Ordered ink cartridges for Cannon printer and a drum for my Brother printer. EVERYTHING was defective. Won't do anything for the cartridges "company policy", will replace drum after I send the one I'm using back and wait for the replacement to arrive. It'll probably be bad as well so why bother? Very lame. I might as well have thrown my money into the trash which is what I'll have to do with their products. Won't happen again.