Overstock.comReviews 1,319

My order said it would take 10-15 days to deliver, which I thought was a long time but oh well. They don't tell you where things are getting shipped from. Turns out my item was an international order and after about 2 weeks the status of my item changed from "Shipped" to "Delivered" but I did not receive my item. There is no tracking number, and had I known this before, I probably would not have ordered anything. I have contacted Overstock twice and both times they said a representative would contact me in 1-2 business days. Its been almost a week and no one has contacted me and I still haven't received my item. What a waste. I will never order from Overstock again. Hopefully someone will get a hold me soon so I can at least get my money back.

I ordered a dining room set which was named Gracy Transitional Medium Brown Ladder Back 5-piece Dining Set and listed at $877.49, This is a very small table with 4 chairs. I was expecting decent quality both from the description on Overstock and the price. However what arrived was a total piece of junk. My husband spent a lot of time putting it together and each of the chairs wobbles by at least 2 inches. The quality is super cheap. I went on Overstock to see if there were any reviews and it stated that the product was out of stock and there were no reviews. I looked at the box that the table and chairs had arrived in and googled that. What came up was a Shasta dining set from Coaster Furniture. Indeed it was the exact same photo that was used to advertise this Gracy Transitional set on Overstock. The kicker this Shasta set was selling everywhere else for less than 1/2 what I paid. In fact I found it for as little $319 elsewhere. I called Overstock irate and told them I would be returning the table and to refund my credit card. They told me I had to disassemble the table and get it back in the boxes. Hell no we just spent hours putting together this piece of crap that you falsely advertised. I have been calling them daily for almost a week now and getting a total run around. Their customer service beyond sucks and they told me that it is an issue between me and the oversize delivery company. What? The oversized delivery company did not change the name on a product and more than double the price. The oversized delivery company did not sell me chairs that are super flimsy and wobble all over the place. Buyer beware. Never order furniture from Overstock.

My daughter ordered a wood dresser for her apartment. It was damaged on the corners. They said they would send another one, which they did less than a week later, but that one was even more damaged than the first one. Luckily this time we made the UPS guy wait until we inspected it, so we refused the delivery. We still have the first one sitting there waiting until someone from the carrier comes to inspect it. They said if no one shows up within 10 days, we should dispose of it!

My iPhone charger broke so I order anew one from Overstock. My order was placed on March 25,2017. Their online system is horrible and does not show step by step tracking. I called customer service today (March 29th, 2017) and they told me that my item is scheduled to be delivered April 1st, 2017, a whole week after I made the order. If I knew this I would've order from Apple. I chose overstock because they were supposedly cheaper, however, I would've paid the extra money to receive my charger in a timely manner. I will NOT be ordering from them again.

I placed an order for two rugs on Monday. I used my name and billing but somehow used my boyfriends credit card number, which was first number on file. I called and explained what happened. ( within the hour). I cancelled the order and said I'd reorder with the correct credit card number. I look online and see the cancelled order and second order still being processed. So I online chat with a lady and she says it will be fixed. Today ( two days later) I get an email stating that they shipped both orders. This is the worst company ever!

CustomerboughtI have been shopping at overstock for the better part of 5-6 years. My first purchase was a metal bed really cute for my daughter. I didn't have much money and she was growing out of her toddler bed. I crossed my fingers and prayed to God I just didn't screw up, but it was amazing. Over the next cpl years I have bought a captains chairs, a brand new mattress set for my mother in-law, curtains, dishes, towels, ect and never once have they lost my package, or even come damaged. I will continue to use this site for as long as they stand behind their products, an have a great customer service

My phone broke and so my husband and I searched the internet for a new one, finally finding Overstock to have the best price. I received an email that stated I got 12% off my first purchase but when I tried to apply that at checkout it wasn't working. I pulled up the costumer chat and the person on the other line was WONDERFUL! They applied the coupon for me even after telling me that according to the fine print that coupon wasn't allowed to be applied to an electronic purchase. They were so kind and willing to help quickly! I would recommend Overstock to ANYONE!

I ordered a hard to find item as a gift for my grandson. When I placed the order, there was no indication that the item was out of stock. I even ponied up an extra $16.64 for 2 day shipping. 5 days later, my order was still showing a "processing" status. I contacted O.com via chat, where the rep assured me multiple times that my item was in stock and would be sent shortly. She said that a sure sign would be if my CC was charged. Sure enough, the next day ( day 6), my card was charged. Waited 2 more days for shipping confirmation, then get an email acknowledgement of ME cancelling the order. WTF? Really? Then about 6 hours later I get another email saying that THEY "discovered" that my item was out of stock, and THEY were cancelling the order, and my CC would be credited the purchase price... no mention of refunding shipping price. 2 more days of chat and email to resolve.
I'm happy for those that have had success with this company, but for me, it's NEVER AGAIN.

I HAVE NEVER IN MY LIFE OF ONLINE SHOPPING EXPERIENCED SUCH A DISASTER WITHIN 3 DAYS OF BEING A CUSTOMER! DO NOT ORDER FROM THEM THEY CLAIMED TO HAVE NEVER GOTTEN MY VERIFICATION DOCUMENTS THAT I SENT THROUGH THE LINK THAT THEY SENT ME. THAT IS BULL$#*!! They SHIPPED ALLL MY ORDERS EXCEPT ONE BECAUSE THEY NEEDED VERIFICATION FOR SHOES AND A DAMN BATHING SUITS AFTER APPROVING MY OTHER ORDERS. THIS COMPANY IS $#*! BACKWARDS. THEY LOST A CUSTOMER AND I WILL WARN EVERYONE!

Ordered a bed on the 11th, was supposed to be here by the 15th. Overstock said it was on it's way to a UPS to be shipped out on the 13th but never made it there. Called customer service to see where our bed was located and couldn't find the bed. Got an email stating your package might be delayed. Besides them saying that UPS had a fire and that our bed may be delayed again there was nothing we could do but wait for an update we never got. Werid how it never made it to ups but we are told their a fire... Anyways customer service said we can't give you your money back. We will get back to your on the 20th or 21st to let you know if we find your package. Nothing back. Finally got a nice lady who would refund us because our package basically never got out to be shipped. So needless to say am I not happy with overstock.

It's baaack as of August 2024. In 2023 Overstock acquired Bed, Bath and Beyond a company that went chapter 11 and was forced to close all brick and mortar stores. Then Overstock decided to use the BB&B name. (And the award for worst marketing's strategy ever goes to…) Yes, I rolled with the changes and continued to shop the site. The transition went surprisingly well. The new rewards program is not great. Back to Overstock, the new ap is horrible. Tons of bugs (can't go back to search after adding to cart, broken link on track shipping, no way to reach CS) I don't understand as it seems you could just use the old BB&B ap's code. I am not sure why they would try to bring this back. FYI the items and the prices and the CS reps are all the same. The ap is so non functional, I actually thought it was a scam. I researched it before I placed an order to confirm it was real. My order was delivered to the wrong address by the carrier and customer service did resolve the issue to my satisfaction. However I will advise you use the Bed,Bath & Beyond ap and website for now.