Orchard has a rating of 3.66 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition, and new phone. Orchard ranks 1st among Iphone sites.
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I have used Orchard twice to sell my phone, they give me the highest price and make the process super easy.
I purchased a Samsung Galaxy S9 advertised to be in Like New condition, however, the phone Orchard provided had an angular scuff mark (see photo) on the centre of the screen beneath a cracked screen protector. Orchard had no replacement phone in stock and eventually agreed to refund the price differential between a phone in Like New condition and a phone in Good condition but will only cover the $20 cost of the screen protector needed to hide the scuff as a credit against a subsequent purchase.
I have used Orchard twice to sell my phone, they give me the highest price and make the process super easy.
Recently bought an Iphone 7 from Orchard, and the phone ships with a remote management lock on it. Can't get past the setup screen, can't use the phone, and it's under control from a company. Replacement shipped about a week later, working great.
Tip for consumers:
Expect inconvenience.
I believe this is the 2nd or 3rd time I've used Orchard to sell my phones. I do my research and I check out other Canadian companies to see who offers the best prices, and it is always Orchard that gives you the best value for your phone! You do have to wait 4 weeks to get the most $$ for your phone, but don't let that scare you! At the end of the 4-week waiting period (which is where your phone is listed for 4 weeks) you receive an e-transfer right away. I got $241 for my iPhone 8 that was in excellent condition. I always love using Orchard they are super prompt, organized, and professional. Highly recommend!
I'll never buy a refurbished phone again. Sure they replaced the battery, but the phone itself stopped responding after the return date expired, and I was out a few hundred dollars. Bleh.
Tip for consumers:
Very nice people working their but the phone was useless after just a few months.
Products used:
Iphone 8
I've purchased multiple phones from orchard and have had no issues with any of them ever. Love the fact I'm getting a decent second hand phone that'll do what it states. Everyone needs to remember, you are buying a used product and as such issues may arise.
Cheers
Paul Dunnett
This is the third or fourth time I have used Orchard to get some money for my old phones. Their online sign up process is quick, easy and you know the "value" of your phone right away. They send you the prepaid box for your old phones, no concerns whatsoever. As in past, Orchard actually gave me more money for my old phone than originally expected as my phones were in better condition than expected. Money was transferred to me on time, via email Interac. Thank you (again) Orchard!
Checked prices yesterday (before Black Friday sales) after getting the promo code, and guess what… the price on an iPhone SE 2022 went from $475 to $499. They jack the price 5% to give you 10% beautiful. They are not getting my money. Not honest
I was looking for a quick way to sell my IPhone without having to deal with selling it myself. I was ok with the fact that I would not get absolute top dollars for the phone. Process was smooth, got the expected amount after a few weeks. Would totally use them again to sell my used phone.
I've purchased two iPhones in the past from Orchard. But this was my first time selling through their service. It could not have been easier. They sent me all the shipping materials I needed, I sent them my phone and four weeks later (on the exact date they promised), the money was deposited into my bank account.
Sure, I might have been able to get a slightly higher price by placing my own online ad, fielding offers and then meeting strangers in a parking lot for the handoff. But I would never buy a used phone from someone I didn't know, so why would I sell one that way?
I was completely satisfied with my selling experience on Orchard. The price was reasonable and I received my money as promised.
I have now bought and sold a phone through Orchard. Easy to use app. Excellent customer service. Any questions or comments handle quickly, efficiently and with a personalized touch that lets you know that your email was actually read and addressed.
Phone I had bought arrived quickly and has worked well for over a year. Sold another phone through the site. Quick testing of phone through app, options for selling, packaging supplied to ship and efficient payment when promised.
Very pleased.
This has been my third successful sale on Orchard. I sold an iPhone 7 Plus with the intention to move up to a iPhone X. From the automatic assessment of my iPhone condition to trade-in price quotation... to customer support, the Orchard experience is the best by far. The friendly customer support team is always there to help me through the entire process. Orchard has the right people behind great technology. They take the risks and headaches out of selling our treasured iPhones.
Thank you,
Trueman
My first time ordering a phone online. I received my phone promptly and in excellent condition at a fair price, with good communication from Orchard at every step.
Ordered an iPhone 6s in "like new" condition. Arrived on time and as expected. Looks new and works perfect.
I called Orchard on the phone prior to ordering and they answered all my questions, really great to have a person to speak with when ordering used/refurbished products.
I purchased a Samsung Galaxy S9 advertised to be in Like New condition, however, the phone Orchard provided had an angular scuff mark (see photo) on the centre of the screen beneath a cracked screen protector. Orchard had no replacement phone in stock and eventually agreed to refund the price differential between a phone in Like New condition and a phone in Good condition but will only cover the $20 cost of the screen protector needed to hide the scuff as a credit against a subsequent purchase.
Just sold my 'old' phone to Orchard for the second time, and also for the second time, ended up receiving more money than had been quoted. Sure, I take care of my phones, but that doesn't take away from the level of honesty Orchard exhibits by paying out additional funds, when warranted. It's also a super easy process when selling a phone - they will provide all the materials as well as pay for the shipping. You really can't go wrong using their service.
Products used:
sold my 'old' phone to Orchard
I was skeptic, but after using the second hand iPhone Orchard has sent me, I would highly recommend this option to others. By far the best option-price wise. Yet to find a problem (after a week now) with the product, and I know it is a legit device. Thanks Orchard Team! Keep up the good work, and I hope that your will grow your business.
Tip for consumers:
Do it!
I bought 2 I Phones from Orchard. The I Phone 7 started to act up after the ios 14.4 update. I had no service on cellular network part. I tried many different ways to sort this out without success. When I looked up the problem I found that the model I purchased for myself had an issue with the cellular part of the phone. It is a hardware problem with a defect in the circuit board. When I called Orchard about this they said sorry but your out of warranty and we will give you a credit of 100.00 toward a new phone if you return the old one. If this is a known defect why would they sell it to me in the first place. $322 for 5 months use of cell phone is a bit expensive.
Tip for consumers:
Be very carful and dont just look at the price like I did.
Products used:
I Phone 6 and 7
Process was so easy, wish I had heard of them sooner!
The exact phone I wanted wasn't available when I first checked, so I signed up for e-mail notifications. Sure enough, a couple of weeks later, I get an e-mail saying a 64Gb iPhone SE was available. Ordered online that evening, phone in my hand 3 days later.
Will definitely recommend to others & use again in the future!
I purchased a iPhone 5s, and so far we had a great experience! The costumer service was very impressive, I requested something and they worked with me. Thank you Orchard!
I've bought several phones from Orchard and am very satisfied with them. Quality has been as described. One phone had a battery issue and we got attentive service with quick response times. I would buy from Orchard again.
My wife and I both purchased iPhones from Orchard after an online chat with Elizabeth. We were really happy with the initial service and the follow-up service that we required (our own doing!). I am incredibly happy with the phone and service!
Currently own a galaxy S10 but haven't been impressed with Android auto for the past couple months so I decided to buy a cheap iPhone for the use of apple carplay. Decided to use Orchard as their prices were about the same as local Craigslist prices but without the hassle of going out and meeting a stranger to buy a phone. Ended up getting an iPhone 7 for $220. Took about a week to get the phone and have been totally impressed with the whole process. The phone arrived in exactly the same condition as advertised. The battery health is at 99%, that in itself is pretty remarkable for an older iPhone. I have zero complaints and will recommend this company to all my friends and family.
This review is only for the support given to an iphone bought from Orchard, did not get any response from orchard regarding an issue with an iphone i bought from them. No response at all. I would not recommend buying from this company as they do not giive any support issues.
Orchard is a service that buys and sells high-quality used iPhones.
Orchard was founded by three friends who thought that buying and selling used iPhones on Craigslist and Kijiji was too much of a hassle and too dangerous. We work hard every day to bring their customers incredible products that make their lives easier. We also pride ourselves on our customer service, as well as how accessible we are to prospective customers. Got a question about Orchard? Shoot us an email at info@getorchard - we'd be happy to clarify anything about our service.
Thanks for reading!
We're sorry to hear about the issue with your phone!
While our team diligently tests out each device, sometimes, an issue can come up after the phone has been sold, or later down the the line after the warranty has ended. Sadly, there aren't any tests to predict if an issue may come up, and we're really sorry that this was the case with your phone.
If you haven't tried already, we'd be happy to see if there is maybe a bit of troubleshooting we can suggest to resolve the issue. To do so, do you mind sending us an email to support@getorchard.com with your order number and name? We can then pull up your information and take the next steps to try and help you out.
Thanks in advance!
- The Orchard Team