Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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Hi Walter,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Very uninformative and Support Chat lead to no conclusion besides being told to go contact the bank even though I have and was told by the bank to contact the company who charged me. Very disappointed and this is the 2nd time I've filed a complaint with Partsavatar. I will file a lawsuit over only $25 if my money is not returned to me even though it is only $25, I'm a lawyer it it not much time consuming for me to do all this.
Also this company said the description pictures of they're parts is ''FOR REFERENCE ONLY'' which means Partsavatar uses a general picture of a popular part for a certain car system like the exhaust and uses the same picture for all the exhaust gasket and pipes, hoses, covers and other parts so when I received my part it was COMPLETELY DIFFERENT THAN WHAT WAS IN THE PICTURE AND DESCRIPTION. So they refused to give me a full refund and made me pay for shipping again and reship it back to this useless warehouse. Unbelievable, Should've went to Rockauto parts as usual- lesson learned
Hi Joesh,
We are sorry for the inconvenience caused but the part's mounting location and the specifications are provided in the part's description.
In this case, the return can be processed as per our policy only. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Quick and great service. Very happy.
Made my life easier when I was able to buy a part for my mercedes.
Hi Anjeza,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Very easy web site to order from. Updates were very clear and accurate too.
Hi Ted,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Price is less than half of what our local parts stores charge for wheel hubs. Also shipping was pretty quick
Hi Jay,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Avoid this company at all costs. After months of fighting I was finally able to get all but $100 back. I'm using the 5 star here so you can read it as it will come up first, whereas 1 star will not be in your sight.
Run away, as fast as you can.
Hi,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I had mistakenly added 2 of each item in my cart and the staff were able to cancel that order and I re-ordered the correct item and number
Hi Jean,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Great service. Received packages on time as expected.
Hi Karl,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
It was just fantastic, but the only problem I have is to go on your site and search for a specific item, I don't know how? Can you help me?
Hi Denis,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Parts were great, delivered to Canada in 1 week. Would give 5 stars if they were a little cheaper but it is what it is.
Hi Adam,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
I was pleased with my overall experience with avatar parts and I highly recommend it to others. Excellent pricing as well.
Hi Richard,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Was delivered when stated when order was placed. No issues with part its on car. Will order again when I need too. Job we done parts Avatar
Hi Gord,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
I bought a part for $955 with a 10% discount code, transaction went threw. The next day I noticed the price changed, they removed my 10% discount code. Tried contacting the help team but no luck. It is what it is. Still good parts and ok service.
Hi Alex,
We are sorry for the inconvenience but we've got the 10% discount processed manually for you. The order got rejected for a discount due to some tech issue. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Order was received and all parts were good. Still have to return the casting for my $92.00 deposit. Tks much
Hi Gerry,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
They sent me a flat exhaust gasket for my 1965 Mustang when I ordered a donut type and argued it was the right one and would take it back over a part that is less than $4.00 They obviously don't know the parts they are selling. Don't buy from these people It's the last time for me
Hi Ken,
We sincerely apologize for the inconvenience you had to face with us. As checked the refund for the part is already provided from our end without having the wrong part returned. We will take care that you never face such an inconvenience again with us in the future. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Part was correct, quality seems excellent and the price was awesome I will definitely be using you guys again
Hi Aaron,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
The product was exactly what I was looking for. Order process was easy and received continual updates up to delivery. Very pleased with our order.
Hi Karina,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Order was not delivered on date that was provided by delivery company.
Hi R. G,
We are very sorry for the inconvenience but as we checked, your order was placed for Ground Shipping. In-ground shipping takes 5-8 business days for the parts to be delivered. Your order was placed on Oct 9 and was delivered on Oct 15 which is within the timeline. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Parts as described. Worked great. Will do business with again. I Recommend seller.
Hi JP,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mike,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.