OpticsPlanetReviews 269

I placed an order with optics planet on 09/09/22, I received one of two orders from them on the 15th, my objective cover on the 17th says my ocular arrives but it doesn't. I loved their website and was wanting to buy an IR scope, being a third party for Amazon you hope it's legit. When I reached out to them via email they insisted that they were right and they sent both of my lens covers. Here it is 13 days later they refuse to replace my order. I contacted them on the 17th when they said it was delivered, the 21st one day after latest due date, and today the 22nd, all responses were it was delivered. Now I'm forced to buy my ocular lense cover from Hawke directly so as far as I'm concerned they are a scam or at best a crappy, piss poor business, they don't deserve the star I was forced to push. I do have copies of my email and receipt from Hawke for my ocular, bought today. Sucks this experience keeps you from shopping the small businesses.

I have spent thousands of dollars with this company in past orders but I will not shop with them any more for a few reasons.
The biggest issue I have with OpticsPlanet are their returns. I received the wrong color for a stock I ordered, I received an RMA and sent it back same day I received it. I had to contact them a half dozen times over the following month after they received it back asking where the credit was to my account. They said they were behind. Then said they processed it. Then they said I must have already spent the credit although if they had made any effort to check they would have seen I didn't place any orders since the one I was returning. They finally issued a credit but of course it was for less than the value I was due. I think they try to make the refund process so hard most people will just give up. I gave up on getting the last few dollars back, ordered something to use up the credit they eventually issued and will never order anything from this company again.
The other issues I have with this company are minor but still irritating. Their pricing is deceptive where they show a discount on the price for items that they are actually selling at MSRP (so if you do decide to purchase through them just shop around first to check). The other issue is that they use DHL many times to ship items that will ultimately arrive via USPS. I live just 2 states away from where they ship from and what should take 3 days max by USPS ends up taking 10+ days. DHL typically takes 5 days from the time it's ready for pick up to getting to their distribution center. Their distribution center ironically is still 2 states away, then they sit on the package for a couple days before transferring over to USPS. In the end DHL doesn't get the package any closer but just adds an extra week to the shipping time.

I've spent hundreds if not thousands with opticsplanet.com over the years. As of today, no more. Long story short, ordered a g17 zaffiri barrel on sale for $120. Checked out and paid in full for tax/shipping $134 with change only to be notified my barrel will ship in 2 to 3 weeks. Week and a half of waiting i receive a notice from PayPal i was just charged without my permission an additional $23. I'm done, avoid this company

I returned a defective item two months ago. After five calls I still have no refund even though I was told many time that I would receive a refund in 3 days. So far no refund.

These people want ship to you, don't buy from them, if it's on sale they will hold it! Check out the date

Optics planet sell items they dont have in stock.
They wont tell you this until after you pay for the item. They charge a large ammount for postage and ship with the cheapest slowest service. F#ck you optics planet

My name is Ronnie Jennings Iam a 26yr Army War Vet LTC type I have ordered different Merchandise of all Flavors from Optics Planet and never besides them being totally late on a few items, I have never gotten any of my Merchandise hanging out of the Box and tore open out of the packaging. I have been a good patron of Optics Planet and will continue but I would really appreciate your attention too this issue. Thank You Very Much.
V/r,
LTC Ronnie Jennings(Retired)

They refuse to ship anything to Canada, it'll let you waste a bunch of time going through entering your payment and shipment information, and then just let you know right at the end that they don't ship to Canada. They also blame this on the manufacture no matter what you try to purchase. This company is a joke.

I was shopping for a popular hiking boot that was sold out at most places in the size we needed. Optics Planet's website showed it as in stock. It shows up backordered AFTER I process the transaction. The date keeps moving back until I give up on it ever shipping and go buy a different pair in store as it was a gift. I had completely forgotten I had ordered it until I get a notification in my email the other day that they processed it on my account. I ordered it in MARCH, and it shipped in mid July, lol. Find your stuff elsewhere.

Online says it have the item in stock order been a month now keep changing shipping date won't recommend

I Bought this morning 07/09, a box of Hornady 125 grs. 308. Before 9 am.
And this afternoon i receive a mail that my order will be shipped between 1 and 3 months. With a note that my c/cr will be not charged till dispatch was done. WRONG, THEY CHARGE MY ACCOUNT EARLY ON THE MORNING!
Do not SELL products that you haven't in stock!

Ordered a red dot June 12 2022. June 14 got a email the order was shipped. There has been no movement on the tracking #. Call them and they told me i had to wait 15 business days to file a claim. I explained if there was any movement on the tracking # I would accept that however, there is no movement which leads me to believe that they shipped the order in there system but didn't actually physically ship the item. I will be calling them back July 6 to cancel the order and take my business elsewhere.

This company has horrible customer service. I ordered a part on 6/13/2022, I paid extra for expodited shipping, and it shipped the next day. Thats great! However shipping was a different story... It shipped out of the warehouse on 6/14 and tracking stopped on 6/17... I contatced USPS and they could not find it and updated tracking info on 6/20. I called OP customer service and they said that I had to wait 15 days after it was lost before they could send me another one. What what?!?! USPS said that they cant locate the package so why are we waiting 15 days after they cant locate it to ship me another one? I called USPS again today (7/5) and they said that they cant find it. So then I called OP customer serivce and they again say that I have to wait 15 days for them to ship me another part. Guess what today was 15 days and they still refused to issue me a refund or ship me another part. Horrible customer service! I will never buy another part from this company.

Ordered "IN STOCK AMMO" in November of 2021. After a month of waiting, I check on status to find out, ammo was back ordered. You will never get an update from OP or an explanation. Month after month I checked on my order. Month after month I was given a bogus ETA. 7 months after the date of the order I finally received an email that my ammo was in stock and ready to ship. I tried unsuccessfully for 2 weeks to contact OP, traded emails with them and updated method of payment. THEY CANCELLED MY ORDER! I waited 7 mo for ammo and they cancelled it. Absolutely worse customer service in the industry. Extremely disappointing! Shop elsewhere!

I placed an order 5 days ago and it still has not shipped. In that time I received two orders placed with Natchez on different dates, after ordering from Optics Planet. As of right now it still has not shipped. This was in stock items. Really bad shipping. If you order beware you will have no idea when you will get what you ordered. Look elsewhere.