Olena B.

BEWARE OF FRAUD! Fraudulent company! I made an order with ParcelHero for two large parcels to be delivered to the UK through TNT. My parcels were collected (although that was a mess as well, because nobody could get in touch with me or ParcelHero, because ParcelHero provided TNT with a wrong number and ParcelHero themselves don't even have a phone number to ring!). Five days after my parcels were collected (and should have been already in the UK), it turned out that they were still in Moscow. It turned out that TNT in Russia to not deal with privet customers and they said that ParcelHero should have informed me of this (this did not!). I wrote and wrote and wrote to ParcelHero numerous times to contact TNT and sort this. They did not, the only messages I would get back is that we are dealing with it'. At the same time TNT in Moscow were saying that they have not had ANY communications from ParcelHero. In the end, I had to sort (i. E. organise the return of my parcels) everything myself at my own cost. 10 days later ParcelHero failed to communicate with everyone. So I asked ParcelHero to pay my money back. They did at first with a cancellation fee (!) and then withdrew all the money anyway! I just want to warn everyone out there not to trust this company with your goods. Go directly to the carrier services, always check everything yourselves. This company cost me a lot of money, time and efforts. Absolutely disgusted!