OYO

I DO NOT EVER suggest anyone ever use this company. They are liers and theives! It's all a scam. First time books $29 try over $90 and their customers service is hurendious

I am beyond frustrated with OYO! I had a horrible experience with one of their properties, and instead of addressing my concerns, OYO is siding with the property owner who is lying about my checkout time. The property I stayed in was unsafe and disgusting – broken doors, a broken lock, and NO water in the bathroom.

I checked out at 9:30 AM, but the owner falsely claims I checked out after 1 PM. And guess what? OYO is blindly trusting the owner and ignoring my evidence. I've provided photos and proof of my early checkout, but OYO doesn't care. Their customer service is a joke and doesn't value the safety or satisfaction of their guests.

It's clear OYO doesn't care about its customers. They are more concerned about protecting the property owner than actually listening to valid complaints. This is unacceptable and I will NEVER book with OYO again. Do not trust OYO to handle any issues or provide the support you need. They don't care about you once they've got your money.

They have a good rate but when paid deposit at motel was told it take 7 to 10 business but after 14 business days called and OYO said it take 10 to 14 business days but it now has been 20 business days and was told today that it'll take another 10 to 14 business days and now got holidays to deal with. They are very rude and put the blame on motel when it's then. Will NEVER go through this company again. Be ware They scam ya. They don't deserve any stars unless can do negative ones.

If there was an option of minus stars I would give that! We booked a hotel through oyo, Oyo took payment from us and when we went to the hotel they refused us and denied our booking altogether! We showed them our booking confirmation and payment proof and the hotel said to take it up with Oyo as they are no longer affiliated with OYO. Its been two months we are chasing OYO, and to date they have not responded to our messages, let alone given us our refund! Furthermore they have even wiped up our booking details from their portal! Such cheaters, please stay away!

Booking Details:
Booking ID: YZZ*******
Check-in Date: 07-Oct-24
Check-out Date: 16-Oct-24
Number of Rooms: 1 Classic Room
Number of Guests: 2
Hotel O Chautapool The Hotel Surat India

Whatever agreement you think is in place before you book will evaporate as soon as they have your credit card info.
Anyone giving them anything other than 1 star works for them.
Zero customer service, and illicit charges.
Consider yourself warned.

It seems like Oyo might be the biggest fraudulent company in India. When my friend and I tried to book four hotel rooms for our senior family members in Mysore, the contact number provided for issues was unresponsive. Despite paying in full, Oyo's customer care didn't assist us in resolving the problem or refunding our money. It's disappointing that Oyo insists on keeping our money despite their fault, and this feels like a clear case of fraud. Consider yourself warned.

Id give no stars if I could. Awful, hotel was rank. When I say it was bad that's an understatement. Mould, I can't even describe the carpet. Dust was thick. Requested a refund ignored. Have tried all ways to contact got a response on messenger saying they'd look into it. Sent photos (see some I've added) but despite several more messages to them they have just ignored me. This was November 23 I contacted them. I can't even say it's bad customer service it just doesn't exist.

Tried to double charge us. Kept telling us the payment didn't go through and would have to pay in person. When we tried to cancel they kept us on hold and gave us the run around until it was passed the cancellation time. After over two hours they said they had no proof in the call logs that we've even called. Scam do not give them your card info

Hi, I requested for a cancellation well in advance but they wont help you with the cancellation, they will try to delay it and deny the refund. Stay away from it

They make it hard and deceptive to cancel so they can keep your money. I use the reservation to cancel and they made it seems like it happened. I tried calling to no avail. 5 times. After cancelling the reservation said there is no name or booking number connection which you would precieve as cancelled. I tried calling to make sure and absolutely no answer at all 5 times. Then they say it's a no show. And nothing says I tried to cancel. That's robbery at the business level. Damn terrible

Terrible experience. Never book this homestay. Both OYO and Narayanam Guest House Homestay are cheater. They denied my booking with OYO on 24/02/2024 to 25/02/2024. They have sold my reserved room for higher price. Homestay owner behaviour was abusive

The room was tiny, and we could hear everything on our floor. The room was above the bar and our room had thumping all day and night. We could hear people entering their rooms on the other end of the hall clearly. As there is zero sound proofing.

They say when you stay that it's a deposit for the room. It's a lie. They actually charged us $185.00 for 3 nights of taxes and fees we already paid prior when booking the room. After this incident, it seems to be the normal for them to do it as everyone is upset with the same. Old hotel, horrible management and do not care about their customers at all.

I have stayed at the Seaside Oregon location twice and as long as I dealt with the front desk directly it was great. Trying to use their website or call their customer help numbers in a nightmare. I get hung up on, links don't work. The confirmation email will give you a link to cancel but it doesn't work. Way to make someone feel confident about the company. I get email from Oyo. Most recent was spring 40% off so I clicked book now and chose my location I wanted. It showed rooms around $54 a night before tax. So I picked the two nights I wanted assuming 108 plus some tax and the I get confirmation for $268. I was able to Google the hotel directly so I talked to the front desk and she did see the reservation but she said they didn't have any rooms for the amount on the email. She did cancel it. I tried to call the customer service number to see why they are sending me emails with rates that are false and the guy just keeps trying to get me to make another reservation and is not listening to me when I am trying to explain about the emails. Finally I hung up. ANYTIME I call and select #2 to "calling about an existing reservation " the system hangs up. I never gave a credit card number.

Bedbugs in all 4 rooms we checked out and very dirty. Even had food left over from prior guests left in the room. The hotel should be shut down. Trouble reaching OYO for refund as well.

I booked a reservation at the Oyo hotel. And when I got there. They gave me a room key. Once I entered the room. A lady emerge from the bathroom smoking crack. I went back to the front desk and ask for a refund. The front desk said that I would get one, but here it is 10 days later no refund. So check out you room before you pay. Oyo is a big waste of time. On vacation do not stop here.

Do not stay at oyo hotel in fort worth they need to be shutdown owner rude worker rude non working ice machine half cleaned rooms wall dirty blood splatter on door floor bout to come up bedbugs also. If you paid for room already and go there if you don't have the deposit they want let you in they the only motel out here ripping people off. We had a room at motel 6 because we had a non smoking room and my husband wanted to smoke we was charged a 35.00 deposit reasonable price. Oyo hv good prices but it's not worth it at all just pay a little more and go somewhere that don't hv a deposit. Hope they close down and somebody else take over