5 times I've tried to get my parcel since 15th of last month.

Booked redelivery online twice - wasnt attempted.

Called to ask why - no explaination given, told deliveey would be reattempted on 29th (this was actually date it was retuened to sender)

Called again - advised it would be delivered this Friday but I needed my package so I was advised to go to post office, I didn't do it usual 2 hours over time and left work early to go and collect - they told me it was sent back a week ago!

I called again and told I MIGHT be able to get it delivered but it wasn't a guaranteed service. ('parcel watch' - what's the point?)

So I said fine - return it to sender, how long will that take? Advisor said he didn't have a clue.

So I said fine... I'll wait an undetermined amount of time for my refund from the seller, what about my costs - the postage, over an hour spent on the phone to be misadvised completely, how do I claim that back - I was directed to your online claim form WHICH IS ONLY FOR THE COMPANY THAT ARRANGED THE POSTAGE!

Your advisors are CLUELESS!

On 21st September 2021 I went to my local post office to send a letter to Greece which had a power of attorney in it for a business matter which was intended to go to a solicitor i have hired there. I asked if they had a next day delivery courier service and the lady behind the desk on the told me that through Parcelforce global express priority 1 the letter may take 1 to 2 and absolute max 3 days contingent upon the local post service there. I was told it was £56.

During Covid I have sent normal letters to Greece and other countries in Europe is less 5 working days using normal post office services, but since this was a power of attorney i wanted it to be guaranteed there in time.

My solicitor was getting a bit antsy because he had to have the power of attorney by Friday 24th September 2021. Btw in order to get the power of attorney i had to wait for a month to be seen by the Greek consulate.

On the weekend of 23,24 September and after i had tried to call Parcelforce unsuccessfully as their lines are not answering on weekends I wrote to them through a contact form they have complaining about the delay and asking for an update.

A few days later i received a response from the Parcelforce Worldwide Email Team telling me that
"We apologise for any inconvenience caused in this matter, but due to the nature of the issue we will be unable to assist you at this time."

Also

"If you refer to the live service updates page on our website (*********************) you will see that the country you are posting to is currently under a suspension of service guarantee for delivery speed delays."

On Wednesday 29 September i spoke to a lady on the phone which she informed me that the letter's delivery had been downgraded but did not know why. She informed me that she was going to provide me with an update within the next 4 hours.

I heard FA back.

I called again on Friday 1st October which by the way you have to go though the enquiries option as there is not complaints option when you call their numbers and after about half an hour on the phone with the one lady on the phone i asked to speak to her manager which came on the phone about 15 min later.

I reiterated to her that i don't give a flying fck what their online update are because when I went to the post office this was not informed to me. Also what was the point of paying £56 if the letter would not have been delivered as a priority.

I explained to her that if the letter was not returned back to me on the same day or delivered to the recipients address on the next day, basically yesterday i risked losing a significant amount of money.

I received an email from someone called Mehrina Nawaz that she was currently investigating this for me but i never received my letter back not has the letter been delivered to the solicitor in Greece.

Your useless organisation failed to deliver and failed to inform me at the post office. You have resulted in tremendous anxiety and a significant financial loss and i will be taking legal action against you.