Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Same as description, received the item fast thanks for the support
The prices are good, easy to find the parts, Great Service
Hi Jacqueline,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Ordered a motor for my windshield wipers, I was impressed at how fast I received it, and installation went smoothly.
Hi Felicia,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Merci pièce posé bon produit bon service et rapide
Hi Jacques,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
The first upper control arm was defective, cut in rubber boot. I could not do a straight exchange, I had to get refund f the first one that came with other items so there was no delivery charge. The second one was under $99 so they wanted to charge for delivery. The on line help could not help with this
( charge). It took a few email to get this straightened out. Once that was done everything else went well. Good prices fast deliver. Will use again. But please stream line return for defective parts.
Hi Mark,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. Please rest assured that your feedback is duly noted. We hope to serve you in the future too!
Greatest and the right thing for sure I am go to get you on my prime site to order nest
Hi Donald,
Glad to hear that you had a good experience with us. We are looking forward to doing business with you.
They answer rapidly my request. I had an problem with a rebate, they forget to had it… I send a texto and you have immediately corrected the issue! And no issue with the delivery, everything ok and fast shipping!
Hi Michel,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Will use more, good rep and delivery was just on time
Hi Terry,
We are really happy to hear about your shopping experience with us. Hoping to do business with you again in the future!
Ordered a radiator for my 03 Dodge 3500. Price was $300.00 cheaper than that quoted by a local shop. Radiator arrived within three days and was exactly right.
Hi Allan,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I enjoy the quality and the lead-time of the product delivered, brand was good too!
Hi Sylvain,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Low price fast shipping but the parts dont always fit
Hi Simon,
We are very sorry for the experience you've had with us.Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Awesome site to get stuff i mess up on a part,communicated with them fix problem on the spot great service
Hi Dave,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Claims of 1-3 days shipping... took a week to get back to me saying they sold me some parts they don't stock and I have to wait while they order them in. 2 weeks later the rest of my order is still has not arrived. Found out they put my whole order on hold so they can save on shipping while waiting a month to bring in everything. I canceled everything on my order they did not have in stock so it could ship asap and still...my order is not processed 3 weeks later. Contacted them on chat multiple times and my order is "expedited" but they can't give me a tracking number because its not shipped. This place is a joke.
Hi Randy,
We are sorry for the inconvenience. The parts that were available found out to be defective which is why we could not ship them. However, the rest of ordered parts have been shipped and will be delivered to you at the earliest. We will also take care that you do not face any such inconvenience again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Fast service and shipping and great prices as always. Thank you!
Hi Michel,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Found unit on Avatar site no problem. Ordered. Came in quickly. Overall satisfied with everything.
Hi Ed,
We are glad to know your experience in doing business with us. Thank you for your feedback!
It was received in about a week...exactly what I ordered! Thanks
Hi Christina,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Bon prix de pièces, livraison rapide, rien de mieux a demander. Merci
Hi George,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
I have used Parts Avtar 2 times as I felt should support Canadian. The first order was a chrome grill. It showed up as promised and when I opened the box the chrome was bubbled and peeling. So I tried the contact thing on the computer. Went nowhere. Got my Visa statement and charged twice. Tried the contact thing and went nowhere. Called Visa and Visa them selves credited my card and went after the parts people. So at this point I have a $#*!ty grill and some billing issues. A year or so goes by and I order there again. Parts Avatar sends the product and billing was fine. Problem is Purolator was to deliver 3 boxes and only 2 were left at the door. Contacted Parts Avatar and told deal with Purolator on your own. Ok so go through the hoops with Purolator to be told Sorry we cant help you. So I asked for a photo that was taken from the delivery driver to see if there were 2 boxes or 3 boxes in the photo. Told they are not allowed to show me the photo. So lost again. Maybe my luck or bad politics but I can't see ordering there again as the risk is all mine. The photo would have settled the issue for sure. Have to say that Purolator did pick up 3 boxes from Parts Avtar so they did what they said they would. But the third box was not there and the value of the third box was $40.00 so no serious loss. I was never told if the shipments are insured but I did ask and told nothing. So unfortunate events happen but for 2 orders the carnage left behind is quite large.
Hi Steve,
We are very sorry for the experience you've had with us.Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
We had excellent service and very fast delivery which helped us greatly as the tailgate would not shut. Now it does.
Hi Muriel,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
When you know it takes a couple of days to receive your stuff it's easier to plan.
Hi Daniel,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sebastien,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.