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Orchard

How would you rate Orchard?
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Canada
1 review
0 helpful votes
Follow Lisa M.
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So glad I found Orchard!
December 13, 2014

So far we have sold 4 phones through Orchard and have 2 more up for sale. I don't feel comfortable selling them myself so I'm really glad there is a site like Orchard. The process is so simple and the staff very helpful and courteous. Can't say enough good things about this company. Love them!

Date of experience: December 13, 2014
Canada
1 review
0 helpful votes
Follow Derek Q.
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Recently sold my iPhone 6 Plus to Orchard in Downtown Toronto, they offered a quote that were higher than trade in value that carriers and retail electronic stores typically offer. Better yet, after through inspection, they believe the phone deserve a even higher resale value and they did not hesitate to honour that. Will come again when needing to sell another phone or even buy one.

Date of experience: August 17, 2017
Canada
1 review
0 helpful votes
Follow Maggie R.
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Got my phone in less than 24 hours after I had ordered it. They put the screen protector on (hardly noticeable, as promised) and the phone was in great condition. Definitely going to be getting my next phone from this site!

Date of experience: November 4, 2016
Canada
1 review
1 helpful vote
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What a steal
February 6, 2017

Amazing phone for an absolute steal of a price. Phone definitely did not look used when I first opened it other than a couple marks near the charging port. Will definitely use Orchard again for any phone needs, even emailed me to see how it was going and if I had any troubles:)
Amazing service

Date of experience: February 5, 2017
Canada
1 review
0 helpful votes
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Iphone 6 sale
May 31, 2017

LOVED how easy it was to sell my old iPhone 6 with Orchard. The app let me get an assessment and a quote before sending it along, they paid for shipping, then followed up immediately with a confirmed price (the exact same one the app gave me!). 4 weeks later (you get paid more if you wait longer), I had $323 e-transferred to me. SO EASY.

Date of experience: May 31, 2017
Haipeng S.
Canada
1 review
1 helpful vote
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The customer service is really nice and helpful, then relied your email very quickly and normally will answer your questions.
Even though the price of taking your iphone is a little bit lower than marketing price, but they saved you so much time and trouble.
I would highly recommend to sell your iphone on Orchard.

Date of experience: November 18, 2018
Canada
1 review
1 helpful vote
Follow Reta W.
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From the app testing my phone function, the receipt of the shipping materials, and then the notice that Orchard even will reimburse more since my phone was in such pristine shape!, and the fast sale with a e-transfer right away Orchard has been an amazingly easy, honest and excellent experience! Highly recommended. Thank you :D

Date of experience: January 3, 2018
Canada
1 review
2 helpful votes
Follow Jenn H.
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I've used Orchard to purchase phones for both my mobile app studio and my own personal use; all of their devices were in great condition, and their services (both in-person and online) were amazing. Local shipping within Toronto was also extremely fast. Definitely will go to them for any additional device purchases in the future!

Date of experience: September 26, 2019
Canada
1 review
0 helpful votes
Follow Dale E.
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This was a great way to recycle my old iPhone. Absolutely simple. Orchard's app is very slick. It assessed the condition of my phone remotely. When I sent it in, having made a personal assessment of its condition, the Orchard people disagreed and offered me more money telling me that I was too harsh in my evaluation. The phone sold prior to their estimate and, bingo, I got an e-transfer in my inbox. Great service. They kept all their promises and were very reliable to work with. I highly recommend Orchard!

Date of experience: November 7, 2017
Canada
1 review
1 helpful vote
Follow Tom J.
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I stumbled on Orchard's services one afternoon, and I ended up selling my old iPhone 4 within a week of completing the quick and easy diagnostics test via their mobile app.

They were fantastic to deal with and were quick to transfer the sale price of my iPhone once they received the device in the mail. Great service if you're hoping to say bye to some old devices lying around! Also fantastic marketplace for purchasing used devices.

Date of experience: May 19, 2014
Canada
1 review
1 helpful vote
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Amazing
August 15, 2018

A friend recommended this company when I got my new iPhone and didn't know what to do with my old phone. They handled the complete process from start to finish and paid me more money for my old phone then I could get selling it myself. Very easy.

Date of experience: August 14, 2018
Kentucky
1 review
1 helpful vote
Follow Simon H.
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Just bought a new phone and wanted to I sell my 3+ year old iPhone 6 to Orchard. They quoted me $109 originally, which was surprising for a phone as old as mine. They sent me all the shipping materials which were easy to assemble, then I packed it up and mailed it back with the phone inside. They sent an email after they had received and inspected my phone and ended up increasing my quote to $132, because it was in "better condition than expected" (I take really good care of my phones, always in their cases, not a scratch). Compare this with Apple's buyback program was going to offer me $60 for my phone. Definitely use Orchard if you take good care of your phone, you won't be disappointed!

Date of experience: February 6, 2019
Canada
1 review
0 helpful votes
Follow Lorenzo B.
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Wanted to sell my iPhone through this site. It was painlessly easy. They did all the legwork, all I really had to do was download the Orchard app on the phone, run through the tests, and then send the box back to them.
I know the profit margins would have been higher had I sold it myself; however, Orchard is a great solution for those busy individuals (like myself) who have limited time to do so. Would definitely consider selling or buying through them again!

Date of experience: November 8, 2017
Canada
1 review
1 helpful vote
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Great experience!
December 5, 2017

I bought phones from them for years now, with a family of 4 this is a great website to purchase renewed phones. It's simple, straight forward, and I've always been more than satisfied with all my purchases. Very easy to communicate with them also, they will respond the same day or the next. Just sold them 2 phones for the first time and was very satisfied also. Easy process and they deposit the money right in your bank account!
Thank you for the great service!

Date of experience: December 4, 2017
Canada
1 review
0 helpful votes
Follow Timna B.
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My iPhone was stolen and a friend suggested that I use Orchard explaining that it would be 'like it never happened' - in other words, it was easy and fast! I got the phone less than 2 days after ordering it, with the new SIM card enclosed too, which allowed me to get my service back up with my provider over the phone. The phone is in "very good" condition, as advertised, and I am very happy with the hardware and the service I received from Orchard. Totally reasonable price too. Highly recommended!

Date of experience: December 23, 2016
Canada
1 review
1 helpful vote
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I was skeptic, but after using the second hand iPhone Orchard has sent me, I would highly recommend this option to others. By far the best option-price wise. Yet to find a problem (after a week now) with the product, and I know it is a legit device. Thanks Orchard Team! Keep up the good work, and I hope that your will grow your business.

Date of experience: January 9, 2017
Mexico
1 review
0 helpful votes
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2nd Phone Purchased
November 21, 2016

I was so happy with my first iPhone purchase from Orchard over a year ago, I decided to get one for my daughter. Their customer service, shipping and iPhone prices/quality can't be beat! Exceptional company! Friendliest customer service reps I've ever dealt with, so very patient. Awesome. Thank you Orchard team!

Date of experience: November 20, 2016
Canada
1 review
0 helpful votes
Follow liz c.
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I stumbled upon Orchard when I was looking for a new phone for my 14 yr old daughter who insisted that she only wanted an iPhone to replace her broken one. The costs of a new iPhone are outrageous so when I saw their add and the prices that they were asking (almost half price if not more) I was a little weary but thought I'd give them a try. Thank God I did, not only was the price amazing but the service and product as well. I received the phone within 2 days and when I called in with a quick question the customer service representative was very friendly and helpful. And the best part was that my daughter loves it and it looks and works like new. I will definitely recommend Orchard to all my family and friends, I just wish that they sold Samsung phones as well.

Thanks again orchard for helping me make my daughter happy.

Date of experience: December 7, 2016
Canada
1 review
4 helpful votes
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I have been looking for a safe, secure and efficient way to sell my old iPhone for ages. I was delighted with Orchard. Their interface is very user friendly, and the whole service was incredibly convenient. I will be using this in the future!

Date of experience: February 4, 2015
Canada
1 review
0 helpful votes
Follow David K.
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They delivered the goods... The phone was in exactly the condition they stated, From time of order to in my hand, it took two days... I am not sure you can beat that... Thanks for the easy to use website and quick delivery... David

Date of experience: October 18, 2017

Overview

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136
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