Nona T.

Worst purchase and Waste of Money. The pillows are totally lumpy. Worse nights sleep I have gotten in a very long time. Don't waste you money. If you don't like the product you have to pay to ship it back to them after you have paid 12.99 to get them to ship it to you.

I am very disappointed in B&H Photo Video bhphotovideo.com.
I placed an order on May 27th for a 100 spindle of DVD-R 4.7 GB 8X disks. On June 9th I received my order (13 days later) The item received was for 16X Disks. I immediately went online and Chatted with both Luke and then Covington and was assured that the correct product would be shipped out to me asap. I told them both that on their website the 8x and the 16x had the same UPC code so someone needed to put visual on the label and make sure the 8x was sent out to me. Yesterday June 13 (4 Days Later) I received another package with the wrong item 16x again. I immediately sign on to Chat (calling hold time is like 39 minutes) Chat is shorter. I speak to Luke again. Bring to his attention again the errors on the UPC Code and explain to him that now I have lost 17 days and I have a project due. He says how sorry he is and that they will try their best to get me my new product shipped out so I can receive it by Tuesday June 15 and not miss my deadline. Guess what - at 3:00 a.m. this morning I get an e-mail stating my order had been cancelled and my original order funds refunded.
I chatted with them again today and was told by Ken there was nothing they could do even though their website shows the item I needed to be in stock and ready for shipment.

If you don't care when or if you ever get your products then order from this company, but I will never order from this company again.

BUYERS BEWARE - You need to away from Overstock - Shop HAYNEEDLE or AMAZON. I ordered product. It was never shipped. All they had done was send USPS the shipping label. After 10 days, I contacted both Overstock and the Marketplace seller to find out what the issue was and let them know that I couldn't wait another 10 days to receive as the product was a gift. They said it had shipped. I said it had not based on USPS. They said to reject the delivery which of course with USPS comes to a box so it can't be rejected and to cancel the order as it had not shipped. The order wasn't sent in a timely manner and not to ship it out. I cancelled at 7:00 a.m. CST and they shipped the product that afternoon and it was received 10 days later. Thee Marketplace seller shipped it after the cancellation request. Told Overstock they shipped it before. Overstock to date hasn't researched the paper trail to verify it was shipped after the cancellation request. Now OVERSTOCK is wanting to charge me for returning the product and a restocking fee and shipping charge to send it back. When you shop their website they are the seller on some items, but most sellers are what they call Market Place Sellers and they are not good. I won't be ordering from them ever again.