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Overstock.com Reviews Summary
Overstock's reputation is significantly marred by customer dissatisfaction, particularly regarding its customer service and return policies. Many customers report frustrations with delayed deliveries, inadequate support, and challenges in processing returns or exchanges. Issues with product quality, such as receiving damaged or misrepresented items, further exacerbate negative sentiments. Conversely, some customers appreciate the variety of products and find value in the selection offered. However, the prevalent concerns about service inefficiencies and lack of accountability overshadow these positives, leading to a general sentiment of caution among potential buyers.
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At there inception they were all about discount NOW you should just go to Neiman Marcus or some other over priced place
Took 6 days to process order. Very slow for suck a big operation.
I've furnished a home with stuff I bought at a discount in Overstock.
Received my boots exactly when they said I would! Boots are fabulous! Love Love Love them! I ordered a size up due to the fact I'm from Canada and they fit like a glove! Will be back for sure!
Site could be a bit more manageable, but there are so many offerings it just takes time to look through
Rating 0! I placed an order on the 12/21 and paid for express delivery for 12/24 arrival. When the package didn't arrive by Christmas Eve, I called and was told the shipping company had a 3 day order fulfillment policy and I would have the order by the 29th. It was a Christmas gift but I also needed a birthday gift so I accepted the delay, with a refund of the express shipping. I called to check on the 28th and was told it was in route by no later than the 30th. I received an email on the 30th. They never had the item. It was never shipped and the employees lied about all the shipping information. No gift for Christmas or the birthday! I did receive a refund, but with all the lies I'm stuck trying to find a replacement at the last minute. I will never order from them again!
I purchased a few things from them half of it did not work correctly back then they did not have a return policy not sure now
The lead tells it all. Were they kidding me? No, an acceptable substitution by Overstock's standards. I am not sure what kind of home these standard setters live in, but not home I have ever been in would be equally served with an end table in front of the sofa instead of a coffee table. I had to return this fiasco and buy an end table at a local store. When mistakes like this are made, you are only given one chance. I am through with Overstock.com. A David
They are always quick to ship and offer great customer service. Typically, they have great quality and free shipping. I love being a gold member and getting 5% back on all my purchases. Love them!
Great prices. Smooth delivery. Friendly service. Sometimes product quality is not quite what I expected... but then again I don't pay top price at top brands.
Used to be great deals but they have gotten greedy. You can find a better deal usually on Amazon. But Amazon rips off their sellers to make their profits... big racket.
I order alot of items from overstock. I can say if something is wrong customer service will correct it promptly. I have not been disappointed as of yet.
I've ordered from this site a few times always got exactly what I ordered faster then I thought good quality
We ordered the Li'l Rider alien car for our grandson for Christmas. From the time he saw it, he loved it. He is 2-1/2 and got on and immediately knew how to run it. It is such a sturdy toy and the lights ar amazing. It came so fast from Overstock. I was surprised. Definitely recommend the toy as well as the company. It was packed well and the price was excellent.
Well they send me an Xbox one I've wanted for over 2 years and my mom finally got it. From here and it connected to the controller that came with it but if you try to sync another one the Xbox won't even do anything! It's broken and I have to send it back and hopefully get a working one! Thanks a lot for making my Christmas with a broken Xbox! Means a lot!
Customer service and response time for questions and returns was excellent. I received a damaged product and asked how I could return it. They responded immediately and arranged for a UPS pickup the very next day. Done. I waited for refund and did receive it in about 10 days (a little longer than quoted). When I inquired about when the refund would come they were quick to follow up, and - BAM! DONE.
This is a site that always delivers. I love receiving my packages on time, quality merchandise, great prices, and a percentage off of orders periodically. Love it
Have purchased some pretty good items, but others have been of low quality. Have placed orders to be sent to others and it was sent to me instead. They do ship within a reasonable time frame.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members