Parcelhero.co.ukReviews 109

I returned a kitchen sink through them, arrived back at supplier completely smashed. It was in original protective packaging used to courier it to me. Yet ParcelHero said it was not adequate packaging - despite not even inspecting it- and despite my having paid extra for damage/loss insurance they would not honour it. They would not call me nor give me a number to call them to discuss, just lengthy delays between emails to try and put me off. AVOID USING THIS DODGY COMPANY

Weighed/measured parcel correctly. After delivery I was billed an additional £97. No proof sent by Parcelhero at any point as to why my correctly weighed parcel mysteriously changes into a parcel 7 times heavier and 4 times bigger. Repeated request for proof of their findings are ignored. It's an exceptionally common practice with this company to stick on massive charges after delivery. They know you wont have proof (photographic) of your parcel, so they continue to carry out this dishonest and shameful practice. They claimed the parcel below was 137cm... the picture clearly shows it at 30cm. It can hopefully only be a matter of time before this company is named and shamed on somewhere like Rip off Britain or similar. The CEO of this company should hang his head in shame.

Got a quote from Parcelhero for a 50kg package, entered in all the criteria, sizes, weights etc. Quote came back £29.50. "happy days".
Informed my buyer and all was good. Then I tried to to book the collection. I got all the way through until it stated find the address. Then nothing. Went to live help. Not live and rubbish. All I kept seeing was describe package. I'd described it until blue in the face. Then it talked about transporting documents. Gave up in the end on this worthless misleading site.

Sent a parcel to spain which of course they took the money for and then sent the parcel back to me saying spain are not taking deliveries and tried to charge me again for the delivery back- why take peoples money if you cannot offer the service in the first place!

If you want to pay for a fraudulent company to explain to you why they actually won't deliver your parcels and threaten you to throw your parcels away if you won't travel internationally to pick them back up, you have come to the right place. Don't miss out!

DISGRACEFUL. SCAMMERS. AVOID AT ALL COSTS. My parcel which was a solid piece of hardwood table got there all damaged. I tried to claim for damages and they would not let me EVEN THOUGH I PAID FOR ENHANCED COVER. They kept saying the packaging was "insufficient". Well I packaged it fine but it was all ripped apart when it got there! I lost hundreds of pounds. Furthermore, they sent me another email saying after an "audit" they found the dimensions I gave them was wrong and they are demanding for more money. THIS IS AN ABSOLUTE JOKE.

I recently used this service and it seems like others, I recieved an email saying I owe more money due to weight issues.
1/ I paid with PayPal and they cannot go into a papal account and take any extra payments. I contacted PayPal and reported the problem before they could take the money and unless it's a subscription, PayPal will not pay any additional payments.

2/ I too managed to get photos of the consignment label which is put on by the courier that they used ( UPS) and on it was the same weight that I had declared.

It is wrong that a person has to take these measures and I will not use them again, I can only advise people to pay via PayPal, it is more secure than a credit card.
It seems I have to give them one star in the ratings in order to publish my review but in all honesty, I would not even rate them after pulling a stunt like this.

Professional fraudsters, stay well away and pay the extra money for a proper courier to deliver your item! We shipped a bike to France BEFORE Brexit and 3 months later has it arrived? No!
They've come up with excuse after excuse and now my expensive road bike is missing and they can't tell me the location of its whereabouts.
My bike has been to France a good 2 or 3 times now and returned back to the UK because of customs tax - even though the bike is 3 years old!
They're REFUSING to give a full refund and told us the label wasn't on the package correctly, however after 3 months of it going all over the place and being dumped anywhere it's no surprise the label isn't readable. Yet they won't take the blame for it.
Poor customer service and now I'm out of pocket, no wonder they had to take their Facebook page down! Don't fall into their trap because there's no getting out of it. Utterly disgusting company who are (and I'll say again) professional fraudsters.

Booked and paid for a collection. After waiting for them to turn up no one came, same next 2 days but nothing.
Told they came and I was not in when I know this not to be true. Wanted to take £9 off the £14 outlay to cancel or rebook by paying again and then apply for a refund.
Was not happy to pay out more money for a failed service. Well after messaged back and forward about 20 times I finally got the refund.
Terrible customer service. Had to battle to get my money back.
Will never use them again and recommend you go direct to parcel force, hermes etc.
Cheaper too i found out when I had to book another company.
Your have been warned!

I used Parcelhero (DPD + DHL were the couriers handling my item) to ship an acoustic guitar from UK to Italy. The box was labelled and taped as 'FRAGILE'. The guitar neck got broken and the item is chipped in several parts. It is now severely damaged and irreparable. As I did not flag this within 14 days from item arrival, they rejected my claim and only offered a £15 credit which I will NEVER use. DO NOT USE THIS SERVICE.

Utterly disgusting service. Via UPS. Long story short, rare, (irreplaceable) collectable framed print dating from 1960s sent, took weeks to send, and only due to my constant chasing did I eventually find out that the item has been smashed. Not just cracked, but completely smashed. I had carefully packaged this and clearly marked it as fragile but the item was obviously thrown around, and treated with utter contempt for the contents, which were irreplaceable.
I was shocked to find the state of the parcel by the time it eventually arrived, UPS having called me to ask if I still wanted it to be delivered! (REALLY? - of COURSE I still wanted it to be delivered!)
Anyway, pictures speak volumes.
They offered me a measly £15 credit "for my next delivery" (AS IF I'd actually use them ever again...) and the debate continues, with me complaining and them sending me automated/scripted emails and getting nowhere... I paid around £30 for this service, and I demand satisfaction! It's not over. In the meantime, if you are looking for a delivery company, steer very clear of UPS and Parcel Hero.
Watch this space...

WORST experience in 35 years. Boxes were seriously mishandled-or thrown. Boxes were brand new when sent & packed with extra cardboard/bubble wrap. The rep for ParcelHero George Martin has many negative reviews and this seems to be a pattern of trying to blame-shift. I sent 20 pages of emails-yes 20. And the pictures tell the story. Instead of being professional like Amazon, he constantly looks for reasons to shift blame. I have never dealt with such a sneaky person and he should be fired. Many of the positive reviews are obviously from friends as it is obvious. Negative reviews with pictures tell the real story.

You are probably reading this because you have already been sent a bill for additional fees with Parcelhero.
I carefully measured and weighed my parcel and actually added on weight, length, etc just to ensure there could be no error. A couple of weeks after delivery I was asked for extra money as my parcel apparently was over the weight limit. Not true. They said my 30cm parcel measured 137cm. And the weight of 3kg was somehow coming in at 28kg!
I asked for proof of this numerous times and was ignored. Instead, they told me that I was the one who had to provide proof that my parcel was within the dimensions. Luckily the recipient had the parcel parcel intact and I sent video/photo evidence. Without this, I would have had to pay their additional £100 bill on a parcel costing £40.
This is an atrocious way to do business. Before sending the customer a massive bill, Parcelhero should provide absolute proof that the customers parcel is over the limits. How can they put the onus on the customer to get proof when a parcel has been paid for in good faith, and the recipient has opened it and discarded the packaging?
Surely this is complete malpractice. Even though I won my case, I am looking into every way of reporting this to any/all regulatory bodies who may be able to crack down on this totally unfair way of operating.

BEWARE OF FRAUD! Fraudulent company! I made an order with ParcelHero for two large parcels to be delivered to the UK through TNT. My parcels were collected (although that was a mess as well, because nobody could get in touch with me or ParcelHero, because ParcelHero provided TNT with a wrong number and ParcelHero themselves don't even have a phone number to ring!). Five days after my parcels were collected (and should have been already in the UK), it turned out that they were still in Moscow. It turned out that TNT in Russia to not deal with privet customers and they said that ParcelHero should have informed me of this (this did not!). I wrote and wrote and wrote to ParcelHero numerous times to contact TNT and sort this. They did not, the only messages I would get back is that we are dealing with it'. At the same time TNT in Moscow were saying that they have not had ANY communications from ParcelHero. In the end, I had to sort (i. E. organise the return of my parcels) everything myself at my own cost. 10 days later ParcelHero failed to communicate with everyone. So I asked ParcelHero to pay my money back. They did at first with a cancellation fee (!) and then withdrew all the money anyway! I just want to warn everyone out there not to trust this company with your goods. Go directly to the carrier services, always check everything yourselves. This company cost me a lot of money, time and efforts. Absolutely disgusted!