As a consumer psychologist, I feel obligated to share experiences where consumers have been mislead or assist other consumers in making informed choices about the organisations they engage with. In many ways, it's just about protecting people from 'rogue traders'. Parcel Hero is exactly that: a rogue trader.....I bought a pick up and delivery service from them to ship a wood burner from the UK to France. The service I bought was a pick up on Dec 2nd and a delivery on Dec 4th. We had booked an installer for Dec 6th. They were 8 days late in delivering the item and I was the one chasing it in France, no communication of the item's where abouts from Parcel Hero. No indication that it was going to fail to meet the delivery date. Here's what you are dealing with at Parcel Hero. They don't have any 'real' people that you can talk to. Just email 'heads' with various names, who respond to your emails very promptly, but don't have any difinitive/helpful answers for you. Interestingly, their advertised phone number doesn't work either, how convenient. When I asked if I could speak to someone at head office, they clearly said it wasn't possible. The number that I was given for TNT in France.....didn't work either.....They won't give you the number of their drivers to assist in pick up and delivery. There also wasn't any confirmation of pick up from the supplier. You cannot contact anyone....They also have a small problem with telling the truth on delivery dates and their supposed 'communication' with TNT in France. I have taken the matter further as we paid quite a lot of money to ensure the delivery would be on time to meet with the installer. Not only will I share and copy this review extensivley, I am currently in the process of taking a case out against them which involves the the Ombudsman, Trading Standards and Finanical Instituions that process any transactions to Parcel Hero's accounts. Don't be shy about taking a stand here. They try and fob people off with this 'gurantee' nonsense saying that you have to have taken this out to secure any refund. It's totally rubbish and I'm surprised that they are getting away with saying that to people as it's legally not correct in 'contract law'. As soon as someone receives money for an advertised product or service, they are automatically bound in a contract for the 'said' product or service. We will be seeking compensation as they've failed to meet their contractual agreement and therefore are legally obliged to reimburse/compensate. In addition, like many others have said, I have just received an email to say that the weight we paid for is over and we need to pay them a further £38. Read the reviews, this is a standard practice for them. Contact your bank and block them immediately as they will take it out of your card. Please just book directly with the carrier companies or someone else you know you can trust, BUT DON'T have any kind of relationship at all with PARCEL ZERO! Feel free to share this review if it will help others.