ParcelForce

I lost my important parcel. Nobody left any missing card. I have contacted them and everyone passing me to each other. The operator don't catch the tracking number and keep repeating. I have lost my parcel so who is responsible for it?

Terrible - in particular the Newport branch.
Someone tell me what is the point in being able to reschedule your delivery if no one pays attention and attempts delivery every day but the ones you chose. Tuesday last week. Had a notification a parcel was to be delivered that day and to rearrange if no one was in. Organised redelivery for the following Thursday. Parcelforce attempted delivery Wednesday. Took day off work Thursday to ensure recipt of item. No delivery! Called to see where it was told it was still at the depot and the next available date was Tuesday and so it was booked onto that day. Booked another day off and waited in all day for another no show! Called parcelforce again to see where the item was. Stated it was still at the depot and that It would be put out for redelivered Thursday. Come Wednesday guess what! Another missed delivery. Stayed in Thursday no show! When I called them today they said they are waiting for the Newport depot to see the message they sent on Tuesday and that they have no way of calling each other as that's the way the company works. I'm starting to think I'm being trolled. Still no parcel. This company has purposefully made it difficult to talk to a human and their customer service is terrible. Tried to make 2 complaints, don't believe they have actually been logged.

I stayed off work for a time sensitive collection and delivery, two hours after the deadline they claimed I had been unavailable for pick up. I have CCTV proof no such attempt was made. They need to get drivers to prove their attempts photographically as my front gate didn't open all day.

I wanted to send a guitar overseas, all paperwork done, they collected it, everything seemed normal, and then... and then nothing! I waited many days and it never arrived. I payed for this transport service and they basically just stole my guitar. Because when I go to their website there's nothing, no telephone number to contact them, no email address... The only thing there is is a obnoxious claim form that leads you nowhere.

Parcelforce lied about an attempted delivery. Disappointing to see a company resorting to tactics like this.

I was gardening within 6 feet of my front door all day today. My security cameras show me working. No Parcelforce van came down the drive today. No calling card was left as nobody actually attempted to deliver anything.

Quote "We attempted to deliver your parcel ZR******* on Wednesday 20th March at 16:53 but no one was available. Your parcel will wither have been taken to a local Post Office for the addressee to collect or returned to our depot. Your parcel stats will be updated here and our driver will have left a card explaining what to do next"

I called Parcelforce but their automated system doesn't have an option to complain or speak to anyone.

So what next, maybe another day off work to wait in?

I constantly get other people's parcels.So someone isn't doing their job right.
Haven't received large picture.They say GPS prove it's arrived.No one signed for this picture.
Also I've lost count of the times I received things with signed for sticker on.No one signed for it
Very very bad service.They are getting away with delivering things to wrong home and are costing their customers lots of wasted money.
Also in past have had parcel put over my garden gate.Also caught one time person trying to rench garden gate open,warping it.

Didn't leave a card,phone number is useless,no email.
Tracking number given on website works
But not when I enter it book a redelivery
Left with either either at local depot or PO but don't which
Local depot is 10 miles away and my eye site is bad so don't drive.
These people are absolutely the worse,not being able to contact them is ridiculous.

Parcelforce 48 hr delivery / 15 day (360 hr).
You choose, and if you even get your delivery, unbroken, consider it a blessing.

Tracking website tells in very concise detail where your parcel might be, and how it has seen 'attempted delivery'.
The downside is, it hasn't even been presented at the delivery address, and then goes back to 'the depot'.

You will probably have to arrange 'redelivery', or as most normal people would call it 'delivery'.

Expect to visit tracking website multiple times, only to be advised that you hadn't been in when they didn't come to your door.

My daughter received a pair of pyjamas for Xmas from her grandma. Today we received a bill for £66.40 for them.

The pj's were subject to a duty charge which I accept but a £35.42 import Vat and then £12 clearance fee, absolutely delusional. To top it off for a mere 12 pounds more the numbty brigade will deliver the parcel without delay.

Unfortunately I cannot give 0 stars, otherwise I would. They employ liars for drivers and incompetents for advisors. The driver claimed he "attempted" to deliver three times, yet there was no card left none of the times. One of the times, my husband stayed on the main road and not a parcelforce car drove by, yet the driver claimed he attempted delivery. The "communication" between departments is shocking as, after I arranged for redelivery, my parcel was not at the post office.
I managed to speak to someone who promised I would find my parcel at post office the next day, yet I received an email that they would attempt delivery at my house again. They are completely useless and don't get how companies still use them after so many bad reviews. To top it all, apparently the manager of the drivers would conduct an investigation on driver Teddy, who lied about attempting deliveries, but conveniently I would not be privy to the result. Do not use them, otherwise this behaviour would be encouraged. Wasted out time for over a week to get hold of our parcel.

Absolutely terrible. Didn't come when first booked, so I had to rebook. Delivery was promised no later than today. No delivery. Tracking stopped two days after the parcel was collected from me (two weeks ago) and hasn't been updated since. Every time I've tried to contact via their Twitter messaging, I just get a variety of people telling me that I should have checked their 'service update' (actually not updated for more than two years) that the country I was sending to was 'infrequent dispatch' because of Covid (!) and could be six weeks before it was sent. No one has responded to my specific question about why I was told a delivery date if they had no intention of honouring that. Nor has anyone answered my question about where exactly my parcel is. Clearly one those companies that genuinely doesn't have any business ethics at all and doesn't give a crap about their customers.

We waited in all day in vain. The Parcelforce driver claimed to have attempted collection but said that nobody was in. I contacted the buyer of the items and explained that we were in all day, but nobody from PARCEFORCE had been. The buyer said "That`s strange" as she had received a message from Parcelforce informing her that nobody was at the address when collection was attempted. The message she received from Parcelforce put my honesty and integrity in doubt. Human error from the driver can happen, but to state categorically in a message to the buyer that we were not home is NOT acceptable as it was completely untrue. Yes I was angry after waiting 30 minutes for someone to answer the telephone is not acceptable. I did lose my temper after being told that I would have to wait in yet again. I was so frustrated. Avoid this company at all costs.

Disgraceful company. I sold some books for 270, and paid to send them. Paid extra to make sure they were covered by insurance. Parcelforce damaged them and when I made a claim they said books are collectables which is wrong. I appealed but they still said this. Books are not collectables, they are not listed on their list of banned items and when asked at the post office what they were I was not told they were banned. Books are for reading, for education not collectables. They didn't want to pay for THEIR damage which is wrong
They said the insurance I paid was for lose...BUT I bet they wouldn't pay if they lost them as they claim they are collectables! I trusted them to deliver the items undamaged, not asking much? Well it seems it is! I would have been better off sending them with the company everyone hates!

Date of experience: 30 March

A hopeless hapless service. An item urgently required for an assignment so paid extra four 24 hour guaranteed delivery - so much for guarantees!
They put it in the van but then took it back to the depot at 14.25 almost 4 hours before their last normal delivery time - they simply didn't bother to try to deliver it.
No wonder this service has such a bad rep - mistakes I can understand but there are no excuses for just not bothering
Filled in the contact sheet to get an auto reply that they will respond in two days
Is this organisation lost in the last century or what?

0 stars
I'm gonna continue to leave bad reviews about my situation. I'm waiting my parcel since beginning of May (shipped from London to Paris and paid nearly £70!). So, contacted PF via email 3 times and finally got the replay. They said only the sender can contact them. Ok, guys. But I'm the sender and the recipient too. Seems like they are not checking any case details. So, no answer from 3 weeks of calls and emails. I already spent €300 to replace the things I need from the parcel. As it was my bedding, sumner sandals etc and I can live without it for 2 months. So, no help yet, no answer about the reason of the delay. This is not a customer service can be provide. Shame on you PF!

Failed pick up 3 times from my address, the buyer then tried and again 3 failed pick ups. Stuffed a missed collection sticker through letter box but just not possible they knocked on the door. No customer support or point of contact. I have no idea why they would bother to stuff missed collection notices through the door when they are their but yes they did and many others I've spoken to have said the same. Now they are haggling on refund as they're saying the collection was missed...despite 3 other missed collections. MADNESS. I don't how they are in business. Disgusting, can't keep dates or times at full cost to the customer. BAD, AVOID

The most frustrated I have been in years receiving parcels. Every time I have something delivered via Parcelforce I have major issues. Bad communication even with their tracking service. They claim they have had an unsuccessful delivery and left a card; they never leave a calling card (mysteriously). Impossible to contact the distribution depot or anybody of any significance via telephone. I complain to the retailer who promises to sort it but then Parcelforce simply pay lip-service and still the delivery is not scheduled as promised. I would definitely never ever personally use this service