business logo of Overstock.com
How would you rate Overstock.com?
grey star
grey star
grey star
grey star
grey star
Switzerland
4 reviews
1 helpful vote
Follow Bart W.
Unfollow Bart W.
Send Message
Share Review
Report Review

Solid exchange policy
September 24, 2015

Solid exchange policy. They don't charge shipping on exchanges or replacements. Safe place to shop. They provide good customer service.

Date of experience: September 24, 2015
Florida
5 reviews
1 helpful vote
Follow Wilbor M.
Unfollow Wilbor M.
Send Message
Share Review
Report Review

Hit and miss
April 13, 2015

Some of their products are a good deal others are really no special bargain so it pays to search online

Date of experience: April 12, 2015
Tennessee
38 reviews
75 helpful votes
Follow Roselea L.
Unfollow Roselea L.
Send Message
Share Review
Report Review

Cheap
January 30, 2017

I bought a dvd player from this site that was dented and scratched. Unbelievable that they even had the gall to send me such a piece of junk.

Date of experience: January 30, 2017
Arizona
1 review
2 helpful votes
Follow Jacqui V.
Unfollow Jacqui V.
Send Message
Share Review
Report Review

DO NOT SHOP HERE!
December 21, 2018

ORDERED ON 11/26 FOR A 12/6 DELIVERY. NEVER CAME, AND I AM STILL FIGHTING FOR A REFUND. UNCARING STAFF, HORRIBLE CUSTOMER SERVICE.

SAVE YOURSELF! DO NOT SHOP HERE.

Date of experience: December 21, 2018
Kentucky
6 reviews
5 helpful votes
Follow Stephen M.
Unfollow Stephen M.
Send Message
Share Review
Report Review

Ugly ugly products
January 11, 2016

It seems as though the buy products from manufacturers that they were unable to sell and resell them at price that is much to high for its quality.

Date of experience: January 11, 2016
New York
2 reviews
2 helpful votes
Follow john r.
Unfollow john r.
Send Message
Share Review
Report Review

I returned an item over 2 weeks ago and no refund. Zero customer support. Might be the worst company I have ever dealt with. PLEASE AVOID THIS COMPANY AND SAVE YOURSELF FROM SIMILAR PAIN

Date of experience: June 22, 2020
GB
10 reviews
13 helpful votes
Follow Kan B.
Unfollow Kan B.
Send Message
Share Review
Report Review

Every bitcoin enthusiast must have a bit of goodness in his heart and this goes all the way to Overstock's CEO who was one of the leaders in adopting bitcoin at the early stage.

Date of experience: March 4, 2017
New Jersey
9 reviews
27 helpful votes
Follow Caroline L.
Unfollow Caroline L.
Send Message
Share Review
Report Review

Pretty substantial savings on big brand name clothes, shoes, home, electronics, etc. based on excessive inventory (not defected product)

Date of experience: August 23, 2009
Georgia
7 reviews
9 helpful votes
Follow Kathy H.
Unfollow Kathy H.
Send Message
Share Review
Report Review

Used to be discount prices but not any more. You can usually find the same or better prices elsewhere

Date of experience: February 14, 2015
New York
1 review
1 helpful vote
Follow L S.
Unfollow L S.
Send Message
Share Review
Report Review

I ordered an outdoor rug, it was available, my account was charged - order showed an estimated delivery date - never arrived - they canceled the order - got an email a few weeks later - we have your rug back in stock, SOOOO I order it again - guess what - a few days later, same thing - email: problem at the warehouse, don't have the item and are canceling again - they advertise and tell the public they don't sell overstocked goods, just goods at overstocked prices - I call BS!

Date of experience: July 8, 2019
Washington
1 review
0 helpful votes
Follow Sean G.
Unfollow Sean G.
Send Message
Share Review
Report Review

This website and service suck. Non-delivery constantly and products are often opened or used. If overstock can mess it up or strew you off they will.

Date of experience: January 25, 2014
Ohio
11 reviews
9 helpful votes
Follow Beau B.
Unfollow Beau B.
Send Message
Share Review
Report Review

I was able to get 2 very nice fitted sheets from overstock for under 40$ plus shipping. They were on sale and have been very nice.

Date of experience: April 6, 2020
Virginia
2 reviews
3 helpful votes
Follow D J.
Unfollow D J.
Send Message
Share Review
Report Review

This an American site offering goods at USA prices. The incentive for me was that i was getting quality goods at a bargain due to the £ being stronger than the dollar. The price for any item is always totalled at the checkout together with shipping, duties and taxes so theres nothing elese to pay when it arrives. However recently the owners of this site have gotten greedy. I recently was about to make a purchase. The single item costing $149.00 = £99.00. The shipping, duties and taxes were then added. (fair enough) However I suddenly i had a shock because noticed that the price of the item in £s was no longer equivilent to the price in US $s. I had clicked on the link for my basket to be converted to english pounds and instead of it converting to £99 It converted to £130. I contacted them via their online chat to complain. They told me because it was being shipped to UK they had to charge for this. I told them that the shipping was not the issue and that it was the fact that the price for the item itself had increased. They had no acceptable answer and despite making a formal complaint ive heard nothing from them. I had ordered from them in the past and this act of greed had not occurred. I won't be making any more purchases from this site again. I might as well go in search for the same quality in the UK. If i pay the price I was being scammed by I am sure i will find what i am looking for on terra firma.

Date of experience: March 22, 2010
Minnesota
16 reviews
53 helpful votes
Follow Julie V.
Unfollow Julie V.
Send Message
Share Review
Report Review

I love them!
March 22, 2016

I have ordered several times, and always had a great experience. Site to home shipping isn't always reliable.

Date of experience: March 20, 2016
California
5 reviews
1 helpful vote
Follow Scott P.
Unfollow Scott P.
Send Message
Share Review
Report Review

Good pricing on products, but most of them are inconsistent quality. Buyer beware and expect cheap China products.

Date of experience: June 8, 2016
Michigan
21 reviews
5 helpful votes
Follow Michele F.
Unfollow Michele F.
Send Message
Share Review
Report Review

No matter what you are looking for Overstock has it. They range from high end items to more affordable items. They always have sales too!

Date of experience: July 13, 2015
Arizona
13 reviews
57 helpful votes
Follow Jimmy M.
Unfollow Jimmy M.
Send Message
Share Review
Report Review

I shop often at overstock. Good choices always received my products with no issues. Some prices are to high but I shop the best deal

Date of experience: May 14, 2014
Colorado
7 reviews
5 helpful votes
Follow karen S.
Unfollow karen S.
Send Message
Share Review
Report Review

Good experiences!
February 14, 2017

Good service and products! I haven't ordered a lot here but find it a fun experience and have had no problems at all. Highly recommended.

Date of experience: February 14, 2017
GB
3 reviews
0 helpful votes
Follow Johnson B.
Unfollow Johnson B.
Send Message
Share Review
Report Review

I like this service for regular discounts. Product's quality is on the top level. Easy to make an order and to communicate with the staff.

Date of experience: February 22, 2017
Texas
3 reviews
5 helpful votes
Follow Nona T.
Unfollow Nona T.
Send Message
Share Review
Report Review

BUYERS BEWARE - You need to away from Overstock - Shop HAYNEEDLE or AMAZON. I ordered product. It was never shipped. All they had done was send USPS the shipping label. After 10 days, I contacted both Overstock and the Marketplace seller to find out what the issue was and let them know that I couldn't wait another 10 days to receive as the product was a gift. They said it had shipped. I said it had not based on USPS. They said to reject the delivery which of course with USPS comes to a box so it can't be rejected and to cancel the order as it had not shipped. The order wasn't sent in a timely manner and not to ship it out. I cancelled at 7:00 a.m. CST and they shipped the product that afternoon and it was received 10 days later. Thee Marketplace seller shipped it after the cancellation request. Told Overstock they shipped it before. Overstock to date hasn't researched the paper trail to verify it was shipped after the cancellation request. Now OVERSTOCK is wanting to charge me for returning the product and a restocking fee and shipping charge to send it back. When you shop their website they are the seller on some items, but most sellers are what they call Market Place Sellers and they are not good. I won't be ordering from them ever again.

Date of experience: December 21, 2017

Overview

Overstock.com has a rating of 1.9 stars from 1,316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Overstock.com most frequently mention customer service, credit card and business days. Overstock.com ranks 381st among Wholesale sites.

service
185
value
167
shipping
174
returns
147
quality
150
+122