Parcelhero.co.ukReviews 109

DO NOT USE THIS COMPANY! I have had nothing but issues with them from start to finish, I over paid insurance that did nothing for me when they DESTROYED my parcels and would not do anything for me with this. I had parcels returned to me without their original labels on them with no explanation why they were returned and WEEKS to get a refund for this with NUMEROUS emails back and forth with their customer service. I used boxes that complied with their rules and weights, double bubble wrapped each individual item, and purchased insurance and they would not do anything about this. I was UNDER the overall weight I paid for and they are trying to charge me for being overweight. It has been a nightmare with them on so many levels - DO NOT

Worst company ever. Parcels dont get delivered and are lost. They give you a mound of paperwork to find them, with customer service giving you pre written replys and sending you round in circles, probably in the hope that the effort i put in isnt worth the time and hassle [little do they know] and i will give up. THEN theres the trying to get me to pay over size/weight parcel surcharges. When asked for proof of this i was sent literally near enough a blank piece of paper, proving nothing.so i contacted there sub contractor for proof, they said no such parcel had EVER passed through there hands. Then when i told parcelhero this, they decided to forgo the surcharges out of and i state 'goodwill'! Lol
There more but we will save that for another time...
Im going to roll these jokers up in so much litigation they will be tied up for years to come :)

I sent some items through "ParcelHero" who sourced UPS for the delivery.

I very carefully calculated weights and dimensions of all the packages as best as a layman (and carpenter) could I believe.
Delivery was just over £57.

AFTER the packages were delivered I get an email from them telling me that they were going to charge me an ADDITIONAL +£84
As they claimed that UPS had weighed and measured and calculated a different price. I was utterly shocked at the huge difference they wanted to charge me. They provided no evidence to back up their claim.

I emailed them:
- Disputing the additional charge
- Telling them that any prior agreements were void and they were forbidden from taking any more money out of my account as this was now a dispute.
- I emailed the item descriptions of what I had sent along with weights and dimensions

They, emailed be back, and in the same email, in one stroke:
- notified me that they were taking the additional money out of my account (despite my written instruction to them that they were not allowed to do so)
- told me that I had not provided enough evidence to support my dispute. Their evidential threshold for a dispute is entirely unrealistic for the average person. They wanted me to have taken photographs of each package I had sent, with the delivery barcodes on them, with pictures of a tape measure on them showing the length, width and depth dimensions! EACH PACKAGE PHOTOGRAPHED WITH MEASUREMENTS MULTIPLE TIMES IN ADVANCE. Right...

My experience with them is one of dealing with thieves.
I felt violated.
I would not recommend anybody to use ParcelHero.