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Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordered touch up paint (green silver metallic) and received a dark brown gray metallic. Contacted paint touch up and they said no returns. If you order white and get black to bad. Their screw up and my screw up for buying from them.
Return policy treats all factory color code as custom and wont allow returns for unopened/unused paint
There are several hundred thousand paint colors so yes, each order is custom mixed from scratch (even factory colors!) and this is why we do not allow returns. Could anyone imagine stocking all these colors? Some would sit for years until the paint was no longer usable. I would suggest you resell the paint on eBay as this has worked for many of our customers.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have an excellent policy of letting you send in a sample of the paint and we will remix the order for free should the paint we sent you not match our factory chip. How much fairer can we be?