OrchardReviews 701

I ordered a phone from orchard and it arrived with faulty charging port. I couldn't charge it properly and after contacting support it took days for a response. When i finally got one, they asked me to send the phone back which was a hassle. Definitely not the quality i expected

I had a tough time trying to contact orchard's support team. After receiving a faulty phone, I attempted to resolve the issue through their chat, but i was ignored for days. When I finally got a response they told me i had to wait even longer for a return label. Very disappointing.

I bought a phone from Orchard but I had some issues with my order. Although the phone arrived fine I had trouble getting through customer support when I needed clarification on the return policy. Hopin they improve their communication in the future because the product quality itself wasn't bad at all.

I'll never buy a refurbished phone again. Sure they replaced the battery, but the phone itself stopped responding after the return date expired, and I was out a few hundred dollars. Bleh.

I have used Orchard twice to sell my phone, they give me the highest price and make the process super easy.

I was completely satisfied with my selling experience on Orchard. The price was reasonable and I received my money as promised.

I was looking for a quick way to sell my IPhone without having to deal with selling it myself. I was ok with the fact that I would not get absolute top dollars for the phone. Process was smooth, got the expected amount after a few weeks. Would totally use them again to sell my used phone.

Purchased an iPhone XR NEW (not refurbished) from Orchards May 2022. Phone came with a 1 Year APPLE warranty. The phone's screen got cracked. Called Orchards re warranty. Informed screen covered under APPLE warranty and to contact an APPLE repair facility. Repair facility informed me I had a 1 year limited warranty, but only covered DEFECTS in the phone, consequently I was on the hook for the repair $259.00 plus tax (I am sure l can get screen replaced for significantly less.) I was never informed warranty was limited, therefore waived purchasing extended warranty. Knowing warranty was limited l was farther ahead to have purchased a GOOD refurbished unit with warranty. This option was cheaper. Orchards refused to replace screen as per their warranty. Customer service? Purchased numerous APPLE products from orchards, recommended orchards to numerous friends and acquittances. Taking, it all back. Buyer be ware!.

Checked prices yesterday (before Black Friday sales) after getting the promo code, and guess what… the price on an iPhone SE 2022 went from $475 to $499. They jack the price 5% to give you 10% beautiful. They are not getting my money. Not honest

I purchased a Samsung Galaxy S9 advertised to be in Like New condition, however, the phone Orchard provided had an angular scuff mark (see photo) on the centre of the screen beneath a cracked screen protector. Orchard had no replacement phone in stock and eventually agreed to refund the price differential between a phone in Like New condition and a phone in Good condition but will only cover the $20 cost of the screen protector needed to hide the scuff as a credit against a subsequent purchase.

These guys are legit.

I've bought several iPhones through them and you can't beat the price and fast shipping.

Also they sell your phone for you. All you have to do is to send the phone and wait for it to be sold. They are honest. My phone was lightly used in my opinion but they changed it to like new giving me more money.

Thumbs up!

I believe this is the 2nd or 3rd time I've used Orchard to sell my phones. I do my research and I check out other Canadian companies to see who offers the best prices, and it is always Orchard that gives you the best value for your phone! You do have to wait 4 weeks to get the most $$ for your phone, but don't let that scare you! At the end of the 4-week waiting period (which is where your phone is listed for 4 weeks) you receive an e-transfer right away. I got $241 for my iPhone 8 that was in excellent condition. I always love using Orchard they are super prompt, organized, and professional. Highly recommend!

I purchase an unlocked iPhone 7 from them. They sent me a phone that never powered up. I call their customer service and they told me to return the device, which I did. I asked for a full refund, but they said to me that they could not until the phone could be power on to verify the serial number. They were already assuming that I returned another phone. Anyway, after few days, I turned out that the phone they sent me had water damage according to their technical repairman. So, they deducted 56.50$ on my refund for the repair. They had the guts to charge me for the repairs. This is robbery.
In resume, they sent me a broken phone and made me pay for the repairs. This is ridiculous. Don't deal with this company as they say something but do another. Go somewhere else to buy a secondhand iPhone.

Recently bought an Iphone 7 from Orchard, and the phone ships with a remote management lock on it. Can't get past the setup screen, can't use the phone, and it's under control from a company. Replacement shipped about a week later, working great.

My order was processed within the 24 hour window. I received the information I paid for and expected. Thanks very much for a great service

Purchased an iPhone 12 mini and selected the offer to purchase a screen protector and the "free" service to apply to phone prior to shipping. Received an email saying "sorry for the inconvenience" but, we don't have any screen protectors and you "should" see a refund in 5-10 business days.
Here's a thought... don't sell a product you don't have and if you really want to make the customer happy, send a team member out to go buy one an apply it quickly and update your website to stop this from occurring.
I haven't even received the phone yet but, I am less than satisfied or impressed with --The Orchard Team.

Initially, I was sceptical, however, I decided to give it a go. My 4.5 year old iPhone SE was initially given what I though was a decent price, however, I was surprised that they tested it and concluded that it was worth more - Nice! It was easy to sign up, get the envelope, mail it (free, no accessories needed) and then wait for the 4 week selling period. I got a notice that my money was ready via e-transfer and completed the transaction. I highly recommend using Orchard if you have an old phone you want to get rid of... Could not be simpler!

Extremely happy with Orchard. Their service is top notch and they are quick to respond. Highly recommend them :)