ParcelForce

Absolute joke. Paid a premium for next day collection. And 2 days later still no collection.

Was told by customer service. I can take it myself to a post office ad they can't guarantee it will be today either.

Don't offer collection service then guyys!

Awful parcelforce. Was due a delivery today but postmen on strike so I phoned asking if I could pick it up at my local depot, the guy on the phone says yes I have messaged the guys at your depot you can go pick it up. I gets a taxi to the depot customer service etc and it is closed. Waste of money for a taxi trip. Would never advise anybody who want a reliable service to use parcelforce. No wonder the ratings are so low, they take your money then don't care its that simple.

Their customs process is flawed. Currently trying to pay what i owe BUT i have to wait for a letter to be delivered from Parcelforce first, so i can call them and tell them the number on the letter that they sent. I'm just praying that it is not up to Parcelforce to deliver this letter, to be honest i am slightly worried at their ability to post it... I could write loads of complaints about waiting in all day only to be told that i was not in. Or having a parcel left on my doorstep only to have it taken. I have been avoiding PF but now they're partnering with other companies so you don't know they'll be doing the last mile, probably the only business move open to a failing and incompetent organisation

If you don't listen to my advice you will reply regret it.

Like my title says. Avoid at all costs.

I paid £50 for global priority and never received my package. Do I need to say any more?

Incompetant, uncaring and useless
Absolutely furious! Took the day off work on Friday to receive a 'guaranteed next day before 12' parcel that my son and myself were relying on for the bank holiday weekend. It got sent to the wrong depot, fair enough, but would have expected them to get it out the next day to rectify their mistake. They haven't, so i need to wait a further 5 days until next week now. I have lost my plans for the weekend and took a day off work on Friday to make sure i was in to receive it.

Incompetent, useless, arrogant, uncaring company. If we treat customers like this at work we'd go out of business, but the mighty parcelforces' attitude seems to be "we have your money now pal and will deliver when we can be bothered, what you gonna do about it!?"

I'm fuming!

Parcelforce collected my parcel and then 'lost' it at their depot, it took 6 weeks of very frustrating effort to file my claim, there is no email address to chase, I had to tweet them to get it, I eventually got a fraction of it's value back from them, a terrible experience, they have nothing but contempt for their customers believing that as they are part of the 'Royal Mail' they have a God-given right to our business, deeply arrogant and offensive. Use at your own peril!

Parcelforce is really rubbish! They always change the delivery address on their system and thus the delivery address is totally different from the waybill info. And this is not the first time I have seen this serious mistake! I truly don't understand why they still got 5-star reviews! I would give 0-star review if I could. Don't go on strike all the time! Improve yourself first. You don't deserve a pay rise, guys!

I sent a £1000 phone to my brother I paid £60 insurance, the package was opened and the phone was taken inside for 4 months. They kept me busy for 4 months. They didn't give me my insurance money and they closed the application without me knowing, don't trust them, thieves.

This business should be closed down due to the incompetence of the staff. Avoid using Parcelforce if you wish to keep your sanity and avoid unbearable frustration.

A completely useless and abysmal organisation who tells lies! Rearrange a delivery for today, waited in all day, tracking then confirmed a delivery had been attempted, lies, lies and more lies. The delivery was a present for my disabled Wife, you ought to be ashamed of yourselves, you are complete cowboys the worse Courier by far! Check the tracking Number for confirmation of your lies: EH*******GB

Good Afternoon Hannah
Thank you for your email.
Clearly you have failed to comment as to why your organisation tell lies i.e. We attempted to deliver your parcel? You did not, we were in all day, my Wife is housebound currently with a disability. To sum-up lies, lies and more lies; over a 6 year period deliveries from your abysmal, completely useless organisation have been problematic! You did not attempt to deliver, your driver would have been shown on CCTV, my Son's dogs would have heard the door, a card would have been left; to sum-up you did not attempt a delivery at my property!
Today your tracking has been altered to incomplete address? Why? If your organisation had a modicum of common sense you would check my complaint against the parcel, and ask 'Dr Robert Nicholas' can we check your address with what is stated on the parcel? My 4 year old Granddaughter has more common sense than you guys!
I do no accept your glib response and request an investigation by someone competent, if you have such are person?
Parcel Force is a joke, completely useless and abysmal!
For the record and the avoidance of doubt the complaint remains open!
Regards
Dr Robert Nicholas

Worst delivery company I have ever seen. Terrible customer service, the are rude and they yelled at the customers. The drivers are not better. They don't even show up and says they did. They are meant to come 3 times and they come 0, but they say they did come at least once (not true!). Please avoid this company. Parcelforce means trouble!

Absolute trash. I was supposed to have a delivery from a an online seller who use this courier. It was sent to arrive within 3 days. It's been over 2 weeks now and these absolute useless morons will not provide a proper update. Not only is the tracking useless but when prompted they said they would deliver it tomorrow. It wasn't, and via the seller contacting them, we were told because the item is 15kg it will take two people to deliver it, it will be done this week. Again, it wasn't. Another week has passed. I called them and got circled in machine answers for 10 minutes only to be told after "Sorry, it seems we can't help you" and terminated the call. So I went to the live chat on the website and the person - although polite - was entirely useless and unable to even access the information properly. They just referred me to the phone number I previously called.

I have never been more irritated and trapped by a service before. This is utter insanity. Look at their reviews, 0 stars everywhere. Absolutely deservedly. I hope this company shuts down.

Took day off to be in for delivery. Then, get an email to say they have attempted delivery. Nobody knocked at my door and did not even see a ParceForce van despite looking out for one. Nigh-on impossible to find how to speak to someone... then told that the driver's GPS puts him at my address... may as well have called me a liar! Disgusting! No card left...despite claiming they did. Had to leave one star... would have left no stars if I could. Tried to upload a photo of my purchase proof but not possible.

Dont understand how they still alive and still operating, i sent 4 items, 3 out of 4 came destroyed, thats 75% of items destroyed, im impressed honestly, they that bad that is next level..., i sent like 200 parcels between evri and dpd and only 1 has dissapeared and thats it, i dont know what they do with the parcels throw from second floor to the ground?. Might be, as my parcels are very well packed, contains fragile tape all around and by small throws no way anything might be affected, im dissapointed, angry and i really hope they bankrupt and people wouldnt use them, its a shame companies like that operate in UK..

Arranged to have parcel left with neighbour, driver took to the post office which I can't get to before it closes. Arranged to have it collected from the post office to be taken to neighbour, this takes at least 5 working days because they take it back to the depot! Then, instead of trying the neighbour he was supposed to leave it with, he takes it back to the depot! They do not listen, give you the runaround when you complain and just generally give an extremely bad service - don't use!

I have never experienced a worse company to do business with. They refused to deliver my parcel and also damaged it. They do not try and help, and they refuse to efficiently deliver a parcel on time. They did not contact me when they arrived on four separate occasions. I am still wating for my package and it has been two week of me trying and waiting for them. I would give them 0 stars, but I can't. Please save yourself and order from any other delivery company. They made me pay $150 and still cannot deliver my package. THE WORST COMPANY EVER

They have a very poor service! I paid a fast delivery for £67,75 going to the Philippines and expected to deliver it in 4 days but it they received it almost 2 months! It is a very important papers but because of their poor service it didn't arrive on time. So stressing. Plus the costumer service is also poor service. They are giving a wrong number to call in the Philippines. Garbage service!