website thubmnail of Papa John's
How would you rate Papa John's?
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North Carolina
1 review
1 helpful vote
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Title says it all. Ended up canceling order at 7:30from 5:30 order. 1 1/2 late and running + the expected 30-45 wait = waste of time and bye bye papa

Date of experience: October 19, 2022
Canada
1 review
0 helpful votes
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Quick and friendly
July 23, 2023

Jackson was was super quick and delivered our pizza pipping out :) service that is quick and friendly is always appreciated

Date of experience: July 22, 2023
Colorado
1 review
0 helpful votes
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Favorite Pizza Place
February 9, 2022

Our go-to for pizza delivery! Always hot, fresh and delicious. Love earning Papa Dough to use on my future purchases!

Date of experience: February 8, 2022
Florida
2 reviews
0 helpful votes
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Lies not to deliver
June 30, 2023

They want to redeliver and charge you again for delivery. They don't reemburst. Manager is a horrible person at the Hillsboro store.

Date of experience: June 30, 2023
Florida
1 review
0 helpful votes
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Worst pizza on earth. No flavor. If I ate real pizza and farted on a tile it would taste better. Crap.

Date of experience: June 22, 2023
Canada
1 review
0 helpful votes
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Papa John
May 7, 2022

Papa John use to use quality ingredients but now its terrible quality, their cheese is disgusting, i will not orrder from them again

Date of experience: May 7, 2022
Illinois
1 review
0 helpful votes
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Horrible service
December 26, 2020

Very and i mean very rude! Even the manger! Will NEVER buy from here! I hope this franchise go bankrupt and have to close!

Date of experience: December 26, 2020
Ukraine
2 reviews
0 helpful votes
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Delicious pizza
November 29, 2018

You have the most delicious pizza I've ever tried, except for my own pizza:)
I especially like spicy pizzas and cheese pizza. Thank you.

Date of experience: November 27, 2018
Oklahoma
1 review
1 helpful vote
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Upset
July 24, 2022

On 6/23 at 7:09 I placed an order for delivery with this store and received an email with an estimated wait time of 47 minutes which is pretty standard in this neighborhood. I love that the app lets you check the status of your pizza so at the 50 minute mark I checked and it was still at the "preparing" stage which I found to be rather odd so I contacted them to find out what the deal was (thinking maybe there was a glitch with the app) and I was told that they were waiting for a delivery driver. At this point it's after 8 so I had to go ahead and eat something I had at home so I checked the status 30 minutes later and it still says "preparing" so I get on the live chat to cancel my pizza but it glitches out this time (conveniently?) and when I get it to finally come back up the texts came in where they had informed me that they couldn't cancel my order and refund my money because my pizza just went out to be delivered. They also gave me a link to click on that they said I could complain directly to the higher ups but it was a survey so I did that and asked to be contacted due to my cold pizza that took over two hours to get to me. A few days later I got the regular generic survey asking about my experience which I also took and asked to be contacted… no response from either. I got another email several days after that saying so sorry about your experience, have you been contacted yet to which I said no and please do contact me to which they said they would expedite this issue. It is July 23rd and I have STILL not heard from anyone. I'm pretty sure I've given them enough time to make this right which is why I decided to leave this bad review. I would have been happy with someone just contacting me and saying they were sorry and giving me some coupons but not now.

Date of experience: July 24, 2022
Michigan
1 review
0 helpful votes
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First time
Last time
I have card board taste better worst pizza I have ever attempted to eat.
One pixel rest in garbage

Date of experience: January 8, 2022
GB
1 review
0 helpful votes
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I ordered a pizza and a dirty man made it I threw it away don't go there staff all looked ill no mask I stayed outside and was going to jus go

Date of experience: March 18, 2021
Maryland
1 review
0 helpful votes
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Bad business. They won't fix their website or app. They won't help with the flyer for a free pizza. A scam

Date of experience: January 9, 2023
Illinois
3 reviews
0 helpful votes
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I live in Chicago and this is one of my favorite pizza's. Chicago is none for their pizzas but I love Papa Johns!

Date of experience: April 7, 2015
North Carolina
1 review
0 helpful votes
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Feeling insulted
April 6, 2021

Today Today Today... I got a new bin for my trash and it was by my porch and the delivery driver tried to sit my food on the trash bin. Just nasty

Date of experience: April 6, 2021
District of Columbia
2 reviews
8 helpful votes
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This site is great, easy to use and has a great app for Android phones that is also easy to use, highly recommend Papa's site!

Date of experience: November 20, 2013
Spain
5 reviews
0 helpful votes
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Best pizzas ever!
April 18, 2022

Not sure why so many negative reviews, best pizzas I ever had in my life, definitely a returning customer, tasty and delicious!

Date of experience: April 18, 2022
Texas
1 review
0 helpful votes
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Will never ever call this location terrible customer service from manager rude and nasty
was not interested on what went wrong

Date of experience: January 15, 2022
Florida
2 reviews
2 helpful votes
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Always great!
June 9, 2018

Nothing but good things to say about Papa John's. Always quick, accurate and amazing food. Ten stars!

Date of experience: June 9, 2018
South Carolina
2 reviews
0 helpful votes
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Pathetic service
February 8, 2022

My pickup card transaction failed first time. They kept me waiting for 20 mins when the pizza became cold

Date of experience: February 8, 2022
Texas
1 review
0 helpful votes
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Wery bad
September 24, 2022

Wery bad pizza not cooked enaf i told them cook welldone, chiken borned we trow it garbage i pay 26 + tips for nothing i hope you lost your company.

Date of experience: September 24, 2022

Overview

Papa John's has a rating of 1.7 stars from 175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Papa John's most frequently mention customer service, last time and phone number. Papa John's ranks 162nd among Food Delivery sites.

service
82
value
82
shipping
44
returns
41
quality
73