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Overstock.comReviews 1,319

2.1

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Overstock.com Reviews Summary

Overstock's reputation is significantly marred by customer dissatisfaction, particularly regarding its customer service and return policies. Many customers report frustrations with delayed deliveries, inadequate support, and challenges in processing returns or exchanges. Issues with product quality, such as receiving damaged or misrepresented items, further exacerbate negative sentiments. Conversely, some customers appreciate the variety of products and find value in the selection offered. However, the prevalent concerns about service inefficiencies and lack of accountability overshadow these positives, leading to a general sentiment of caution among potential buyers.

This summary is generated by AI, based on text from customer reviews

service
188
value
169
shipping
176
returns
150
quality
152

We monitor reviews for authenticity

Nebraska
14 reviews
41 helpful votes
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Complete Ripoff
December 22, 2015

Overstock.com feeds you outrageous claims of savings while providing you the quality of Chinese wholesale and the prices of a Hollywood Gucci store!

Nothing, and I mean NOTHING is cheap here! There's too many other companies that provide much better deals. These other better companies or sites aren't secrets either! Walmart, Amazon, Ebay, Zulilly, Home Depot, Lowes, Jcpenny, ect. Just pick a store, any store, and you'll get much better prices.

Date of experience: December 22, 2015
Germany
3 reviews
15 helpful votes
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Very nice
December 22, 2015

Few days back I ordered jewelry for christmas party. Now I got this on time. Quality that they show on website I got exactly that piece.

Date of experience: December 22, 2015
France
42 reviews
536 helpful votes
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I couldn't believe how fast my furniture came. Unfortunately, it was the wrong color but they fixed the problem fast.

Date of experience: December 21, 2015
Pennsylvania
2 reviews
12 helpful votes
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Good deals if you dig!
December 21, 2015

I ordered some gorgeous white shag carpets here at a fraction of the cost of California Shag. The quality was nice, shipping was easy (even for large items), and the return policy is pretty generous.

I also ordered an eiffel chair that was to be assembled at home. The chair is gorgeous, but the instructions were incomplete, and it was hard to assemble. That said, the reviews for the chair warned me, but I took the chance.

Overall, the quality of all items offered varies, but by doing a bit of digital digging and reading the reviews, it's possible to get a great deal!

Date of experience: December 21, 2015
Ohio
2 reviews
1 helpful vote
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First coice
December 21, 2015

O.co is always my first choice for most on-line shopping. I am a Club O member so everything ships free (which is sometimes dangerous)! The prices are better than most and I have never had a problem with an item, shipping time or resolution of issues.The quality of the things that I have ordered is beautiful.

Date of experience: December 21, 2015
New York
3 reviews
10 helpful votes
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LOVE THIS SITE
December 18, 2015

I LIKED SHOPPING WITH THIS SITE, THE PRICES AND HOW THEY WILL HOLD YOUR ITEMS. THE PRICES ON THE JEWELRY IS GREAT SO MANY TYPES OF STERLING SILVER. IF I HAD A JOB I WOULD SHOP THIS SITE OFTEN.

Date of experience: December 18, 2015
California
3 reviews
9 helpful votes
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Great experience
December 18, 2015

Very happy with my new area rug. Item is as described very good quality and fast shipping :)

Date of experience: December 17, 2015
California
11 reviews
13 helpful votes
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Awesome
December 17, 2015

There is an awesome selection on this website. It makes my day interesting

Date of experience: December 17, 2015
Virginia
1 review
0 helpful votes
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Ol' bait & switch
December 15, 2015

First experience with this company. I placed an order specifically on Dec. 14 for a pair of shoes that stated it would arrive in 3-6 business days. Specifically why I ordered through them. I called customer service 12/15/15 and the lady gave me a complete run around. 45 minutes of trying to tell me it could take 5-6 business days just to ship from the warehouse because it was a custom order. Custom? I said EVERYTHING on your website is custom because you don't manufacture any of the products you sell. Had asked to speak to a supervisor, not once but (3) times... - DEMANDED a supervisor who I cancelled the order with. He proceeded to tell me they would send over the cancellation request and once confirmed it didn't ship, they could cancel the order. WTF?!?!?! If it takes 5-6 business days to be picked why on God's green earth would it have shipped in less than 24 hours?! These people do not deserve ANY business whatsoever from anyone - DON'T GIVE THEM ANY OF YOUR MONEY AND TAKE YOUR BUSINESS WHERE IT WILL BE APPRECIATED!

Date of experience: December 15, 2015
New York
3 reviews
1 helpful vote
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Overstock is my first choice online store for any home appliances. Free shipping for almost all items plus unbeatable prices. Thats make you number one!

Date of experience: December 14, 2015
California
8 reviews
15 helpful votes
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I have bought alot from overstock, returns have been easy, but always check internet for pricing, they do not always have the cheapest price, but they are reputable, don't have to worry about being ripped off like a site not as well known, shipping is cheap. A rug I bought which didn't match color in picture, was returned with no problems. Customer service always ready to assist. Great site. They also have a world site where you can buy hand made goods from All over the world giving people a chance to make money who really need it.

Date of experience: December 14, 2015
Tennessee
1 review
1 helpful vote
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Disappointed
December 12, 2015

I felt I had to review this site- just to vent my frustration. I shopped for office chairs. I was happy to find several at a reasonable price- but each one I tried to purchase had a pop up note saying, 'sorry this promotion has ended,'. My feeling is if the promotion has ended, then the sale price should have been removed. How hard would that be? If feel the price should have been honored. I contacted customer service and they could have cared less. Just had to vent. I also am no longer a customer of overstock.com

Date of experience: December 12, 2015
Ohio
2 reviews
2 helpful votes
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Overstock/Overrated!
December 11, 2015

First experience with company. Received the wrong item twice. They finally admitted that they posted the wrong photos of item. Had to call to see if return was received and again to get them to refund my card. Shop online all the time never had such a nightmare experience. No compensation offered. Will never shop with them again!

Date of experience: December 11, 2015
California
1 review
1 helpful vote
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Disapointment
December 10, 2015

I bought a 10k white gold diamond ring, very disapointment ring is like i'm wearing a wire in my finger.

Date of experience: December 10, 2015
Virginia
4 reviews
12 helpful votes
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Sweet site
December 7, 2015

I love coming to this site, it always has some sweet deals.

Date of experience: December 7, 2015
New York
2 reviews
20 helpful votes
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They really have over stock. That's why I got my favorite study table on low price.
Thank you for making my day good.

Date of experience: December 7, 2015
Minnesota
12 reviews
5 helpful votes
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Over-priced!
December 6, 2015

Way to over-priced. Shopped at many overstock sales and this site is unbelievably over-priced!

Date of experience: December 6, 2015
Virginia
23 reviews
70 helpful votes
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Price
November 30, 2015

Not impressed with the prices considering they are suppose to be less expensive.

Date of experience: November 30, 2015
Florida
1 review
2 helpful votes
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Careful everyone! Watch out for Overstock's bait and switch! We purchased an item listed as a chair and ottoman, but when the order arrived, the delivery came short - it was missing the main item, the chair! So what did overstock do? They just changed the description on their website! So we are now stuck with the item that we don't need without the missing item. But Overstock won't make good on the order and send the missing item. We were going to purchase it at another site for only a few dollars more. Not they have no stock and were out of luck! So be careful, because Overstock's descriptions aren't accurate, they won't honor their word, and shopping there is a waste of time, money, energy, and very stressful! You can buy something, but wait for the surprise when you see what you actually get! Because there's a good chance it won't be what you ordered! And Overstock doesn't seem to care! Very bad service and unreliable!

Date of experience: November 30, 2015
Maine
10 reviews
11 helpful votes
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Overstock.com
November 30, 2015

I recently bought several items and I am pleased with them all. I bought two chairs, a 5x8 rug and the runner to match. The 4 stars instead of 5 is because I wanted to also buy a fake Xmas tree and found those prices were too high. But I am very happy with the prices f what I bought.

Date of experience: November 30, 2015