My phone broke and so my husband and I searched the internet for a new one, finally finding Overstock to have the best price. I received an email that stated I got 12% off my first purchase but when I tried to apply that at checkout it wasn't working. I pulled up the costumer chat and the person on the other line was WONDERFUL! They applied the coupon for me even after telling me that according to the fine print that coupon wasn't allowed to be applied to an electronic purchase. They were so kind and willing to help quickly! I would recommend Overstock to ANYONE!