All this is misleading and Ranking Coach are not helpful, as their team never works on anything at all. They are clever at giving deceitful replies with no intention to do as advertised. Passed from agent to agent over months of wasted time this. Breaks Trading Standards. My advice is avoid them all together as will cause loss of money and time and a lot of distress along the way.My bank are pursuing them over a dispute so I may have my money back.