Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good service fast delivery easy to deal with i am happ[y with my order and the help
The compagnie send part can't find by 2 mm impossible to spot them except you try to install that and no guarenty
Hi Frederic,
We are very sorry for the inconvenience you had to face. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
This is the worst parts place I have ever dealt with customer service is absolutely awful. I received control arms that said they came with balljoints. No ball joints came with them and they would like me to purchase another set as there resolution for 10% off. I've told them just to ship me the balljoints that where supposed to come with it and they refuse too! If you go to order parts think twice about ordering from parts avatar.
Hi Alex,
We are sorry for the inconvenience but as we checked our team is in contact with you and admitted the error in the data provided on the website. The manufacturer doesn't include the ball joint. The possible resolutions are already shared with you over the e-mail. We request you to please be in touch with our team and your case will be resolved at the earliest. We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
The agent was I worked with very helpfulIt and it fits well and looks good.
Hi Michael,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Je suis très content de mon expérience avec Parts Avatar
Hi Jean,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I am very impressed with this company and how fast and secure my order took to get to me...
I am also very impressed with the quality of how the product looks...
I unfortunately have not bin able to do the work on my car yet to see how everything fits and works,
But when I can, I will make another review :)
Hi H. B.,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Will definitely recommend and purchase items again.
Hi Jim,
We are glad to know your experience in doing business with us. Thank you for your feedback!
La livraison s'est bien déroulé, J'utiliserai probablement encore votre site pour mes prochaine pièces.
Hi Pierre,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Quick delivery and great service. Not sure yet if the right part... will know when I install
Hi Thierry,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Bonne pièce à prix raisonnable,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Hi Robert,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Received order in good condition and as advertised. Competitive pricing and ease of purchase. I highly recommend PARTS AVATAR. I will definitely be purchasing more from them in the future!
Hi Warren,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
I have been using it for the last one year perfect
Hi Oussama,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Once I figured my way around your site, all went well. I received everything I had ordered and nothing appears to be damaged. All packaging is intact. Thank you
Hi Catherine,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Great service love parts Avatar the ability to space up payments really helps also
Hi Spencer,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
My part was correct and delivered very quickly, I will definitely be checking out the website again
Hi Jim,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
After having my first order cancelled with no explanation the brake rotors still showed in stock (first time when I asked why was cancelled they said not in stock) I check again a couple days ago and did the live chat as seems they dont have phones so I could call them. The person I did the live chat with said the item was in stock (showed in stock as well on line just like last time) I ordered again and next day order cancelled again as not in stock. Still showed available then and now seems they just list items they don't have and like to waste peoples time... prices seems comparable but no good if they don't actually have what people are looking for. The first time they told me "website glitch" I don't but it as still the same issue weeks later.
Hi Kevin,
We are very sorry for the experience you've had. As checked our team mailed you about the cancellation of the order due to parts being out of stock. We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
I have ordered many times over the years. Your delivery is very slow for today's standards. Heaven forbid you need the parts. Gone from next day to well over a week.
Hi Bruce,
Thank you for taking out time to rate us. We certainly will work on our shipping time to improve our services. Your feedback is truly appreciated.
Starter installed and work well. Sent back the old one and waiting for the refund..
Hi Francois,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
My order sat in Mississauga warehouse for a week. That's two hours from my home. Then I called about status of my order, and it magically arrived the next day. I paid more money to support a Canadian company. Next time I will just order from Rock Auto.
Hi Joe,
We are very sorry for the inconvenience caused to you. As checked your order was placed for ground shipping. It takes 5-8 business days for the parts to be delivered in ground shipping. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Bought brake parts that were needed for dads car. It's as simple as that
Hi Brittany,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stanley,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.