Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Out of all the parts I've ordered from Parts Avatar I've only had one issue. I ordered front pads for my Legacy and although I was able to use them it was very difficult to install them. They were extremally tight and squeaked a lot. Even my mechanic commented on how tight they were.
Other than that, everything has been great. I would like the ability to comment on individual parts to help other costumers make the right decision. I think that would be a huge help.
Overall I would recommend parts avatar over other online parts suppliers.
Expedited delivery. Ordered online and received at my door three days later.
Hi,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
I received my order very quickly and all the parts were as advertised. Will order from again.
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
4th time dealing with Parts Avatar and always been very pleased with the service and quality of the parts
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
When I ordered the Rear Parking Brake Shoe, website showed it was still in stock.
But only after a week, Support team informed out of stock and waiting time 1-4weeks, I understand issue may happen and agree to wait for it
But after 5weeks, they still not sure when restock. So, I thought they would use an alternative part to compensate the issue. But very disappointed, after all the waiting time and hassles, they still charged me the part without mentioning it and proceeded it as a regular order.
Hi,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has already been escalated and our team has reached out to you over mail with an update regarding your case. Please rest assured that your feedback is duly noted. We will take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordered a cv boot kit for my car.received a box with a tube of grease and 2 clamps no cv boot.
Been in contact with customer service...its always being looked into.the last time I contacted them they blamed a software glitch in the warehouse
Hi,
We are sorry that your experience did not meet your expectations. As I have checked, your case has already been escalated and our team is looking into it on priority. Please be assured that we will get back to you with an update related to your case as soon as possible. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I ordered a complete front strut assembly for a Jetta but I was given a different part entirely. I didn't order a control arm. Need to return.
Hi Scott,
We sincerely apologize for the inconvenience that you had to face. It was an uncommon instance. As I have checked, your case has been escalated and our team has reached out to you over mail to help you. Please share the required details with them at customerservice@partsavatar.ca and we will quickly resolve your issue. We will also make sure that you never face issues like this again with us in the future.
Don't buy a single thing from these poor business people. Warranty means absolutely nothing. They don't have a phone number. Agents are useless. I've spent thousands here and the don't know what the word customer service means. Go to a local store and pay a little more and get proper caring warranty and help. Parts Avatar is nothing like Rock Auto. Run fast. I mean fast. They also lie about the warranty. Limited lifetime means one year and you pay pay pay. Take my advice from someone in the parts business. They don't know how to treat people. Awful experiences on anything after sale. The savings aren't savings!
Hi,
We are really sorry that your experience did not meet your expectations. As I have checked, your case has been escalated and our team has reached out to you over mail to help you out. Please share the required details with them at customerservice@partsavatar.ca and we will quickly resolve your issue. We will also make sure that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
These guys are clowns! Especially Jacob. Part wont work and because they have a policy they cant come up with a solution to fix the issue. Don't bother dealing with Parts Avatar. After purchase support is junk!
Dorman 912-750 part arrived damaged on the one end have trying to get an exchange part with no luck so
Hi Joe,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has already been escalated and our team has reached out to you over mail to help you. Please share the required details with them and we will quickly resolve your issue. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
First, I ordered an exhaust manifold. The price was great. Then it arrived at my home. Exhaust donut gasket was all crushed. They did not wan't to replace it, only thing they did was give me 5% cash of what it was worth, which didn't do nothing cause this gasket can't sell anywhere by unit.
Second time, it was shapping that spark plugs were qualifying for free shipping, hell it was charging 16$ for shipping in my cart. Talked to the service bot, and it said shipping was free, then that I jad to pay.
This website is a joke, don't buy from them
Hi,
We are sorry that your experience did not meet your expectations. As I have checked, your case has been escalated and our team has reached out to you over mail to help you out. Please reach out to us at customerservice@partsavatar.ca and we will quickly resolve your issue. We will also make sure that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
Delivery was quick but unable to obtain updated information on the status regarding delivery.
Hi,
Thank a lot for sharing your feedback. Please rest assured that your feedback is duly noted. Looking forward to serving you again in the future.
Ordered parts and had them delivered within 2 days
Hi Pete,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Great for the first time user. I'll did be shopping more parts
I wanted two parts for my car, I chatted with them through online chat and after confirmation I bought them, but when I received it, it didn't fit my car and I wanted to return it, they didn't accept it, I don't recommend them.
Hi
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has already been escalated and we have already processed a refund for the returned parts. Unfortunately, we will not be able to do much in your case. Hope you understand our limitations. Please rest assured that your feedback is duly noted. We will take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordered part and was told it would be delivered between Oct 18 to 26, received it on Oct 17. Good job
Hi Thomas,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Bought new rotors and they were damaged they refused to give me a refund and said I had to return them 4 hours drive or ship them back. Told them multiple times I couldn't and my car was on the jack wheels and rotors off…. Missing work this week because they couldn't refund me the money. Will have to wait until payday to buy ANOTHER pair from my local retailer…. Absolutely horrible customer service they're more worried about getting their broken parts back than actually helping people out. Stay away.
Hi,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has already been escalated and our team is looking into it on priority. Please be assured that we will get back to you with an update regarding your case as soon as possible. Your feedback has been shared with the concerned team. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Parts Avatar is my new "go to" supplier for both domestic and foreign parts. The website is intuitive and easy to navigate with an extensive selection of parts at competitive prices. On occasion I've taken advantage of their free shipping and have received the items within a few days.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Didn't give 5 stars simply because the recommended filter part per the web site does not fit my car. Otherwise, the ordering process along with the speedy delivery was excellent.
Hi,
Thank you for taking out time to share your feedback. As checked, our team has reached out to you over mail to help you with the issue. Please return the part back to our warehouse using the details shared over mail and we will provide a refund. Please rest assured that your feedback is duly noted. Thank you for sharing it with us.
Right in front pf my door, fast shipping and its not the first time i order here, good good help to find à piece of equipement with the chat.
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Ordered a front and rear brake kit (pads + rotors). When I go to install the front brake pads I realize that they sent me the wrong product. I email them to try to find a solution and after 2 weeks they tell me there is nothing they can do for me. It is obvious they didn't even read the emails that I sent because they kept asking for info that was clearly stated in my prior emails. I wish I had never ordered from PartsAvatar.
Hi,
We sincerely apologize for the inconvenience caused. As I have checked, your case has already been escalated and our team is looking into it on priority. Please give us some time to get back to you with an update. Please rest assured that your feedback is duly noted. We will take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Excellent and easy, everything came as it was planned and the part in question worked flawlessly
Hi Serge,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erik,
Thank you for taking out time to share your feedback. Your feedback is duly noted. Looking forward to serving you again with much better services in the future.