Such a poor service. I phoned up to ask about couriering a bike box, they said a sturdy bike box would be fine. When the box arrived it was crushed but fortunately had saved the bike inside, which was worth significantly more then the box.
However, the box was still worth £220. That they managed to buckle it by placing some heavy object on it is beyond me. The reason we were not allowed to claim on it, the box had not been packed in sturdy cardboard. This raises several points:-
1. If Sturdy metal is not able to support a heavy item and crumples under it, then what good would cardboard be?
2. Advice from Parcelforce was next to useless, they do not say that if your bike box is damaged and without cardboard you will not be able to claim it. The advice differs from the phone line to the website. Thats rubbish
3. By advocating the use of cardboard and sellotape, ParcelForce promote unenvironmentally friendly practices, using up needless resources and costs, when in actual fact, all they needed to do, was take more care.
This is a terrible company with a terrible service. Avoid Avoid Avoid
Further to the review I posted on ParcelForce yesterday, this morning, Chris Lindquist of Parcel Force wrote to me. Besides the usual facetious and disingenuous BS, his main message was: "Items that have been delivered to a Post Office following a failed delivery attempt have been delivered according to the agreement between our customer and Parcelforce and would not therefore be collected from the Post Office and sent out for a further delivery attempt."
Interesting that whilst acknowledging that there was a training issue (that would be taken up) with the driver, the clear message was "stuff you - even though we made a mistake, we aren't going to do anything about it as it would inconvenience and cost us - and we would much rather the inconvenience and extra cost be on your shoulders instead. So, piss off!".
ParcelForce is even more CRAP than I suspected..
Customer Questions & Answers
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business