Overstock.com

I have not shopped from Overstock but, after reading the reviews many of which had the same issues I cannot see a reason to bother with them. And where is the company representative to answer to the customers? Customers trusted you all enough to send their hard earned money for some decent merchandise. Not only does Overstock not contact them but, none of them are on here to defend themselves. That means they do not care. Find the brand elsewhere and shop elsewhere. Overstock is way over rated.

I have been shopping on overstock.Com for 15 years. I have found some great deals on there. Last year I bought myself and 2 daughters 1/2 carat black Diamond earrings and the back fell off 1 in just a couple of days but they shipped out a pair with a pouch to return the other earrings. That was very nice however since then both of the other 2 pair we lost the back on both after 6 months. We went to local jewelry and replaced the backs. I have bought a lot of 14 k chains from the site.

I have only ordered office supplies from Overstock. Every order has been perfect. The minimal shipping fees, the delivery and the excellent comparative price have combined to make me a very happy Overstock buyer.

(AND... I do not work for this company or know anyone there. At all. This is a legitimate review.)

Overstock apparently has a back end process that changes the shipping address to some official address, but in the process they excluded my apartment number. Luckily they did include my building number so hopefully when UPS turns the package over to the office they will know who it is for. I called customer support and they stated that they don't have the ability to change the shipping address after the order has already been made. I may shop there again for cheap stuff like I did this time but I will never get anything of any real value there for fear of the item being lost.

Their selection is rather spotty. I've bought from them several times and have had to contact their customer service team on occasion and have always had the best experience with it. They generally seem very enthusiastic and caring. They stopped selling home media/entertainment for awhile and now one of their marketplace sellers has filled that gap, although that market place seller's selection is about as unpredictable as Overstock's selection of electronic devices.

Recently I bought a huge coffee table from overstock. Once I assembled it I realized there was bunch of dried on glue in one corner. It was visible and really ugly. I called overstock to see what could be done. They offered many options. Replacing the piece where the glue was, or the whole coffee table or sending the table back for a full refund. They made it super easy to return the table. They even covered the shipping cost back. I've bought many things over the years via overstock and never had any issues, I'm happy to know that if I ever do need their help, that they actually will help.

If I could offer it 0 stars, I honestly would. Ordered a light from the site that was $200 cheaper than a competitors. It's been 5 weeks and there's been no light. I had called to follow up a few weeks after the original purchase- at that point asked if I should take a refund and go elsewhere as I needed this light installed before an event and there was no sign it had shipped. Was reassured they had the light and it was shipped out. Even got an email saying the label had been created. 2 more weeks go by- call again and am now told they can no longer fulfill the order. I've been on hold for 45 minutes and counting as they tell me there's nothing they can do. Best they'll offer is a refund for the original price. I now no longer have time to order it from another site. There's no willingness to come up with solutions. I'm honestly so frustrated with the time spent, lack of results, and the unwillingness of their staff to support.

I ordered some curtains from Overstock. When they arrived they did not look like the picture in that the color was way off. They showed a muted print and the actual print was a stark white on teal. Very garish. I feel I should not have had to pay $16 to return these curtains due to this. I will not be ordering anything from Overstock again because of: 1. Cannot Email Customer Service 2. Charged return shipping for something that was not my fault.

This is an average canvas but it did not match my room the way I thought it would. So, I decided to return it and keep looking. When I went through the process of requesting a return and printing the return label for $26.00, I learned it would cost me $26.00, the canvas cost $79.00. With the cost to return, it's almost not worth returning the item. I'm very disappointed. I was not totally disappointed in Overstock at that time. But, as I wrote a review, it was denied. So, you can't even write a review on your true experience. Now I won't purchase from them.

If you are looking to have a soul-crushing, frustrating, and the worst online shopping experience of a lifetime, Overstock is the place for you. My husband and I bought chairs we were really excited about, having looked everywhere for the perfect chairs and found them in Overstock. We had to order these chairs three times because they were sent to the wrong address first, lost the second, and arrived broken on the third try. We were promised credit that we never received and although we acted politely to everyone we spoke to on the phone so as to alleviate some frustration, we were treated with annoyance as if it was our fault. I understand I'm writing this review solely based on the fact that I had a horrible, nightmarish experience, but if you are able to read this and still order from them, then you and Overstock really do belong to each other.

I recently purchased ~$10,000 in furnishings for my new home which included a $1,500 King mattress. Upon receiving the mattress, I lied down on it and realized that it was too tall for my platform and too soft for my liking. My request for a refund was rejected because Overstock.com policy states the following:

"You will only qualify for a full refund for damaged or defective mattresses, mattress sets, or foundations if you refuse the item(s) at the time of delivery. If damage/defects are found after delivery, please notify us immediately."

It is impossible to know that you will like furniture simply by viewing it on a website. Furniture is used in our living spaces and therefore, we can only know if it meets our needs if we "experience" it in our living space. Overstock.com fails to realize this important fact and therefore, I will never waste another dollar with them.

I ordered some patio chairs and then changed my mind. I cancelled the order while the status still said "processing". Overstock's return policy states that a full refund will be issued if the order has not been processed. They are now trying to charge a restocking fee of $111.00 because they say I refused delivery of the item. They were never delivered to me. This is completely untrue! I disputed the charge with my credit card and they are saying that overstock provided a tracking number showing that they were delivered and I refused the delivery. They had to have manufactured this because it is completely untrue. I will never order anything from Overstock again.

Beware of using the "no" interest for 12 mos - 18 mos. If you make multiple purchases and pay over an above the minimum due, they don't take your "overpayment" and apply it to the oldest no-interest transaction. They spread it across all of your transactions so you THINK you are paying more per month to pay off the oldest transaction. Nope. I was hit with over $3k in interest for owing.50 on one transaction and $1.41 on another and.99 on a third. They don't apply and pay off because if it goes past the final due date, they collect interest on the past 12 - 18 months. Awful. Good luck Overstock with your "stock" value when everyone starts filing bankruptcy because you are raping them with your "finance" charges. Awful, shameful and disgusting practice.