Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Part ordered does not fit. After asking for vin number this is the reply I get.
Hayden
As I checked part is compatible to your vehicle as per our website and manufacturer catalogue, so in this case we need to verify
Now I have a 200 part that does not fit. They will not supply shipping for the wrong part and will cost me more money to ship back plus restocking fee then the cost of the part.
Will not order again
Guys be aware before ordering parts, I ordered rotors as per attached website snap and received both are different here in pictures you can see, After email and chat conversation they agreed that one part is wrong and one is correct but even it does not match with website display which item I ordered. As per help desk its correct part how does? It has different SKU.
Hi Suresh,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Fast service and delivery! I would order from this website in the future.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Fast convenient always have what I need at the right price
Hi Mathew,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
I recently ordered outside door handles for my Tacoma. Your chat line was very helpful. The parts arrived on schedule, and I have installed them. The passenger handle works great but I find the driver's side binds a bit.
Thanks for the service. See you next order.
Hi Henry,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
U Joint arrived in a timely fashion and hope the steady bearing isn't too far behind
Hi Tom,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Adapter needed for body band. Needed to add heat shield from OEM. 1998 Corolla.
Hi Ron,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Was very easy to select my parts. Excellent variety of parts to choose from at great prices.
Hi Brad,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Jai un très bon service avec le chat et j'au pu trouver ce que je cherchais
Hi Ghislain,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
The image on their website albeit generic was also misleading. I should have contacted customer service, instead of trusting that this website was like so many others, selling as per the pictures that they posted.
My mistake is what I get, so if I want to send back my items I am on the hook for 15% restocking fee and the shipping. This is poor
Hi Curtis,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
READ EVERYTHING, I have been bitten in the $#*! twice by not reading the fine print.
Great prices but if you do not check the fine print the parts are not 100 percent identified. My mistake, spark plugs, first one to pop up showed a box of 4 so l assumed that all plugs were sold as quantity 1 equals a box of 4 plugs, no, no, no plugs are each and at over 18 dollars not worth the price, as Napa sells same item as set of 4.
While on the Chat feature to try and remove the item less than 5 minutes after placing the order, no cant remove and item, only option is to cancel the whole order and start process again, stupid to ship and item that is only going to be shipped back. This company needs to have a telephone system of assistance. I hardly ever use them, and this is why. Remember READ THE FINE PRINT
Hi Peter,
We’re sorry your experience didn’t match your expectations. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Right part, fast shipping and delivery. I"ll be back.
Hi John,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Received Air/Fuel ratio probe ahead of expected time and product works well. Price was reasonable. Thank you.
Hi Clarnce,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
The ordering experience was easy to navigate. The delivery monitoring by the courier was first class and the order arrived days earlier than I was expecting.
Hi Richard,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
I ordered a set of rear brake-pads on Monday, and the pads were to be delivered 5 days later. The pads were delivered the next day before noon. Hell, yeah!
Hi Peter,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Parts were a real good desk, were shipped fast. Very happy
Hi Ryan,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
The front parts installed bbeautifully.
The back parts don't fit properly and forcing could cause damage. They might fit with some modification but that won't be done.
Hi Harry,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Haven't tried install yet but the delivery timing was excellent. Will order again from PA...
Hi Ryan,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Fast delivery, good quality, would buy again from Avatar.
Hi George,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Great service, fast delivery ans great prices, exact i have ordered
Hi Gabriel,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael,
We are very sorry for the experience you've had with us.Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.