Not normally one to complain. But ordered clothes for vaca last TUESDAY it didnt ship until friday. Sat in KS for 4 days. When i looked it up it said my package would be here wednesday, which i leave thursday so that was perfect. Then it changed to be delivered friday... seriously. NEVER had any issues with shipping. NEVER had to wait this long for a package. If i would of known it was taking this long i would of done two day shipping. Which probably would of been 4 days. Thanks for wasting my time and money

I purchased a sweater on Nov 27th and after receiving an email saying the order was shipped on the 30th, the package did not move from a location since Dec 2. I was patient but finally called on Dec 8 since the package was still pending on FedEx, and they told me it was lost in shipping. I had to call myself to find that out. Since the item was no longer available all they could do was refund the money. I purchased the item for a gift and will now not be able to get anything in time. HORRIBLE experience. Never shopping with PacSun again.

I bought a dress at PacSun and washed it and the color bled and the zipper broke. I had the receipt and tags and took it back - they only do store credit! Scary they don't back their products and only give store credit. I wont be shopping there anymore - try Tillys!

The Online website is buns. I applied my gift card, every looked fine. I went ahead and placed my order with PayPal, and after the little circle was done loading it said "Thank you for your purchase... of [full price without gift card added]".
Total nightmare. I had to call my bank after the holiday weekend; I had to call customer service, there was nothing they could do. I didn't want to lose the items in my cart and cancel. And my gift card of 100.00 was rendered "used", and they wouldn't believe that I hadn't used it before. Not only that, but the items arrived weeks apart from each other. Some of them never arrived. Had to call Indian Customer Service center and explain the situation; they said to call customer service from during the week that there was nothing they could do. Terrible. Just god awful.

I ordered some t-shirts, it took over a month for the them to arrive. One of them did not fit, tried returning it and my order number wouldn't work online.
Called the customer service line the girl put me on hold twice never came back. The third time the girls was so rude couldn't find my order once she did she had all of my info wrong. Including the email and told me I gave her the wrong email.
The whole thing felt so wrong it felt like a big scam.
I gave her all of my info about 6 times and she kept asking for it over and over again.
NEVER EVER will I shop at PacSun again!
Worst customer service.

Simply put, don't order from this chapter11 POS. They have shut their corporate phones down due to covid. Think of the movie boiler room. The greatest lie ever was the items were expedited on mon(july5) no less. In addition fed ex has rushed shipped. Fed ex printed shipping label and is waiting for item from pac sun. Don't be a sucker. They are only in business due to the hoarding of your purchase money

I had a terrible black Friday experience and will no longer be a customer of PacSun, much to the distress of my daughter. She loves the clothes and the store. I made an order and followed the instructions for the BOGO deal. I had both items in my cart, one qualifying as the free item. After I paid, the free item was suddenly gone from my order. I immediately contacted customer service to try to fix the problem. Initial response was a cookie cutter statement. I responded and after multiple conversations back and forth I was informed it was my fault that the free item disappeared from my order and I could buy it if I wanted. I responded that i had no desire to ever shop with PacSun again if this is how they treat their customers. No response to that.

Terrible customer service. I'd give them zero stars if I could. I contacted them because I needed to return an item, but for 2.5 weeks it showed the order hadn't been delivered so I couldn't issue myself a return slip. I contacted them three times and they said I'd just have to wait and they were having trouble with their tech people who were working on the website. They said "rest assured" that I had "plenty" of time to return my item within the 30 days. A week before the 30 days was up, I contacted them again and got the same response. I said that there was not "plenty" of time so I kept pressing and FINALLY got them to email me a return slip (which they could have done in the first place). I got a tracking number when I sent the item back so I was able to see it was received a week ago. Contacted them again and they told me "rest assured" the order would be credited by the end of the month. So after a bunch of wasted time on my part... we will see if they get it done.

I ordered Jan 13th and received my order in Canada on Jan 29th, it was decent shipping time considering the pandemic. I got got everything i ordered and it was great quality! Would definitely purchase something again from them.

Worst experience don't buy stuff on this website! My order was lost. More than 7 business days have passed. They pretend that delivery times are still within the allowed period. The order was sent 11 business days ago. In one of the messages, they still confirmed that my order was lost. They offered to send the same unit. I refused it, I am requesting a refund. They give the impression that nothing is happening and that I still have to wait for my order. Guys this is a sharashkin office. They take money and don't want to do anything. Fake and worsed customer service ever. Don't waste your time and money

I placed a order a December 16th because website said get before Christmas and free shipping. It is December 22 and it is sitting in warehouse. I asked customer service and Helen was rude and said items are shipped within 2 days and it's been 6, so she doesn't get it? Then second email she changed it to 3-4 days?! Then she said "just refuse the package if it arrives too late" it's NOT the point HELEN! This is a Christmas gist that I purchased because the website claims it would be here and it won't be! And it is not jus Christmas, they are always slow shippers, guess I know where i won't shop anymore. I ordered 3 other items that day from volcom. Com and they came as fast as they said they would! Thanks for nothing pacsun.