Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Delivery of part very prompt and as described. Fit up very good. Returned my old core for refund and over 2 weeks later have not heard anything back from them. Parts tracking indicates that they received it well over a week ago. Wait and see I guess.
I am not sure if I ordered wrong or what but it's not firing to my Toyota Tacoma
May be I need to buy some more bracket or part to fit.
But overall all good
Hi Abhi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Merci beaucoup très content avoir à se prix. Je vais refaire des achats avec vous.
Hi Luc,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Exactly what I have ordered and it arrived earlier than expected. I have a vintage truck and the info helped me choose the right parts
Hi Elizabeth,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Usually am buying to a other place I decide to try and am very satisfied
Hi Yves,
We are glad to know your experience in doing business with us. Thank you for your feedback!
All went well. The price was reasonable. At the same time I ordered similar products three days later after I had put my orders in and received my parts from the US quicker even through customs with Rock Auto.
Nice to know I have two options that are reliable now. Will continue to order from both vendors
Hi George,
Thank you for taking out time to rate us. Your feedback is truly appreciated. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Great friendly service. Fast delivery. Easy to order. Thanks
Hi Mike,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
First time placing an order with Parts Avatar, but experience was nice and easy. Got what I needed and turned out perfectly.
Hi David,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
J'achète souvent et toujours les pièces exact pour mes véhicules des client... prix-service-livraison je leur donne un AAA+
Hi Andre,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Very good service. Fast delivery and very good quality product.
Hi Guilherme,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Quick delivery, easy trans action. Just what I ordered
Hi Domenico,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Order arrived on time with parts that looked carefully placed as to not be damaged. However I noticed a few scratches on tail pipe tip.
Hi Arif,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
I ordered both front axles for my 2006 VW Jetta Diesel and used there online computer parts finder which sent axles for a Gas Jetta. They would not take ANY responsibility for their mistake and I'am now out $46.00 return shipping and a LOT OF INCONVENIENCE! " So beware of their computer accuracy. Make sure you are ordering the right parts!
Hi Chris,
We are very sorry for the inconvenience you had to face. As we checked the case details, we provided you with the Pre-Paid Return Shipping Label but you did not use that and shipped the part on your own. Unfortunately, our system does not allow us to reimburse the shipping cost but we provide our customers with the Pre-Paid Return Shipping Label. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Your service was very fast in shipping and I got exactly what I ordered
Hi Gloria,
We are glad to know your experience in doing business with us. Thank you for your feedback!
This was my first time ordering parts. It went well and the parts were at my door in less then 2 weeks. I will be ordering from you again.
Hi Steve,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Great parts perfect fit reasonably priced parts and fast shipping will purchase again
Hi Randy,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Would NOT RECOMMEND this option to anybody. Be aware Customer's service does not have any knowledge and if you need to talk to anybody to solve the problem it is just impossible. Return policy is the worst I ever had. If they take your money you ll never get the full refund back. They withhold 15% and it does not matter if it is their fault. With all the rules today their excuse is covid. No money back. Go to part source, go to amazon. This store sucks.
Very quick and efficient fulfillment of order and shipping!
Hi Lynn,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Excellent pricing and fast delivery. Site is very user friendly
Hi Russ,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Order exhaust, delivered to my house without any packing... just bare exhaust... WOW!
Not even tried to protect my order.
Fun part is now begin.
I actually dropped off this part to their warehouse, because it has dent, ding, and etc. resulted of no packing, they charge 15% restocking fee. Their AD saying 100% full refund... bullsxxt!
Sent email, no response. Just go local auot part store if you want no hassle!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bruce,
Thanks a ton for sharing your experience with us. We hope to serve you in the future too. The refund for the core is also processed from our end and it might take 2-3 business days to reflect on your account. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.