Parcelhero.co.uk

Read the reciews before having anything to do with these scammers. Several months later lost delivery and today tried to take additional money from my account. Have to take them to court. Read all the negative reviews because they are the legit ones.

I used Parcel Hero to send a package by next day delivery to my son at university in Birmingham, UK. One month later, he is still waiting for it and we are receiving cut and paste emails about understanding our frustration. After over a week of failed deliveries by the carrier, UPS, (don't use them either) and after paying Parcel Hero a further fee for extra handling costs, I asked for the parcel to be returned to me. UPS said there would be no charge. Somehow, and they have not explained how, Parcel Hero accessed my husbands AMEX details from a previous payment and charged us a return fee. However, the parcel has not been returned. The parcel made its way back as far as our local depot where it sat for two weeks before being mysteriously sent back to a depot near Birmingham.

We have used this company twice and each time the parcel was not picked up or delivered on time. Their customer support may have well been non existent for the help they provided. Also I could not locate a telephone number to actually speak to someone over the issues we were having.
We will never use this company again and would warn others not to do so too.

PAID £350 FOR A DELIVERY THAT NEVER ARRIVED

Utterly Furious – ParcelHero Is a Complete Disaster!

I am beyond angry with ParcelHero. I paid £350 for a delivery that never even arrived, and they still took my money! To make matters worse, I contacted their customer service immediately, thinking they'd fix the issue. But no – they've kept me waiting for over a MONTH with absolutely no resolution!

Every single time I reached out, I got the same useless excuses and empty promises. How is this acceptable? Do they even care about their customers or the items they're supposed to deliver? It's like they've just taken my money and vanished.

This has been one of the most frustrating and infuriating experiences of my life. ParcelHero is unreliable, incompetent, and an absolute waste of time and money. I regret ever trusting them. If you value your sanity, AVOID THEM AT ALL COSTS!

This was my first time (and certainly the last!) using this company for sending a small parcel from UK to EU country.
Not only it was 5 days late (as per stated delivery time), but they also use third party customs companies to try to lure money out of you. The recipient was contacted by the third party customs agent (rather than customs itself) and asked to pay additional €20 for customs declaration(which I already provided detailed and clearly)! When contacted about parcel being severely late, their response was "apologies, we will try to do better…"
One week after the parcel was finally delivered I received an invoice (and automatic charge of my debit card!) for additional payment for "incorrect weight and measurements of the parcel provided"! My jaw dropped. I contacted them AGAIN to find out that they charged me for it but don't have any valuable info about it.

Such a terrible experience. So many initial issues with booking confirmation, labels not generated, delays in response, confirmation of bookings not received and yet their third party courier UPS still turning up onsite, additional fees due to their errors.

THEN to be told I had to pay 530 euros in customs fees - ParcelHero refused to explain why, UPS refused to help, I had to contact customs directly to get any response! All over Christmas! I was then told the package had been entered by ParcelHero as a "commercial' shipment and I should have had no VAT/Tax fee.

I still got charged a 60 euro amendment fee to fix the issue with customs. ParcelHero refused any responsibility - accused me of filling out the form incorrectly, which is preposterous. I was simply looking for an apology and explanation how this had gone wrong. I got nothing.

Take your money elsewhere if you want peace of mind.

This company is the worst I ever used. They apply additional charges after the payment! I was charged 3 times for the same parcel. Customer service is awful too. Do not give your bank or card details to them as they can clear your account

I booked a collection which was not made and was then told it would cost £10.56 to rebook (even though they later admitted no one had tried to come and collect the parcel). They agreed to come out and collect a second time - no one arrived. I am now having to book an alternative carrier and have requested a refund of my payment although I have little hope of getting it. I will report them to my credit card company.

My recent experience with ParcelHero has left me frustrated and disappointed. Despite providing exact dimensions and weight for my shipment, I was slapped with an unexpected £159 surcharge on top of the initial £64 charge.

To challenge this, ParcelHero demanded photos of the package with a tape measure - an impractical and unreasonable request. When I asked the same thing, for evidence from the courier, showing the measurements they used, ParcelHero claimed they couldn't provide it.:|

This lack of transparency and the excessive surcharge have left me questioning the fairness of ParcelHero - even as a third party.!Beware of hidden fees and think twice before choosing ParcelHero.!

Worst company I've dealt with in a long time.

Both parcels so badly damaged it looked like they had been dropped from a height or run over by something.

Tried to claim compensation and this was denied surprise surprise.

Shocking, avoid with a large radius, paid extra for the cover, bubble wrapped well and secure boxed well too and sent abroad. Outcome was parcel severely damaged and item no longer of use. Ebay refunded purchaser, parcel hero claim they are not at fault and wont look into my case, went to citizens advice sent the required letters recorded delivery and still no response i now have the stress of small claims against them. Shocking

Sent a package and it was received damaged and some items were stolen.
I paid for insurance and they are refusing to compensate. They quick to take your money.
Customer services (Peter Edwards) is an absolute joke. Not professional at all. Avoid these guys at any cost.

Sent two young relatives a Christmas present via parcel hero (using DPD.) surely the 9th December is sufficient time for a courier parcel no it's 27th December and still no parcel.
But customer service from parcelhero is zero. Just aren't interested.

Paid £24 for a delivery which was done. Next day stole £72 directly from my account as a surcharge, provided no justification and dismissed my complaints. Absolute scum

If you need your parcel in a hurry then stay away from this company, truly terrible service and next day delivery is not existent. Customer service not any better and not willing to try and help chase or speed up delayed deliveries. Very disappointed and will never use again, very unreliable, will send you emails to say it's delivered when it is not. My advise stay way from parcel hero

For going on two months now, this company has failed to arrange a pickup and delivery for us. In spite of multiple contacts with the "customer service", and multiple promises to mitigate the situation, the shipment is still sitting at departure point. This is clearly a scam. Don't ever use them!

Parcel sent Nov now Feb parcel hero just taken £42 out my account without consent this is the second time never again, stating wrong size and weight! After 3 months.

I had a very bad experience with this company, my parcel got stuck at customs for 1 year and 3 months.
Parcelhero told me they were not responsible and refused to issue a refund on purchase.
Worst customer experience in my life

2 years back I sent a table to a customer for around £30. Firstly it got smashed. Secondly then came the good old "weight and size" issues. They wanted to charge me an extra £300+ saying I got the dimensions wrong etc. Luckily I payed through Paypal and cut them off from taking it. After lots of back and forth including them showing me a UPS invoice which was mostly blurred out, they disappeared. 2 YEARS LATER...they're BACK with emails demanding payment lol. No chance.

Finally managed to collect and deliver parcel after 7 failed attempts, then had the audacity to place a sur charge, 4 x cost of original postage, claiming overweight. I proved claim false with pictures and documented evidence from manufacturer of product, Parcel Hero then proceed to take charge from my card against my written will, then lied to credit card company claiming was part of original transaction.
In short avoid at all costs unless you enjoy dealing with incompetent, lying sociopaths