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Overstock's reputation is significantly marred by customer dissatisfaction, particularly regarding its customer service and return policies. Many customers report frustrations with delayed deliveries, inadequate support, and challenges in processing returns or exchanges. Issues with product quality, such as receiving damaged or misrepresented items, further exacerbate negative sentiments. Conversely, some customers appreciate the variety of products and find value in the selection offered. However, the prevalent concerns about service inefficiencies and lack of accountability overshadow these positives, leading to a general sentiment of caution among potential buyers.
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Overstock.com feeds you outrageous claims of savings while providing you the quality of Chinese wholesale and the prices of a Hollywood Gucci store!
Nothing, and I mean NOTHING is cheap here! There's too many other companies that provide much better deals. These other better companies or sites aren't secrets either! Walmart, Amazon, Ebay, Zulilly, Home Depot, Lowes, Jcpenny, ect. Just pick a store, any store, and you'll get much better prices.
I couldn't believe how fast my furniture came. Unfortunately, it was the wrong color but they fixed the problem fast.
I ordered some gorgeous white shag carpets here at a fraction of the cost of California Shag. The quality was nice, shipping was easy (even for large items), and the return policy is pretty generous.
I also ordered an eiffel chair that was to be assembled at home. The chair is gorgeous, but the instructions were incomplete, and it was hard to assemble. That said, the reviews for the chair warned me, but I took the chance.
Overall, the quality of all items offered varies, but by doing a bit of digital digging and reading the reviews, it's possible to get a great deal!
O.co is always my first choice for most on-line shopping. I am a Club O member so everything ships free (which is sometimes dangerous)! The prices are better than most and I have never had a problem with an item, shipping time or resolution of issues.The quality of the things that I have ordered is beautiful.
I LIKED SHOPPING WITH THIS SITE, THE PRICES AND HOW THEY WILL HOLD YOUR ITEMS. THE PRICES ON THE JEWELRY IS GREAT SO MANY TYPES OF STERLING SILVER. IF I HAD A JOB I WOULD SHOP THIS SITE OFTEN.
Very happy with my new area rug. Item is as described very good quality and fast shipping :)
First experience with this company. I placed an order specifically on Dec. 14 for a pair of shoes that stated it would arrive in 3-6 business days. Specifically why I ordered through them. I called customer service 12/15/15 and the lady gave me a complete run around. 45 minutes of trying to tell me it could take 5-6 business days just to ship from the warehouse because it was a custom order. Custom? I said EVERYTHING on your website is custom because you don't manufacture any of the products you sell. Had asked to speak to a supervisor, not once but (3) times... - DEMANDED a supervisor who I cancelled the order with. He proceeded to tell me they would send over the cancellation request and once confirmed it didn't ship, they could cancel the order. WTF?!?!?! If it takes 5-6 business days to be picked why on God's green earth would it have shipped in less than 24 hours?! These people do not deserve ANY business whatsoever from anyone - DON'T GIVE THEM ANY OF YOUR MONEY AND TAKE YOUR BUSINESS WHERE IT WILL BE APPRECIATED!
Overstock is my first choice online store for any home appliances. Free shipping for almost all items plus unbeatable prices. Thats make you number one!
I have bought alot from overstock, returns have been easy, but always check internet for pricing, they do not always have the cheapest price, but they are reputable, don't have to worry about being ripped off like a site not as well known, shipping is cheap. A rug I bought which didn't match color in picture, was returned with no problems. Customer service always ready to assist. Great site. They also have a world site where you can buy hand made goods from All over the world giving people a chance to make money who really need it.
I felt I had to review this site- just to vent my frustration. I shopped for office chairs. I was happy to find several at a reasonable price- but each one I tried to purchase had a pop up note saying, 'sorry this promotion has ended,'. My feeling is if the promotion has ended, then the sale price should have been removed. How hard would that be? If feel the price should have been honored. I contacted customer service and they could have cared less. Just had to vent. I also am no longer a customer of overstock.com
First experience with company. Received the wrong item twice. They finally admitted that they posted the wrong photos of item. Had to call to see if return was received and again to get them to refund my card. Shop online all the time never had such a nightmare experience. No compensation offered. Will never shop with them again!
I bought a 10k white gold diamond ring, very disapointment ring is like i'm wearing a wire in my finger.
I love coming to this site, it always has some sweet deals.
They really have over stock. That's why I got my favorite study table on low price.
Thank you for making my day good.
Way to over-priced. Shopped at many overstock sales and this site is unbelievably over-priced!
Careful everyone! Watch out for Overstock's bait and switch! We purchased an item listed as a chair and ottoman, but when the order arrived, the delivery came short - it was missing the main item, the chair! So what did overstock do? They just changed the description on their website! So we are now stuck with the item that we don't need without the missing item. But Overstock won't make good on the order and send the missing item. We were going to purchase it at another site for only a few dollars more. Not they have no stock and were out of luck! So be careful, because Overstock's descriptions aren't accurate, they won't honor their word, and shopping there is a waste of time, money, energy, and very stressful! You can buy something, but wait for the surprise when you see what you actually get! Because there's a good chance it won't be what you ordered! And Overstock doesn't seem to care! Very bad service and unreliable!
I recently bought several items and I am pleased with them all. I bought two chairs, a 5x8 rug and the runner to match. The 4 stars instead of 5 is because I wanted to also buy a fake Xmas tree and found those prices were too high. But I am very happy with the prices f what I bought.
Answer: Hey, I would be very careful. I have transacted with Overstock three times and I don't believe there is as much security in terms of guarantee as with Amazon. And, if you buy items fulfilled by Amazon (meaning the product ships from Amazon's warehouse) you are even more guaranteed. For example, I bought some dinner napkins from an Amazon seller, fulfilled by Amazon. They were not what they were supposed to be and Amazon issued me a credit immediately and scheduled UPS to pick up my item to return. I'm very confident that with Amazon you will get quality service and if the product is not as described or substandard you will be in better hands especially with Amazon fulfilled items. Overstock is just not up to par and I wouldn't purchase something like a medicated cream from Overstock until they get it together.
Answer: I used a credit card on Overstock when purchasing my bed. It was years ago, I still sleep on it. I had no problems using my credit card on Overstock
Answer: They send it back to Overstock, call or Email them for a refund