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How would you rate Panda Express?
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Arizona
2 reviews
9 helpful votes
Follow Clay B.
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For the last two months I've been trying to order the crunchy almond chicken breast, no luck at the shop on Baseline in east Mesa. When I bring it to the attention of the employs they just shrug it off. Also no spring rolls or egg rolls. They will not give me managers name or contact information. If you're looking for a Panda Express I would strongly recommend you shop elsewhere. This has to be one of the worst shops I've ever seen. Go elsewhere folks this shop is not worth the trouble.

Date of experience: January 19, 2022
Florida
1 review
3 helpful votes
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Last chance
November 8, 2020

They never have their menu. Something is always missing. Even if you order and pay ahead of time. The manager doesn't call you back even after being left a message. This is the second time showing up and we came early and they said to me this is it for the night. We were here well before closing. The last time really left a bad taste in my mouth, where I ordered and payed for the food before getting to the location which is about 25 mins from my house. I really am disappointed. I don't think we will be back to the Apopka location. The nearest one after that is 40 minutes away. So our two to three times a month with be slim to none. Hopefully some changes are made at this location because business isn't going to get better with menu items always missing.

Date of experience: November 8, 2020
Idaho
1 review
1 helpful vote
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Paid $30 for gift card online. They sent me a.card with nothing on it, zero balance. I have called 6 times and sent 4 emails over the last week and they won't respond. I guess that's a pretty good profit for them. Next time i will donate to a charity instead of a corporate CROOK.

Date of experience: December 12, 2022
California
1 review
1 helpful vote
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Went downhill
February 16, 2022

Ive been going to Panda Express ever since they opened. Their food was good plentiful and fulfilling but in time they have gone downhill fast their food was very tasty in fact I went there tonight for dinner their fried rice... mushy... the Beijing beef I had five little pieces of meat in a cardboard container and the shrimp is so small the Honey Nut shrimp I'm not even sure if there was shrimp in it not to mention they forgot my kung pao chicken that I ordered but it's just sad to see that nobody takes pride in their food or whatever they're selling it's all about quantity not quality everything's hooked to the wallet.
I give Panda Express one star it's changed I don't like it they've gone downhill and I'm not going back they need to do something about their portions of their food and a lot of their employees don't know what they're doing they're confused. I'm just one person that's my opinion and that's what I think so there it is.

Date of experience: February 16, 2022
California
1 review
4 helpful votes
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$35 BAD EXPERIENCE
April 20, 2022

We ordered food at 6:30 and it was supposed to arrive at 7:12. It was left at the front desk at 7:40 cold, without the ordered sauce, cutlery, napkins and the $5 1/2 orders were ridiculously small. I spent $36 for a very bad experience. They sent a text asking how was the experience‽ I typed in a 1 for poor. They sent a link for more info that leads to a missing page! Started to contact my credit card company for a refund but decided just NOT to order from them ever again!

Date of experience: April 20, 2022
Virginia
1 review
6 helpful votes
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WORST FOOD I EVER TASTED
September 21, 2021

I got my food and it tasted like they poured an entire salt shaker on my rice and noodles. The noodles were thin and tasted like roman noodles same spice as beef ramon. My chicken was burnt and hard. My shrimp was soggy and tasted like it was left in grease. The picture of the crab rangoon's speaks for itself! NOT ENJOYABLE FOR 12.00! Can I please get this flavor out of my mouth already? Happy they gave me my money back when I called the corporate office.

Date of experience: September 21, 2021
South Carolina
1 review
1 helpful vote
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Drive Thu Only...
May 19, 2021

Panda Store#2233

I went to this panda express in Charleston, which is drive thu only. I order two Pates with Two different side, they do not tell your total until you approach the window, okay "I said" So I get my plates and go, Check the plates and it was nothing I ordered. The Drive-thu was about a good 6 cars ahead. The point is, you don't have an option to tell them that the food, We ordered is incorrect because now, we have to get back into the drive-thu line and wait again just to tell them... and for $18.93 the portion of food is just not worth it. POINTLESS TRIP, ( I live 30 mints away for this store#2233}. My family & extended family, friends as well, have been a cheerleader for this franchise for a good 10 years all over in some states, where ever was a panda express, I was there, on military bases to just being in the neighborhood. Drive-thu only is not fair to your loyal customer... Just Saying by a Painful Goodbye

Date of experience: May 19, 2021
Colorado
1 review
5 helpful votes
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F#*@ Panda
January 23, 2021

I'm a repeat customer, 3-4 times a week. I order the same thing everytime, black pepper chicken and they remove it from the menu. Why? Just because it doesn't fly off the shelf like orange chicken. Who gives a sh**, we don't all want everything fried. They just lost my 60 dollars a week. Children's hospital just lost a weekly donation as well. Good job a$$h*les!

Date of experience: January 23, 2021
Wisconsin
1 review
1 helpful vote
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It is 7/24/2022. Food is always fresh and decent. Today the place was pretty filthy. Most if not all the trash cans stuffed and overflowing. Tables were all dirty. Hard to know where to sit. There was a large pool of standing water under one of the tables near the door where you entered. I have no intentions of going back anytime soon!

Date of experience: July 24, 2022
California
2 reviews
4 helpful votes
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Employee Chris manager of the Panda Express@ Store #1419 ******* Burbank Blvd, Van Nuys, CA 9140. Steals food. The way she serves the ChowMein all over the plate is to serve less (item) entrees portions. What a shame Panda Express for allowing that!

Date of experience: November 20, 2023
Pennsylvania
1 review
1 helpful vote
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Panda Express Chillicothe ohio
September 30, 2021

Very friendly staff. Food was terrible! Very bland! No seasoning, over priced for food. I'd never in my life want to waste my money on again! I almost wanted to just get my money back and leave. Instead I threw it away.

Date of experience: September 30, 2021
Illinois
1 review
3 helpful votes
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Corporate portions
March 31, 2023

Good food usually but the portions on the entries are small. Ordered a shrimp dish and I watched the girl count the shrimp. 4 pieces must have been too many because she literally took one of off and put it back. That was a premium dish that costs 1.50 extra. Sad. The service was good though.lol Better off going to the privately own Chinese restaurant were the portions are spilling over the container and it's cheaper.

Date of experience: March 31, 2023
California
1 review
4 helpful votes
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Horrified!
November 23, 2019

This place just gets worse! The tables were filthy! After waiting for it because they had none, we had to return the rice because it was sticky! The noodles are 80% cabbage! The soda machine never gets disassembled and cleaned so tastes like something biological is in it. Receipts are ALWAYS illegible so you can't survey them! Awful place, never going back!

Date of experience: November 23, 2019
Georgia
1 review
1 helpful vote
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Canceled last minute
February 20, 2023

I ordered a family meal hours in advance from the Sandy Plains location. Ten minutes before the delivery was to arrive I received an email saying the order was cancelled and that I should call to find out more information. I called and there was no answer. I assume they were closed but the website said close at 9:00 pm and it was 6:00 pm. Very disappointing.

Date of experience: February 20, 2023
Oklahoma
1 review
3 helpful votes
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Poor customer service
September 22, 2023

My review is right to the point! I had to wait 30 min on my food with a group of people. When I received my bag I had words written on my container to identify me. This was hurtful and all they wanted to do was give me a coupon and take my container back. Panda Express get a customer name or a numerical system in place! Instead of putting race on the food box

Date of experience: September 22, 2023
California
1 review
1 helpful vote
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Horrible!
May 10, 2022

Been to three Panda Express thinking the food portions would be different which it was definitely not. It must be new guidelines or procedures but it just made it even worst. Overpriced and very little portions for any meal you order from there. The food is decent but the price and portions doesn't match. Talking about Panda Express"? Yeah right, the lines be out the door and the back up is caused cause of the workers trying to make sure they don't over serve or give you more than what it is. If you order a plate with seafood you is going to be given exactly 5 shrimps or probably even less. The chow mein is also a rip off with veggies more than noodles. For the price you guys is charging you guys sound ridiculous. A disgrace to the Asian culture and food industry.

Date of experience: May 10, 2022
California
1 review
1 helpful vote
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I went to Panda Express to order three meals to take out on Grand Ave Diamond bar CA on 1/21/2023. After I got home tried to eat with my friends but found no spoons, forks, chopsticks in the bag. We could not eat and the room was empty because it was remodel. I was so upset and called the restaurant and asked if I don't get utensils how customers to eat! A waitress took my call but she responded that I did not ask for utensils. It is ridiculous! Should customers ask for utensils when it is take out? It is common sense! Should I say I have to pay when I get food? Panda Express does not educate their employees and train them. The worst things is that I keep calling and other 2 waiter answered the same question. I did not ask for utensils. Now I see so many complaints and Panda Express provides really poor service.

Date of experience: January 27, 2023
Texas
1 review
1 helpful vote
Follow J T.
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Disappointing
September 25, 2022

We were very disappointed in our order today. We have always liked Panda's food but sadly not today.
The orange chicken tasted like frozen chicken nuggets with orange sauce. It was hard and mediocre flavor.
No more fried rice, white rice is the order of the day.
We will be finding another place.

Date of experience: September 25, 2022
Texas
1 review
0 helpful votes
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Sunday, Jan 15,2023
January 15, 2023

Service was very poor. It did not appear that there was any meaningful supervision at the Lawrence Road Panda Express. Had to wait because proper preparation had not been performed. This is not the first time we have encountered poor service.

Date of experience: January 15, 2023
Virginia
1 review
7 helpful votes
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Very dissatisfied
November 2, 2020

I went to Panda Express on Battlefield Blvd in Chesapeake Va. Spent 35 dollars. The bowl had 7 pieces of orange chicken. The kids meal only had four half pieces and the plate omg was so small. I have 6 very small pieces of orange chicken and four pieces of the honey chicken. Very few noodles chopped up to look like more. I can go to any Chinese place and get double the food. I will not be spending anymore on Panda Express until you decide to give your customers their money worth.
Sarah young

Date of experience: November 2, 2020

Overview

Panda Express has a rating of 1.6 stars from 376 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Panda Express most frequently mention orange chicken, customer service and white rice. Panda Express ranks 317th among Restaurants sites.

service
163
value
157
shipping
53
returns
47
quality
143