Date of experience: July 17, 2021
Georgia
1 review
0 helpful votes
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Great Experience
July 19, 2021

Part was exactly as described and arrived on time. My item was bulky but Partselect did not try to stick me with extra shipping charges like several other vendors I checked out were going to.

Date of experience: July 17, 2021
Georgia
1 review
0 helpful votes
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Perfect fit
July 18, 2021

Got inlet valve from Amazon for LG washer, didn't work right with my model. Perfect fit, good price from PartSelect.

Date of experience: July 16, 2021
Louisiana
1 review
0 helpful votes
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Process of finding the exact parts for my refrigerator was easy. Ordering and shipping was fast and accurate

Date of experience: July 16, 2021
Pennsylvania
1 review
0 helpful votes
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On Target
July 13, 2021

The website is organized in such a way that one can quickly identify the parts that one needs. I was quite confident that I had ordered the right thing, and the parts arrived just a few days later. Conveniently, the parts are sold as 'kits' that include the key accompanying components that make the repair successful. The receipt is sent via email (also convenient) and includes links to videos with very clear instruction on the steps needed to successfully install the replacement parts. The instructor had a very calm (Canadian) demeanor, almost like an uncle showing one how to do something, and he provided useful tips in case challenges were encountered during the process. Very pleased with the results: the 28-year old washing machine works 'like new'. Yay!

Date of experience: July 13, 2021
Virginia
1 review
0 helpful votes
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Both my igniter for my stove and the timer for my washing machine were readily available and the shipping was very fast. Received 1 part the next day after the order and the other 1 the day after. Both parts were the correct parts and genuine OEM parts. They were the cheapest I could find for parts. Tried going directly to the manufacturer and it was more expensive. PartSelect help saved me money and time! Thanks again!

Date of experience: July 12, 2021
California
1 review
0 helpful votes
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The order process was smooth and easy and the part arrived super fast with no issues. I would recommend using this site for your parts needs.

Date of experience: July 10, 2021

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada