From the business
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
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Site says there are "numerous warnings on our site about ordering pre-2005 colors. We do not remix this paint or offer refunds, even if the paint does not match". Basically they are telling you its not going to match but they will gladly still take your money. Walk... no run away.
On time and everything packaged well, painted a mirror and application was perfect.
It was easy to input my information and the ordering process was simple
You added my color that was not on the website. Very good customer service.
It was not the color I wanted but it does match another color on my motor coach so it's good and just made another order of hopefully the one I wanted
Easy process, great price, easy order, but takes a little while to get.
Easy to order. And they sent several emails with delivery details and once received they sent another email to make sure items were delivered. Great job!
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Color was off a bit due to vehicle aging but it was close enough. The turn around time to color match would have taken too long. Otherwise excellent product.
Got the paint I wanted. Bought both silver colors and one was a match.
Easy. This online customer service is simply amazing... and thorough and customer focused. Also, finally a vender with the RIGHT Mocha Steel - NOT Magna Steel that most of the other online "automotive touch-up" companies send…
I've been looking for the correct color for years and this one actually matched!
Shipping was ok and received…. BUT color wasn't even close! My Camaro was painted a factory color, and was fresh…so no fadeing from sun, the color they sent wasn't even close!
Delivery was good, I haven't had a chance to get started on my scratch yet but I will let you know how it turns out later.
Have not used the color pen yet but I expect all to go well. Good communication & follow up.
The whole process was very easy from start to finish and the delivery was quick
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members