Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great prices. Quick delivery. Had my order within 9 days. Definitely my "go to place" to order parts.
New parts won't get ordered back until old broken parts are returned. Unfortunately purolator doesn't schedule pick ups where I live so I need to drive 100km to drop off the package. So been waiting 3 weeks on parts.
Hi Kam,
We are extremely sorry for the experience. As checked, your replacement part is under processing. You can coordinate with our team in contact to help you with the return. The pre-paid return shipping label is already shared with you. Please rest assured, your case will be resolved soon. We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
I have ordered from these guys three times and never had any issues. Very quick delivery and lowest prices you can find in Canada.
Hi Alexsei,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Absolutely do not order from these guy's. Parts in-stock still took over a week to receive. Sorry for the inconvenience is all you get.
Hi Kevin,
We are very sorry for the inconvenience you had to face. We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
Hi Jo,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Customer service is a joke, lame excuses as to why they cancelled my order which are contradicted by their website. Says she can't go out the sale price that was in effect when I ordered my part two weeks ago, ordered from rock auto and my part will be here in three days and still cheaper than partsavatars regular price.
Hi Brittany,
We are sorry for the inconvenience caused but as checked your case and the order was canceled due to the part being out of stock. The unit available was defective and we couldn't ship that out for you. The website will be updated according to availability. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
The part came quick and it was affordable. The only only deception I have I thought it was gonna be red because in the picture of the item on site the distributor is red
Hi Daryl,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Very quick easy and all parts were exactly what i needed and ordered
Hi William,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Brake pads I ordered came on time and Fits perfect… works great…. I will recommend partavatar service and products…thanks
Hi Munish,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Received parts on schedule well packaged and found they are of superior quality as I ordered, installation was easy as e erything fit perfectly. Thank you good service!
Hi Ed,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Great shopping experience and good parts to choose from.
Hi Timotheus,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
After 15 years, my Civic needed new shocks and struts. Looking around my city, I couldn't align the quality of the parts that I was looking for and the labor. In the end, I went ordering KYBs at Part Avatar. High-quality parts at a price that my local mechanics couldn't match. Parts were home on my doorsteps in 3 business days. Then, I easily found someone to install them. The ride has been restored.
Hi Guillaume,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Needed to replace the rear suspension on my older wrx. Ordering was easy and price could not be beat. Delivery was excellent and faster than expected. Will use this service again.
Hi Robin,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Needed to get my car window working again and this replacement switch did the trick.
Hi Ken,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
This company is the worse when it comes to returns
I bought rotors and brakes and they sent me the wrong ones i contacted them and right away they told me it was my fault when it was their mistake
And then you have to pay for returns even though it was their fault
Never ordered from this place
Too much hassle no customer service at all
You better off paying extra and getting the right product and better costumer service
Hi Jorge,
We are sorry for the inconvenience caused to you. As checked our team is in contact with you regarding the case. Please rest assured, that your case will be resolved soon. We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
Parts arrived very quickly. Quality of the balls joints of the lower control arms I ordered was poor and one of the ball joints was completely incorrect. Return and refund process was time consuming and complicated. Had to contact them to get only a partial refund on the one control arm after they had received the part back. It cost me 45$ shipping plus a restocking fee (for a part that should not be resold). I am out over $60 and have no useable parts on hand. Not impressed.
Hi Michael,
We are sorry for the inconvenience but as we checked the refund for the wrong part was already processed from our end without returning the part. However, the no longer need the part can be returned as per our return policy. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
All went very well. It was shipped in a timely order, packaged well, and had what I needed to replace the old compressor. Thanks
Hi John,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
I could not confirm that the parts are in fact stainless. Magnet shows steel and texting with your system was a waste of time.
Hi Eddie,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
I have always had good service, quality and pricing from them and quick delivery as well.
Hi Bernie,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Shipping is quick, prices are decent. Will purchase again
Hi Matt,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heather,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!