OpticsPlanet

Have purchased several times from this company and its affiliate Dvor.com. My experience has recently been that they cannot and do not ship at the time they state. They blame the shipper, but they didn't send the package to the shipper. Lied and told me 6 days ago it was shipped, but it didn't. Problems with returns. They said refund within 10 business days of receipt, yet agent told me 14 days, and then admitted she was wrong. They Lied again. 14 business days after receipt still nothing from refund, and then only store credit. THE PRICES LOOK DECENT SO IT ENTICES YOU TO BUY, BUT THEY CAN'T SEEM TO SHIP ON TIME, HAVE TERRIBLE CUSTOMER SERVICE AND LIE TO YOU! BUYERS BEWARE.

Bought telescope and one of parts (Laser Pointer) was broken when I received the product. Notified company via email support. Was told to do an RMA. I asked if they wanted the whole package back or just the broken part to replace. Response I received stated... "Thank you for contacting us about your order! Yes sir, you can, since it respect the delay of return." which makes no sense. I packed up everything and the RMA required me to pay for return shipping. I sent a note to their support stating since the product arrived broken I was not paying for the shipping to return it. The response I got was "Okay. If you have any other questions or concerns, please feel free to contact us again." By no way was this response correcting my issue with having to pay for shipping. I then reached out to my credit card company to dispute this charge as the company was not making this process simple. Now OpticsPlanet says they will not send a pre-paid return shipping label until I remove the chargeback/dispute from my credit card company. I will not be held hostage by a business that operates in this manner.

I ordered 1 1/2 years ago and still do not have product. The nerve of then to continue to sell the item, w/o telling people about being on backorder. The most pathetic company I have EVER dealt with. After 1 1/2 years, I still hear sorry for the delay but the supplier is behind YET I GET THE PRODUCT FROM OTHER COMPANIES WHO GET THEM FROM THE SAME MANUFACTURER. WOW, SAVE YOUR TIME AND BREATH, ORDER 5 YEARS IN ADVANCE! MAYBE YOU WILL GET THEM BEFORE YOU NEED THEM.

I placed an order March 21st 2019 for an "in-stock" item. Shortly there after I got an email saying partial shipment and the product was 7-16 days out.

I've called and sat on hold for 34min one time, 27 min the next time, called and left messages, emailed and nobody gives me the time of day. Even today Zero for a response in any way, shape or form.

I just want to cancel the order or hear it's being shipped, anything!

I used PayPal instead of a credit card therefore I cannot place a stop payment so let that be a lesson in itself.

I am nobody special or important to them and I understand that but I am however and very dissatisfied customer and know from research that I am one of many.

Apparently I'm just going to have to except this horrible experience for what it is until they decide to send it to me but I will say...

Never again, They have lost my business for life and I will make it a point to make sure I never order a single thing from them again, and also advise others who ask me to look elsewhere.

Shame on you Optics Planet.

I Bought this morning 07/09, a box of Hornady 125 grs. 308. Before 9 am.
And this afternoon i receive a mail that my order will be shipped between 1 and 3 months. With a note that my c/cr will be not charged till dispatch was done. WRONG, THEY CHARGE MY ACCOUNT EARLY ON THE MORNING!
Do not SELL products that you haven't in stock!

This company's training MUST include lying. It happens alt all departments and has been a long standing of customer disservice.
To get a straight answer is impossible, their shipping is slowest and the tracking is BS as they LOVE to say that a "shipping label has been created" means it shipped when in reality it, the order, is still in the warehouse and will be for a week or more BEFOE IT ACTUALLY SHIPS.

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Updated on 03/21/2020
OpticsPlanet.com
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Rated with 2 stars
Aaron of Bonney Lake, WA
Verified Reviewer
Original review: March 21,2020
As you can read from most other reviews. They have issues when it comes to your order being shipped and if it's really in stock. My order qualified for free shipping due to spending 400 bucks on a spur mount. I paid for expedited shipping so it would get to me faster. After it was EVENTUALLY shipped I see on the tracking page that they used ground. So even though I paid for faster shipping they used the slowest option available for them to save money. Thank God I didn't use the free shipping or they would have probably road a bike to deliver it. I guess because I'm not sure what's slower than ground?

I ordered barrel and reflex sight for my new Sig P365XL. I gave my PO Box as the shipping address but was informed they could not ship to a PO Box. I then gave them my physical (home) address and explained that this address does not receive USPS deliveries. I received an email acknowledging the new address and was told my order would not be shipped via USPS. Today I received a shipping notification saying my order was shipped out via USPS. I called customer service and after being put on hold for 15 minutes I was able to ask a xustomer service rep how they would resolve this. She basically said there was nothing they could do except wait for the package to return to them. Once it was returned they could either reship it or give me a refund which would probably take weeks. At this point I asked to speak to a supervisor and was told one would get back to me within 48 hours. So nothing is resolved. They are currently into me for over $500. I've been their loyal customer for many years, but no more.

4 out of the 4 times I ordered with them they either shipped to wrong address or did not include apt # so there was always delays and I always ended up having to call to find out what's going on. The address on the order confirmation would be correct but somehow they would always make mistakes when shipping the order out. I also ordered a $1200 Trijicon ACOG and when I opened it up (once I finally received it) it was broken. What kind of company ships out broken optics? And there's no way it could've happened during transit because those things come in a very nice hard case with foam inside. I was very surprised to see that they are shipping out not only used products when they are not advertised as used, but sometimes even broken. Also when I called about it they said it would take a week maybe even longer to receive the new one and that's AFTER they receive the broken one after it's shipped back to them. I ended up just demanding a refund and I will never order from them again. Mistakes happen but whenever it's every time you order you eventually learn your lesson. If you do decide to order from them, prepare to be spending a lot of time on hold and a lot of time making phone calls to customer support.

Got jerkedaround for 2 months with emails called them they told me my order was canceled I'm pissed! And I will bash! This company till the day I die!

Purchased 2 laser sights for Glock 43 at nearly $700 and needed them in 2 weeks for a Christmas gift. System allowed purchase to go through, did not mention that they DID NOT HAVE THE PRODUCT IN STOCK and even allowed me to pay for 3 day expedited shipping for a product they did not have. Received an email couple days after the purchase that said my shipment had been ordered and they did not know when it would be fulfilled. I responded to their email as instructed to ask if the product would ship by Christmas. No answer. I emailed again a couple days later - no answer. Called Customer Service and waited on hold for 30 min only to get a Customer Service rep that could not give info on when the product would shop, could care less about my order and was more than happy to cancel it so that he could get on to the next unsatisfied customer.

Customer service is 0. The automated answering puts you on hold till you give up! Shipping is a joke 5 days after ordering the package is still in the original town. Never again>

Paid for shipping to avoid USPS. Still shipped usps. Customer service is non existent. Tried to cancel my order and can't even speak to someone. Absolutely ridiculous. This will be my last order.

Ordered an in-stock complete upper, paid for and the email confirmation said it would ship within 11 days, two days before it was to be shipped, I went to track the order, OH now it want ship until next month. I didn't get an update from them about any delays on my order. I wish I had of looked at the reviews before buying anything from this company. But I thought when they said it would be shipped within 11 days that was a lot of time for the processing time but Ok. T
I have bought from this company my three times. THE FIRST TIME, THE ONLY TIME, AND THE LAST TIME

DONT ORDER FOM THESE THIEVES! Long story short...ordered some accessories for a pistol, they claimed that my card could not be verified, when I cancelled my order, all of a sudden they were able to verify enough to steal $235dollars!...I got no items and no money back!

I returned a defective item two months ago. After five calls I still have no refund even though I was told many time that I would receive a refund in 3 days. So far no refund.