V. g.

This was my first time (and certainly the last!) using this company for sending a small parcel from UK to EU country.
Not only it was 5 days late (as per stated delivery time), but they also use third party customs companies to try to lure money out of you. The recipient was contacted by the third party customs agent (rather than customs itself) and asked to pay additional €20 for customs declaration(which I already provided detailed and clearly)! When contacted about parcel being severely late, their response was "apologies, we will try to do better…"
One week after the parcel was finally delivered I received an invoice (and automatic charge of my debit card!) for additional payment for "incorrect weight and measurements of the parcel provided"! My jaw dropped. I contacted them AGAIN to find out that they charged me for it but don't have any valuable info about it.