Worst experience of my life. Do not and I mean do not order from Pacsun online. Yeah it didn't take too long to get here, but I ordered EVERYTHING in my EXACT size (I shop in the store all the time, I easily know what size to pick) and when all 4 of my items came, they looked different than the picture first off. Second, everything was HUGE. And I mean huge. Like I literally grabbed everything and went right to the store and found the exact same BRAND of jeans in the exact same SIZE I ordered and wow, they fit perfect. So frustrated. Stores are finally reopening (well at least in Michigan) so please, just wait and go in the store. I promise it's not worth the wait.

My daughter ordered a pair of pants 20 days ago, and they still have not even shipped. No communication from them whatsoever. First phone call after waiting on hold for 45 minutes I was told by customer service that it would be expedited to 2 day shipping. We waited 4 days, then checked on the order and it still hasn't shipped, so called again. 1 hour on hold just to talk to someone. They said they have no idea when it is going to ship. What kind of company is this. I get covid 19 is going on, but we have ordered from numerous other places and nothing has taken over 3 weeks to even ship it out. Ridiculous. Will never shop with them again.

"Your order could not be submitted. Please review your payment settings and try again. Thank you for your patience!" - pacsun^^That's the only communication I get to have with PacSun. Worst online store and it's been this way for over a year! No customer service either.

I have a paypal payment that went through but order did not process. Three weeks and I can't get it resolved! Can't get my money back! Can't get any help! Still says payment is pending!

Apple Pay doesn't work. Credit card doesn't work.

--No return shipping label in package
--Tried to return at Pacsun.com/returns
--NO ORDER # FOUND ERROR (How can this be? The order # is on the package)
--Tells me I must call the *******786 (no link no email option)
--Call #. Disconnected
--Call again. I get through the lengthy message (pushing buttons prior to listening to the lengthy diatribe does nothing. You have to listen to it all). I push #1 for returns
--Now I am on hold listening to "adult jazz" music (which any teen will hate) and after being on hold for 23 minutes( yes, 23 long minutes and same loop of stupid music) still no answer.

I am willing to bet there are not many returns to this company. Teens will not be able to withstand the difficulty (not to mention the music) and will just give up and keep the unwanted items. What a hassle. What a fraud.

Pacsun tries to sell the smallest pieces of clothing for extremely high prices. I only try to shop there when i see that they have sales but even then you have to work your way around actually getting some type of discount bc when they say they're having a "sale" they up the prices (ex. Right now they say they have buy one get one free so i went on the website to try and buy two crop tops but the crop tops are $40 each which is absolutely insane) they also sometimes sell "one size fits all pants/shorts", i am normally a size 28" or 2/4 in bottoms yet these "one size fits all bottoms won't even button on me. My friends mom regularly buys her clothes from there as presents and the last time she went there she had to spend $700 for a big bag and a half of clothes. They make it out to where you can only shop there if you're extremely skinny and rich.

I've ordered from Pacsun multiple times before and never had an issue. It might be because of COVID changes but their company system is super messed up and needs attention. I placed two separate orders, one on May 4th and the other on May 9th. I just got an email today (13th) saying that my May 4th order was canceled because items were out of stock. Upon checking my account, it still says my order is processing. I don't know why it took over a week for them to let me know about this. On my May 9th order, I purchased three items. Today at 2:30 AM, I received an email confirmation that one item had been shipped out. I clicked on the tracking number through FEDEX and it said my order was delivered yesterday? Looking at the tracking history, it says that FEDEX received the shipping info from Pacsun at 2:00PM yesterday in Texas and it got delivered to California at 3:00PM. Thats impossible! I checked my account on Pacsun and it said the same thing, that it was delivered. I called customer service and they said there was nothing they could do because on their records it shows it was delivered and the item is now sold out. I paid through PayPal so I am filing a case in order to at least get my refund. Out of the five items I have ordered in total I have received none! :( I just hope that they would fix their internal system. Letting people purchase sold out items? Not letting people know their order has been canceled until 10 + days later? Giving out bad tracking information that doesn't make any sense? Yeah, I don't think Im ordering from here again.

My daughter is a big fan of the store and has always found a lot of nice clothes there. My rating isn't a reflection of the store but of the website and customer service. Returns with exchange by mail are a hassle. They never answer my calls. Emails are a generic response. There is no option for a live chat like on many other sites. I understand services are slow right now with reduced staff but many other stores that I deal with are handling it much better. They actually don't even acknowledge me. Very disappointing considering the amount of money I spend there each month.

I ordered ONE playboy sweatshirt on 4/11 and it has processed through my credit card. I have only received an order confirmation. No update on the delivery at all. It is now 5/1 and it still says my order is being processed. I'm not complaining about the length of time I've waited I just would like an update and an estimated time frame on when my sweatshirt will be arriving. I've emailed and tried to call their costumer service with NO luck. I will no longer be buying online from them.