Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great product,fast shipping, easy installation, price was ok
Ordered from the web site and everything went fine. Parts arrived on time and in good order.
Hi Marc,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Part as ordered, nice speedy delivery. Was informed when parcel was sent and confirmed that it was delivered..
Hi Debbie,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Shopping experience was excellent. Final opinion reserved until part is installed.
Hi Dennis,
Thank you so much for sharing your experience with us. We are looking forward to a detailed feedback once you install the part.
Original parts installed without problems everything works as it should.**
Hi Christopher,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
It is pleasant to find what I exactly needed, the price is reasonable.
Hi,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
Customer service is horrible! Robotic responses, couldnt tell me when it would deliver went fr 12-36 hours to 2-3 days. Woupd not allow me to cancel my order even though it was with their personal courier and could not provide tracking. All of this is after it was supposed to be delivered. They have no phone lines! Second time i tried them first time i got the wrong part, never again!
Hi Don,
Thank you for taking out time to review us. We sincerely apologize for the inconvenience you had to face with us. It was an uncommon instance. We will take care that you do not face this kind of issue with us again in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
All went very well...no problems.easy site to find what your looking for
Hi Brian,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Took what could've been a headache & made it as easy as it couldve been, the local parts store wouldn't have been able to get it any quicker plus I saved money!
Hi Bryce,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
I purchased brakes from here that were supposed to fit. I put in everything correct (even now it says they're the correct fit, they're not). I didn't have a chance to install the brakes right away so they've been sitting for a few months and we're now out of the return window. Customer service says there is nothing they can do and that the manufacturer won't help either because they were deliver 2.5 months ago. I won't be purchasing from here again as I'm now stuck with Front Rotors that don't fit and have to buy them elsewhere.
Hi Natasha,
We are very sorry for the experience you've had with us. Please reach out to us at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Good and fast delivery. Always take one week to receive my extra parts. Thank you for your service. Will use your service more.
Hi Oleksandr,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
I can't log into my account says my email is not active
Hi Ernie,
Thank you for taking out time to review us. Please reach out to us at customerservice@partsavatar.ca or on Live Chat if your issue is still unresolved. We will be happy to resolve your issue. Thanks for sharing your feedback.
Pour cette commande je suis décu car je n ai pas recu la bonne pieces mais le pire l emballage de la soit disante pieces toute défaite et sale et dessus le numéro de pieces était ok mais a l intérieur c était carrément une autre pieces
Hi Rick,
We are really sorry for the inconvenience caused. As I have checked, your case has already been escalated and our team is working on it on priority. Please help us with the required information, the details of which are shared with you over mail so we can get this issue resolved for you at the earliest. Please rest assured that we will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
I am very happy to be a customer and definetly I will start moving my shopping to Avatar from other company, the only thing maybe needs to be looked at is the shipping cost other than that everything is good
Hi Neil,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Please rest assured that your feedback is duly noted. Looking forward to seeing you again in the future.
It is a good quality and the delivery was good and on the time
Hi,
Glad to hear that you are elated with the products and services. Thank you so much for the feedback. Hope to see you again in the future too!
Ordering was easy and delivery prompt. Parts Avatar prices were very good.
Hi,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Ordered rotors for 2017 Chev 1500 4x4 5.3 were correct. Ordered brake pads for same vehicle and they were incorrect.
Hi John,
We sincerely apologize for the inconvenience you had. We would like to inform you that our website has vehicle specific parts. As I have checked, the pads that you had ordered are not compatible with your vehicle as per the website's description.
However, please do not worry, you can return the part to us as per return policy. Please follow this link to return your part. https://partsavatar.ca/return-automotive-parts.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Needed to change lower table, dealer was prohibitive in price, brick and mortar parts shot wanted almost the same. I ordered a superior part at a lower price. Thanks
Hi,
Happy to hear that you like our products and services. We are looking forward to doing business with you again.
I needed to buy some struts for my SUV, Parts Avatar had everything I needed, comparative pricing and they shipped a lot quicker than I expected!
Hi Julia,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dominic,
Thank you for taking out time to rate us. Your feedback is truly appreciated.