Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Always deliver good quality parts in a timely manner
They sent me 1 correct rotor and 1 wrong one but would only return if I paid the return shipping because over 30 days
Hi Mike,
We are sorry for the inconvenience but we also provide an extension of 15-20 days for our customers on the return. As checked, your order was placed in October and it's more than 4 months old, unfortunately, in this case, our system will not provide the return label. Our policy clearly states that the part can be returned within 30 days of the delivery date. However, in this case, we got an extension approved for the return by the higher management. A return label shipping label can not be generated as it's way beyond the return window. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Items arrived on time as promised. Not installed yet so I can not comment on the items them self yet.
Hi Guy,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Parts arrived in good time. Exactly what I wanted. I appreciate the the free shipping
Hi John,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
I order quite a few parts for my car, I need to be able to find something quickly, easily and sometimes with support (to verify that the part really fits). PartsAvatar did a nice job, I could confirm that it worked, I could discuss and make sure before spending money on something (and not ordering the wrong part and having to wait for it to be exchanged), and I got exactly the make I wanted (there are some horrible and cheap knock offs)... there are two things that need improving (1) the website needs to remember my login, and it never did [and no option for it] and (2) when they are waiting for parts from a "warehouse" the system should update the order status so I am not wondering why it hasn't shipped.
Otherwise, great service and I shall order from them again.
Hi Chris,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too! We also have shared your feedback with the concerned team and will certainly work on it.
I ordered, it came, my car conquered (well actually i found out that my leak is actually in the radiator now, but oh well)
Hi Ben,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Easy to find the right parts and delivery fast! Everything fits and installed without issues.
Parts are always thrown into a bigger box loosely & end up scattered around inside. My last $1800 order was lucky to survive.!
Also there system is not always correct about fitment & it's a big hassle when there wrong.
Not very happy about there generic pictures that depicted a complete part with no description about what there not giving you according to the pictures & when you realize that you have been deceived, Andy tells you that you have to pay to send the item back.
Hi Brian,
We sincerely apologize for the inconvenience you had to face with us. Unfortunately, some of the images shown on the website are generic which are provided by the manufacturer. The Thermostat ordered does not include the seal and the same has been confirmed by the manufacturer. Your feedback for the packaging has been shared with the concerned team and we will take care that you never face such an inconvenience again with us in the future. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Havent had a chance to install it yet, but seems good
Hi John,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
The part is very average quality and makes a lot of noise. Disappointing
The part is very average quality and makes a lot of noise. Disappointing
Hi Nabil,
We are very sorry for the experience. We advise all our customers to contact our online support team or email us at customerservice@partsavatar.ca in case of any fitment issue or defective or damaged issues. We provide a return shipping label to ship back the part at our warehouse. We appreciate you for sharing your valuable feedback with us.
Fast and informed great prices on parts and a large assortment of accessories.
Hi Brent,
We are glad to know your experience in doing business with us. Thank you for your feedback!
If this is the starter, I got it. Otherwise you will have to do better than an order number. I and not a corporation, I'm a guy. I don't recall order numbers. And with Covid 19, I order a lot of things on-line instead of going to the store.
Hi Darryl,
We checked your Order Id: 7MEN77MLK and the part ordered was Remanufactured Starter by WILSON - 91-01-3839. The same has been delivered to your address. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to
Excellent service, very pleased. I am now a loyal customer and will promote Parts Avatar to others!
Hi Lyall,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
It was my second purchase from Parts avatar. Received order in 3 days. Very competitive price and excellent customer service. You can reach them through live chat for your questions as soon as you visit their site, they are always available. Keep it up guys.
Hi Syed,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
It was awesome but a little bit long delivery the part was fit at the perfection and nothing else to add on thank you
Hi Tom,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
It came a little late but with the supply chain issues it's understandable. Part works great
Hi Matt,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
I ordered a rad and it was much cheaper than any other online vendor. I haven't installed the spectra rad yet though so I can't give any review of the product itself.
Hi Bry,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Great price and perfect fit. Easy install with no surprises
Hi James,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Everything went well on my order shipped an processed promptly
Hi Mike,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Quick delivery cheap prices and quality parts. Thank you
Hi Chris,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mark,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.