Kevin D.

Booked and paid for a collection. After waiting for them to turn up no one came, same next 2 days but nothing.
Told they came and I was not in when I know this not to be true. Wanted to take £9 off the £14 outlay to cancel or rebook by paying again and then apply for a refund.
Was not happy to pay out more money for a failed service. Well after messaged back and forward about 20 times I finally got the refund.
Terrible customer service. Had to battle to get my money back.
Will never use them again and recommend you go direct to parcel force, hermes etc.
Cheaper too i found out when I had to book another company.
Your have been warned!