Overstock.com

I looked all over the Internet for comments on return fees if a sofa doesn't work out and found none. Now I regret ever ordering from them. Total waste of $147.00. The couch was too small and the wrong color. I had to call for them to respond to my request for the return and then get hit with the return fee. And be sure to save the huge sofa box or it will cost more. The website should warn buyers of the return fee. We are buying furniture site unseen after all! And it was free to ship to me. Kind of misleading. Never again.

My daughter ordered a wood dresser for her apartment. It was damaged on the corners. They said they would send another one, which they did less than a week later, but that one was even more damaged than the first one. Luckily this time we made the UPS guy wait until we inspected it, so we refused the delivery. We still have the first one sitting there waiting until someone from the carrier comes to inspect it. They said if no one shows up within 10 days, we should dispose of it!

My order said it would take 10-15 days to deliver, which I thought was a long time but oh well. They don't tell you where things are getting shipped from. Turns out my item was an international order and after about 2 weeks the status of my item changed from "Shipped" to "Delivered" but I did not receive my item. There is no tracking number, and had I known this before, I probably would not have ordered anything. I have contacted Overstock twice and both times they said a representative would contact me in 1-2 business days. Its been almost a week and no one has contacted me and I still haven't received my item. What a waste. I will never order from Overstock again. Hopefully someone will get a hold me soon so I can at least get my money back.

We bought a pair of shoes that turned out too small. I contacted them and was told that I should ship them back for a full refund. I returned my purchase over a month ago and still did not receive the refund. Contacted overstock and been promised a refund but still no refund. Overstock said refund should be processed within 5 days. The refund tracking on their website showed that the return merchandise was delivered over a month ago, March 28,2017 to be specific. I had to contact my credit card company to intervene. You can really waste a lot of valuable time shopping at overstock.com

I purchased a protection plan and now that I need it, no one at the company or third-party vendors will help me. So essentially, I gave the company $40 for no reason. I am livid and exhausted. I can't believe they outright stole from with all the evidence I provided for my purchase.

After you order a product the money is immediately taken from you account while your product sits in their warehouse for months. I tried for months to contact someone regarding this massive screw up but overstock has no customer support. They still owe me hundreds of dollars for an item I had to cancel after it sat in their warehouse.

While our order was lost in shipment by FedEx, follow-through by Overstock was sadly lacking. A replacement was supposed to have been sent last week but no communication from Overstock about the status. Tried to cancel and have the charge refunded. Now I would have to wait until I receive it and send it back to get a refund. This would not be acceptable since would not be around to do that. Awaiting word from customer service if this can be changed but even if they are able to stop shipping, it has not been a pleasant experience. I'll live without the item and look elsewhere.

Anyone else had problems with their delivery time? I placed my order 7 weeks ago. I have contacted them three times with the same answer each time. "It is on it's way to you and it stated in the order it would take a few weeks." I have not had any kind of update on my order since it said it was shipped and they are giving me no information!

I purchased island stools from Overstock. They didn't even last a year. The sent 2 new ones after 2 flat-out broke- the replacements lasted 6 months. The design was defective. They do not stand behind their products. I left honest reviews on their Facebook posts and they blocked me from sharing my experience. Horrible products, Horrible company.

Will never order from this website again. The first time I did the item fell apart pretty quick but I thought maybe try again. Have not used the product yet but it not the size I want so went to get a return label and it was charging me $10. That is more than the original shipping. It not even worth sending back. Will never order from there again. Complete rip off. The only reason I'm giving a 3 was the quick delivery or I would be giving a 1.

We tried 2 orders with these people. The first was a faux marble top bar table. The underside of the table had 4 pre-drilled holes where the base attached. The base couldn't be attached however because the holes were too far apart to align with the pre-drilled holes in the table top. Not even close! Returning this has been on going drama, still unresolved.
The second order was for 2 black diamond pattern bar stools. We only received one, not black, but orange!
Quality control does not exist here, buy at your own peril.

Easily found better prices on everything I looked at. Delivery was bad on area rug. Haven't bought anything in a few years and now that I see the CEO is a political operative for Republicans, I will never buy another thing from them.